Jag (Merry Hill) is phenomenal! Absolutely incredible service, helped us so much and is very friendly. Couldn’t have done it without him!
Company replied
Location
Switch locationUnit L90A Merry Hill Shopping Centre, DY5 1QX Brierley Hill, South, GB
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Excellent customer service from Valentino at Merry Hill today. Very friendly, knowledgeable and efficient. Was able to purchase 3 extra sim only plans with ease. Thank you.
Company replied
Lovely guy called Jag was so helpful,really friendly and honest. He made the experience so easy and answered all my questions.
Company replied
We had an excellent experience with Sameena. She was very helpful made it a fun experience but also very professional. We had three upgrades which were all explained and done in good time. Although Sa... See more
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Company details
About Three UK - 3Store Merry Hill
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit L90A Merry Hill Shopping Centre, DY5 1QX, Brierley Hill, South, United Kingdom
- 01384481735
4.8
Excellent
81 reviews
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Brilliant customer service
It was really nice to speak to Sabah about my account.
She explained everything.
Will be coming again to see Sabah and the team.
26 July 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi Katy, we are absolutely delighted that you had such a positive interaction during your visit. Clear communication is incredibly important, so it is wonderful that Sabah took the time to go through your billing details thoroughly and make you feel completely supported. We look forward to welcoming you back to the branch in the future.— Three Social Media Team
Jag (Merry Hill) is phenomenal
Jag (Merry Hill) is phenomenal! Absolutely incredible service, helped us so much and is very friendly. Couldn’t have done it without him!
25 July 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi Sands, We are absolutely thrilled to hear that Jag at Merry Hill was so incredible, friendly, and helpful during your visit. It is fantastic to know you received such phenomenal support from him.— Three Social Media Team
Lovely guy called Jag was so…
Lovely guy called Jag was so helpful,really friendly and honest. He made the experience so easy and answered all my questions.
24 July 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thanks for the fantastic feedback, Carole! We’re so glad Jag made your experience smooth and positive. 🙌 – Three Social Media Team
Quick & Easy
Easy and uncomplicated just as I like it. Staff was helpful, polite and also patient.
Sonum who looked after me in store made me feel at ease as sometimes I can get a little flustered.
11 July 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi there, thanks for the lovely feedback. It’s great to hear that Sonum and our team provided thoughtful assistance and created a relaxed environment throughout your time in store.
— Three Social Media Team
Excellent customer service
Excellent customer service from Valentino at Merry Hill today. Very friendly, knowledgeable and efficient. Was able to purchase 3 extra sim only plans with ease. Thank you.
10 July 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thank you for your lovely feedback, Brett. We’re delighted to hear Valentino provided such a smooth and seamless experience at our Merry Hill branch. Enjoy your new SIM only offers. 😊 – Three Social Media Team
Lovely workers
The worker helping us was super nice respectful and helpful her name was sonum and she was really helpful throughout our visit
7 July 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thank you, Jeremy! We're delighted to hear Sonum provided the support you needed and made your visit a positive one. Your kind words mean a great deal. 😇- Three Social Media Team
Sabah the assistant manager was very…
Sabah the assistant manager was very helpful and explained the deal in detail and a plain manner the deal I received was the best of all the other networks 5 star rating
5 July 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hey, Brian. It’s great to hear how clearly Sabah walked you through everything and made the whole offer easy to understand. Knowing you left feeling confident and pleased with the deal really means a lot. 🥰 - Three Social Media Team
Reply from Three UK - 3Store Merry Hill
Thanks for sharing your review, Connor. We are happy to hear the friendly and welcoming service made things simple. We appreciate your recommendation.
– Three Social Media Team
Sonum was the best she helped me and I…
Sonum was the best she helped me and I would hundred percent recommend her to all customers
24 June 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hey Joshua, thank you for this amazing 5⭐ review! We’re delighted to hear that Sonum made your experience so positive and smooth. We truly appreciate your recommendation! - Three Social Media Team.
Valentino saved us a load on our…
Valentino saved us a load on our contracts, fab customer service and good advice- thank you!
21 June 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi Deborah, we are glad Valentino was able to help you save and provide clear guidance throughout. -Suhaas
Valentino was extremely amazing and…
Valentino was extremely amazing and supportive in sorting out my contract upgrade! He ensured I got an amazing deal. Valentino and other colleagues within the store offered extremely helpful after sales support! I would definitely recommend Three, particularly visiting the Merry Hill branch for amazing support and advice :)
10 June 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi Buvneet. Thank you so much for the recommendation. We are delighted to hear about your great experience and how well you were looked after by Valentino and the team. It is fantastic to know you received such excellent assistance with your contract upgrade and after-sales care during your visit to our Merry Hill branch. -Shivam
Service were excellent the girls sabaah…
Service were excellent the girls sabaah and spunk were amazing and gave us great deal i would recommend
7 June 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi Christine, thank you for sharing your experience. We are glad to hear that Sabaah and the rest of the team provided such an amazing visit and looked after you with a great option. We appreciate your recommendation! -Kishan
Valentino is an amazing customer advisor
Valentino was very helpful and we felt at ease talking to him. We had a great experience.
6 June 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Love this energy, Antonio 🎉 Wonderful to hear Valentino shared his warm approach and stellar guidance to ensure everything went perfectly. Hope the rest of your day stays full of good energy 🌿 -Arvind
Valentino is such a professional
Valentino is such a professional, understanding and amazing customer advisor, helped us with great quotes for our renewals.
Needs a promotion!
6 June 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thank you for the great feedback! We’re thrilled Valentino could support you so well. 🌟 -Veronica
Valentino was amazing at explaining…
Valentino was amazing at explaining everything about my upgrade. Friendly, bubbly and full of knowledge.
10/10 service! :)
4 June 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thanks for sharing, 🎉 Jo! Valentino clearly worked some magic, and hearing that you gave us a perfect 10/10 truly makes our day. 🥰 -Kashish
Valentino was helpful kind and listened…
Valentino was helpful kind and listened to what we needed.
4 June 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi Martin 😊, it’s great to know Valentino created such a thoughtful and attentive interaction, taking the time to understand your needs and ensure everything was handled with care.
— VodafoneThree Social Media Team
Sunil very helpful and informative when…
Sunil very helpful and informative when I visited the store, provided clear explanation of what was on offer and my contract options. Great customer service!
23 May 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hi Sareena, thanks for sharing this — great to hear Sunil gave you such clear, helpful support during your visit. It’s brilliant that he was able to walk you through all the options and make everything easy to understand. -Shivam
Prompt service
Prompt service, everything was dealt with efficiently & great advice. Sunom was amazing!
23 May 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Thanks for this fantastic 5⭐ review, Christie! We’re thrilled to hear Sunom provided excellent support. -Neha
Brilliant as always
As always, attention, service and very attractive prices. This is the reason you deal with people face to face. Ash is always helpful and attentive to mine or my wife's telephonic requirements. Another great customer experience. Thanks
19 May 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Hey there! It's great to hear that our team made the whole process feel effortless and ensured such a seamless experience. Wishing you a fantastic day! -Afaq
I came in with issues with my phone and…
I came in with issues with my phone and zain was very helpful with all the information that he gave me that i just had to give him a review
18 May 2026
Unprompted review
Reply from Three UK - 3Store Merry Hill
Amazing, Rebecca! We’re thrilled to hear Zain hit the mark and got everything sorted for you so quickly. We hope you enjoy the rest of your day! ☺️ -Prabhjeet
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