Musab was brilliant - -explaining how to manage ok -making my system better in shop and hopefully that will solve my verybad reception problem at home he thought -and prevent me changing provider... See more
Company replied
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Musab talked me through the best options for an upgrade or a new contract. He is professional and friendly, and what I appreciated most was that he was not pushy or pressuring into a purchase. Will be... See more
Company replied
They helped me change my contract into my own name and explained how to change over the Sims and other important things. There are also premium ways once you work with three! Thank you guys!
Company replied
I went into three hay market without an appointment on a very busy Saturday afternoon and was immediately helped by Jack. Jack was super polite and efficient and solved my issues easily and pleasantly... See more
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Company details
About Three UK - 3Store Norwich (Haymarket)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23-24 Haymarket, NR2 1QE, Norwich, Midlands, United Kingdom
- 01603764505
4.9
Excellent
102 reviews
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Wayne sorted out a new phone and…
Wayne sorted out a new phone and swapowd my data to great service.
10 February 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Thank you, Jean! Wayne’s attentive support made the process seamless and we appreciate your dazzling 5 ⭐ review. -Suhaas
Went into store to get pay and go…
Went into store to get pay and go swapped to contract and Wayne was helpful and helped set up my find friends too thanks
10 February 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
It's great to hear about your experience, Mrs Mead! We're glad Wayne could help with your move to a contract and get your settings sorted. We appreciate you taking the time to share your feedback. -Kishan
very attentive and very friendly !
very attentive and very friendly !
7 February 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hi Milly, it’s great to hear you had such a positive experience. We’re pleased our team took the time to focus on your needs and made you feel welcome. -Kishan
Nikita the sore manager was extremely…
Nikita the sore manager was extremely helpful and patient with us today was we very polite and helpful
6 February 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Brandon, your feedback is fantastic. Nikita showed exactly what we’re all about: helpful, polite, and making things easy for you. Until next time, wishing you joy and smiles! 🥰 -Ayesha
Excellent service
From the moment I worked in the staff the three staff who helped were amazing. They helped with choice and explained everything I needed to know to upgrade my phone. Then even helped to set up my new phone. The staff names were broiny , Linda and Nikita. Can’t thank them enough for the service and advice they give me
6 February 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Leanne! It’s fantastic to hear that Broiny, Linda, and Nikita created such a smooth and welcoming experience. They guided you through your options, made the upgrade process simple, and even helped you get your new phone ready to go. We appreciate you taking the time to share this feedback. -Afaq
Quick and easy
6 February 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Thanks for taking the time to leave a review, Harry. We’re glad to hear you’ve had a great experience. ⭐ -Neha
Fantastic quick set up over the moon
28 January 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hi Karen, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Upgrade to new better phone with great…
Upgrade to new better phone with great trade in deal and camera
25 January 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hi Ben 🌟, we’re so glad your upgrade went smoothly and that you’re enjoying the great trade‑in deal and camera. Thanks for your wonderful review! -Shivam
Swapped me from pay and go contract…
Swapped me from pay and go contract happy with the deal
25 January 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
We’re glad to hear you’re happy with the switch, enjoy your new deal, Sandra! ☺️ -Kashish
Reply from Three UK - 3Store Norwich (Haymarket)
We appreciate your comments, Ruben. It’s wonderful to know our staff looked after you so well ✨ -Shivam
Friendly helpful and informative staff
Friendly helpful and informative staff. Briony explained my phone upgrade procedure thoroughly and was patient with me and my baby
20 January 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hi Marianne! 🎉 It’s fantastic to hear that Briony made your experience seamless and that everything went smoothly for you. Enjoy the rest of your day! -Manavata
Reply from Three UK - 3Store Norwich (Haymarket)
Hi, Rebecca. We're so happy to know that you had a great experience with us. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Great service also done a data transfer…
Great service also done a data transfer for me
10 January 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Wayne was amazing
Wayne was amazing. Understood what I needed and made sure I got the right phone and data. Would throughly recommend.
10 January 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
WoW!!
I cannot thank all of the staff enough at 3 in Norwich city centre, especially Jack who saw to me. His personable and professional approach during the contract process was excellent. I was made to feel reassured and confident that '3' is the right company for me.
If I could i would happily give more stars!!
Area management take note.
Matt R
8 January 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hi Matt, thank you so much for sharing your wonderful feedback! 🌟 Jack did an exceptional job, and we’re overjoyed you left feeling valued. We couldn’t be prouder of the team for creating such a standout moment, here’s to many more magical times together! 🎉 -Kashish
Happy returning customer as always…
Happy returning customer as always helpfull instore
3 January 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
These Guys are amazing
These Guys are amazing! Their Customer Service has been absolutely wonderful. I recommend them over anyone else
19 December 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hello Louise, thank you for your fantastic 5 ⭐ review and kind words. We’re delighted to know you had a great experience. -Arvind
New sim card
Nikita helped me sort out a sim only plan for my son, super friendly and helpful and went back today to sort out a new sim card as my old on stopped working, will certainly go back again when its time to renew the contract 😊 (rewrote this as first one was removed for some reason)
4 November 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hi Christopher, thank you so much for sharing your experience! We’re thrilled to hear that Nikita made you feel comfortable and provided such great service. That’s exactly the kind of joy we always aim to deliver! -Suhaas
Great experience
Great experience, Wayne got me a better deal for my SIM, same tariff. Changed my SIM over to help out with connection issues and also cleaned out my speakers and charger port to help with my charging speeds.
12 December 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
What a fantastic 5⭐ review, George! This is exactly what we want to be hearing from our customers. Great work Wayne 🎉 -Jade
Went in store and reduced my cost and…
Went in store and reduced my cost and Wayne found a great deal on new iPhone and helped set up using discovery as well as set up home broadband in store ready for when I get home very happy with the service in store as well as the savings thanks
3 December 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Thanks for your feedback, Lynda, and it's lovely to hear that you enjoyed great customer service from Wayne with your new purchases. We hope you enjoy your Broadband and iPhone, and appreciate you taking the time to share this with us. -Michael
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