Lucia and Addison were initially helping me purchase a new phone and contract. Despite the abrupt change to the purchase with it just being the sim plan, they were very accommodating to the sudden c... See more
Company replied
Location
Switch locationUnit 72 The Guineas Shopping Centre, CB8 8EQ Newmarket, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly, nice and informative
Company replied
Lucia was absolutely amazing. Handled all our phone and internet needs. Answered the loads of questions we had, and even gave some travel advice. Would highly recommend!
Company replied
Tegan was extremely helpful and patient, my phone was dancing around, Tegan explored different options but I did need a new phone, my phone was quite old and had done well tbh. Thank you Tegan for al... See more
Company replied
Company details
About Three UK - 3Store Newmarket
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 72 The Guineas Shopping Centre, CB8 8EQ, Newmarket, Midlands, United Kingdom
- 01638662503
4.8
Excellent
64 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Addison was best person we have ever…
Addison was best person we have ever dealt with Very knowledgeable and effient
24 July 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Thanks for this fantastic review! We’re thrilled to hear Addison provided excellent support. – Three Social Media Team
Addison
Addison, absolutely amazing supporting me through getting me a new phone and the customer service has been brilliant
7 July 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Charlie, we are glad Addison made the upgrade process easy and offered such brilliant support throughout. Thank you for sharing your experience.
Three Social Media Team
Excellent customer service from Mica
Excellent customer service from Mica, and friendly welcome by Immanuel.
The store is also nicely air-conditioned, which is great for both customers and for the wellbeing of your staff in these temperatures
27 June 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Such a joy to read this, Chan 💫 it’s beautiful to know Mica and Immanuel gave you such a warm, top‑tier welcome, and our refreshing environment kept you comfortable. Here’s to more happy moments coming your way 😊
- Three Social Media Team
Excellent customer service from mica
Excellent customer service from mica, she was very helpful and kind. She helped me pick out a new data plan which was urgently needed, I will be with three forever.
27 June 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hi Anaya. It is incredible to read your comment, and we are absolutely thrilled that you plan to stay with us for the long haul. We know how crucial it is to get your connectivity sorted quickly when it matters most, and we are so glad that Mica provided such kind and efficient guidance. Thank you so much for taking the time to share your feedback.— Three Social Media Team
Immanuel very pleasant and helpful to…
Immanuel very pleasant and helpful to an old dear that’s struggling with tech. Newmarket branch.
Thank you Keith Hore 26/06/26
26 June 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Yay, Lynne 🎉 We're so glad Immanuel provided such capable and clear guidance at our Newmarket branch 🌸
- Three Social Media Team
Lucia was absolutely amazing
Lucia was absolutely amazing. Handled all our phone and internet needs. Answered the loads of questions we had, and even gave some travel advice. Would highly recommend!
19 June 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hi Keyonna. Thank you so much for the recommendation. We are delighted to hear that you had such a positive experience and received such comprehensive assistance from Lucia with your mobile, internet, and travel queries. -Shivam
Lucia was amazing
Lucia was amazing. Very helpful and quick setting up our service.
19 June 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hi Teresa. Thank you so much for the feedback. We are delighted to hear that you had such a positive experience and received such efficient assistance from Lucia with your setup. -Shivam
Fantastic despite a purchase change from me
Lucia and Addison were initially helping me purchase a new phone and contract. Despite the abrupt change to the purchase with it just being the sim plan, they were very accommodating to the sudden change in circumstance and even had a joke about it. (Utterly embarrassing on my end)
They were utterly fabulous!!
16 June 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hi Harry, thanks so much for sharing this brilliant feedback. It’s wonderful to hear how smoothly Lucia and Addison supported you, even with the last‑minute change. Their flexibility and good humour clearly made the whole experience much easier for you. 😇 -Prabhjeet
Addison was very helpful with my…
Addison was very helpful with my contract.
11 June 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Wow, Nasrullah! It feels incredible to know Addison made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback. 😊 -Prabhjeet
Great service fast And friendly!
30 May 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Lupe, we’re pleased the service was quick and welcoming for you. We appreciate your review. -Ayesha
Addison has done a wonderful job…
Addison has done a wonderful job helping me and I recommend her to anyone
30 May 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Ray, we’re really pleased Addison made the experience so positive for you. Thank you for recommending her. 😀 -Ayesha
Immanuel was very helpful and even set…
Immanuel was very helpful and even set up my new phone!
27 May 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hi Ileana, we’re thrilled to hear this! 💙 Immanuel made everything smooth and hassle-free with the phone setup. Thanks for sharing your experience! -Neha
Good services and great customer care!
26 May 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
That’s amazing, Buli! We’re thrilled you had such a positive experience. Thank you for recognising our service and customer care 😊✨🙌 -Ayesha
Addison was awesome in restoring my…
Addison was awesome in restoring my WhatsApp for me! Thank you Addison!
21 May 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hey, Shirley! We're absolutely delighted to hear that Addison was awesome and successfully got your WhatsApp restored for you. Thank you so much for the feedback! 😇 -Prabhjeet
Mica was awesome
Mica was awesome! Very helpful, got me exactly what I needed. Thanks Mica!!
17 May 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Hey Jake, you've just made our day ✨ We’re thrilled Mica used her stellar expertise to secure exactly what you required with such prompt care. Here's to many more fantastic moments ahead ❤️ -Arvind
Good im happy
9 May 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Thank you for your 5⭐ review, Adrian! It’s great to hear our team took care of everything for you. We hope to see you again soon! -Ayesha
Immanuel was super helpful fixing my…
Immanuel was super helpful fixing my sim card that burned out, and he even helped me make a choice to upgrade my wife's phone plan. 10/10 service and friendliness.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Jonny, brilliant to know Immanuel stepped in with such friendly and effective help. Fixing your SIM and assisting with the plan upgrade shows real dedication. -Manavata
Wonderful people
Wonderful people, Lucia was such a great help. Good enthusiasm and over great service
23 April 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Thank you for sharing this with us, Caigan. It’s great to hear that Lucia brought such positive energy and delivered excellent support throughout your experience. -Afaq
Immanuel was very very helpful and…
Immanuel was very very helpful and patient with me. He made sure to inform me on everything I was getting and what to expect. I appreciate the friendliness of the staff as well.
23 April 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Spreading joy and happiness every day is what we love, Kameron. Hearing that Immanuel made your visit special fills us with pride. It was a pleasure taking care of you! -Ashifa
Excellent service
Excellent service. Immanuel helped me upgrade in store, treated me well.
21 April 2026
Unprompted review
Reply from Three UK - 3Store Newmarket
Thanks for sharing, Susan! 🎉 Immanuel clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.