Musab was brilliant - -explaining how to manage ok -making my system better in shop and hopefully that will solve my verybad reception problem at home he thought -and prevent me changing provider... See more
Company replied
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Musab talked me through the best options for an upgrade or a new contract. He is professional and friendly, and what I appreciated most was that he was not pushy or pressuring into a purchase. Will be... See more
Company replied
They helped me change my contract into my own name and explained how to change over the Sims and other important things. There are also premium ways once you work with three! Thank you guys!
Company replied
I went into three hay market without an appointment on a very busy Saturday afternoon and was immediately helped by Jack. Jack was super polite and efficient and solved my issues easily and pleasantly... See more
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Company details
About Three UK - 3Store Norwich (Haymarket)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23-24 Haymarket, NR2 1QE, Norwich, Midlands, United Kingdom
- 01603764505
4.9
Excellent
102 reviews
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Wayne was amazing
Wayne was amazing. He helped us out even though it took a long time(the dinosaur phone's) Really happy with his service.
1 August 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hey Sharon, thanks so much for sharing your experience. We’re delighted to hear Wayne ensured everything was handled with patience and care.
Three Social Media Team
Spent a great deal of time helping to…
Spent a great deal of time helping to transfer our dsta to new phones
1 August 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hi Christopher, thanks for the amazing 5⭐ review. We’re happy to hear that you received top tier support with a smooth and secure data transfer to your new device.
– Three Social Media Team
Find a '3' store not branded Vodafone
Went to Chapelfields Norwich today to go ti the '3' store to upgrade my phone. Store there was closed as now merged with Vodafone. After queuing in a Vodafine store for 30 mins to speak to someone about my '3' account i find that seen as my tariff is business they would have to put me on Vodafone as they were unable to upgrade me. ..not happy.
So found out that there is still an a '3' store at 23-24 Haymarket NR2 1QE. Went there and was served by the lovely Wayne who was very knowledgeable helpful and pleasant.
Came away with new phone great plan and still on '3'.... so if you are on '3' go to a store that has not been branded Vodafone.
31 July 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
That’s impressive, Kate. We’re glad to hear that you’re happy with our service. Thank you for the great review. – Three Social Media Team
I went into three hay market without an…
I went into three hay market without an appointment on a very busy Saturday afternoon and was immediately helped by Jack. Jack was super polite and efficient and solved my issues easily and pleasantly. Jack even helped me with extra issues as well. I am very grateful and happy.
25 July 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
That’s fabulous, Elizabeth! We’re delighted to hear that Jack provided outstanding support and made your experience seamless. Delivering excellence in every interaction is always our priority. – Three Social Media Team
Reply from Three UK - 3Store Norwich (Haymarket)
Hi Simon, thanks for the lovely feedback. We’re delighted to hear that Jack delivered top tier assistance without any hassle.
_Three Social media Team
Customer service has been outstanding
Customer service has been outstanding
25 July 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Love this energy 🎉 Tina. Amazing to hear our team delivered support that left such a lasting impression 🌼
- Three Social Media Team
Wayne was friendly and helped me set uo…
Wayne was friendly and helped me set uo my new phone and goigle account vrey good service
21 July 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hey Jean, we’re pleased to hear that Wayne provided friendly and helpful support while getting everything set up for you. Thank you for sharing your experience with us. 😊
-Three Social Media Team.
I went into the three store to get the…
I went into the three store to get the home broadband deal and Wayne and Linda even set it up for me very happy with the service in-store thanks
5 July 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
This is fantastic to hear 🚀 Armin. We’re pleased Wayne and Linda’s attentive support got your home broadband up and running, leaving everything sorted just the way you needed 🌻
- Three Social Media Team
Reply from Three UK - 3Store Norwich (Haymarket)
Hi there, what a lovely 5⭐ rating! We’re really glad to hear that Linda gave you such great support. We want every customer to feel this happy with our service. 🥰
— Three Social Media Team
Came into the Norwich store and walked…
Came into the Norwich store and walked out with the phone I wanted with very little hassle. Wayne was great and walked me through the whole agreement.
8 July 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hi Scott, your comments mean a lot to us. We’re delighted that Wayne’s support made your visit to the Norwich store a positive experience.
– Three Social Media Team
Reply from Three UK - 3Store Norwich (Haymarket)
We appreciate your review, Callum. It’s great to know the support you received made things easy and enjoyable for you.
– Three Social Media Team
Wayne was very helpful solving my issue…
Wayne was very helpful solving my issue and put in my new SIM and helped update my email
1 July 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hi Alan, thank you for sharing your experience. It’s great to hear Wayne was able to sort out your issue, set up your new SIM, and help update your email.
Three Social Media Team
Great customer service
Wayne was super helpful, I popped by the shop needing help with my reception. Ace customer service thank you.
1 July 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Thanks for sharing, Nadiah. Great to hear Wayne sorted your reception issue and made things simple for you. Appreciate your review.
— Three Social Media Team
Reply from Three UK - 3Store Norwich (Haymarket)
Thank you for your review, Zhen. It's always lovely to read such nice feedback.
Very helpful
Very helpful, no issues. Sorted problem better than the phone team.
Angie was amazing, a good laugh.
28 June 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Aww Rob, that’s amazing to hear! 😄💫
So happy the issue got sorted with no stress.
And Angie being a good laugh, that’s the magic touch 💛✨
Thanks for sharing the love!
Had ıssuse with paments and phone and…
Had ıssuse with paments and phone and Wayne helped fix for me always helpful for me
23 June 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Thank you for your feedback, Yusuf! We’re pleased that Wayne was able to sort things out for you so efficiently. ✨ – Three Social Media Team
Jo was fantastic and helped me transfer…
Jo was fantastic and helped me transfer everything across to my new phone! Can't recommend him enough!
18 June 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
That’s impressive 🎯 William, we're delighted that Jo provided such expert support to complete your data transfer seamlessly, and we truly appreciate your fantastic recommendation 😊 -Arvind
Reply from Three UK - 3Store Norwich (Haymarket)
Love hearing this, Savannah ✨ We are glad our team delivered such prompt and stellar support 💙 -Arvind
Wayne was super helpful
Wayne was super helpful, cheerful and friendly and managed to help sorting out an upgrade! Would 100% recommend Wayne!
17 June 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hi Tamara, it is brilliant to hear that Wayne was so cheerful and friendly while sorting out your upgrade today. We really appreciate you sharing this recommendation and are glad you had such a positive experience with our team! -Kishan
I'm weary happy Wayne job he is really…
I'm weary happy Wayne job he is really good at.
14 June 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Haymarket)
Hey Windy, your ⭐⭐⭐⭐⭐ review is truly fantastic! We really appreciate you sharing this with us about Wayne. 😊 -Kashish
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