Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
Company replied
Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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See what reviewers are saying
Came into store today and spoken to Aaron and he was very helpful since I went into another store and refused to help me but Aaron happily did it within moments
Company replied
martin was a great staff, really friendly and so helpful. would definitely recommend three! the package deals were really effective!
Company replied
Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
171 reviews
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Perfect service from Peter again and…
Perfect service from Peter again and again.
8 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Ken, We are absolutely delighted to hear about your consistently excellent experiences with us. It is always our goal to provide top-tier support during every interaction, and we appreciate you letting us know we hit the mark.— Three Social Media Team
Came into store wanting to cancel a…
Came into store wanting to cancel a contract since im paying so much but Aaron in store helped me understand what Im paying for and helped me reduce it down by half 10/10
7 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you for the fantastic feedback, Michaela! We’re so happy Aaron could explain everything clearly and help lower your costs. 😊 — Three Social Media Team
Amazing service
Peter was very helpful and friendly. Got our data Sims sorted very quickly with a great discount.
7 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Sophia 😊
Thanks so much for the lovely words!
Peter is thrilled he could help and get your SIMs sorted fast with a sweet discount.
We’re glad you had an amazing experience!
— Three Social Media Team
Great help from Aaron
Great help from Aaron, helped me greatly to get a phone deal which I came with an idea for and he gave me an even better deal.
Thank you Aaron and appreciate your help.
2 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Cosmin. Thank you for sharing your experience. We are thrilled that Aaron could take your initial idea and find an even better deal to maximize your value today.— Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Lynniechiff. Thank you for letting us know. We are so glad Amy could get everything sorted out smoothly for you.— Three Social Media Team
Fantastic
Im not very technical but lee explained everything for my phone and broadband so i could understand it.
2 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you for sharing this amazing 5⭐ review, Kevin! We’re delighted to hear everything was explained clearly and made easy to follow. Wishing you a fantastic day ahead.
Three Social Media Team
Peter was extremely helpful as is the…
Peter was extremely helpful as is the whole team !
1 July 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Kamelia, that’s lovely to hear. Peter’s support clearly made a difference, and it’s great knowing the whole team contributed to a positive experience. Thanks for sharing your thoughts.
— Three Social Media Team
Paris was great established the problem…
Paris was great established the problem and sorted me out a good deal and phone 10/10.
26 June 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Wow, Robert! 🎉 It’s wonderful to hear that Paris made your experience seamless. Thank you for taking the time to leave an incredible 5⭐ review! – Three Social Media Team
Came into store for some help with my…
Came into store for some help with my contract and I spoken to Aaron in which he led me onto the right path with which team would be best to contact for my current situation
26 June 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Nadesu, Thanks for taking the time to share your experience with us. We are delighted to hear that Aaron was able to point you in the right direction and help resolve your contract query. — Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Raheem, appreciate you sharing this! Always great to hear when things go well. The team will love this shoutout! -Ayesha
Came into store and spoken to aaron…
Came into store and spoken to aaron today in reguards to my phone constantly playing ads and taking over the whike phone but he reassured me making sure it can all be fixed
17 June 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Irene, you’ve just made our day ✨ We are glad Aaron offered such clear reassurance and expert focus to ensure those phone ads can be fully sorted. Our team loves delivering such capable support 🌸 -Arvind
Aaron was very helpful and kind enough…
Aaron was very helpful and kind enough to help us today
17 June 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Kandel, it is lovely to hear that Aaron was so kind and helpful to you today. We really appreciate you letting us know about your great experience! -Kishan
I concerns was politely resolved by…
I concerns was politely resolved by Martin, he was very clear with his explanation and was very patient in answering every questions I asked and gave me a good advice on what may be beneficial for me
Good service in general
15 June 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Joanne, it is wonderful to hear that Martin was so patient, clear, and polite while addressing your concerns and offering beneficial advice. Thank you for sharing your positive experience with us! -Kishan
Peter is professional and clear about…
Peter is professional and clear about the WiFi router and data plan. The whole process is clear and accurate, he is really helpful and friendly.
13 June 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there 🎯 We’re glad Peter’s expert guidance and clear layout regarding the router and data plan ensured a completely smooth experience. Here’s to smooth moments ahead 🌸 -Arvind
Excelent service from Peter
Excelent service from Peter. Very helpful. Well done.
13 June 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Margaret, that’s brilliant! We’re thrilled to hear that Peter made your experience such a positive one. Thank you so much for the amazing 5⭐ review! -Veronica
Very friendly and very professional
Very friendly and very professional
11 June 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there, a very friendly and highly professional standard of care was delivered to ensure you had a great experience, and we truly appreciate your excellent feedback. -Kishan
Peter provided excellent service and…
Peter provided excellent service and advice! Thank
11 June 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Joseph, it is brilliant to hear that you had such a great experience during your recent interaction. We are incredibly glad Peter could step in to guide you through your choices and provide such stellar support. -Shivam
Had a great experience today was made…
Had a great experience today was made very smooth and easy by Peter
11 June 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Divine, it is wonderful to hear that your experience today went so smoothly and comfortably. We are incredibly glad Peter could step in to guide you through everything and make the whole process completely effortless. -Shivam
Reply from Three UK - 3Store N'castle (N'humberland)
Big shoutout to Paris for turning customer service into a full-on positive experience. Your feedback means a lot ☺️ -Neha
Great customer experience
Peter was absolutely lovely and gave fantastic service, helping me choose the right option for my needs and walking me through every step in detail.
3 June 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Oh wow, Elson! Thank you for sharing your thoughts about Peter. We’re so glad he could guide you along the way, and here’s to many more smiling moments together! 💗 — VodafoneThree Social Media Team
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