Having had excellent customer service here on previous occasions, we returned today with my 84-year old Dad to help him buy a new phone. Jasmine was so helpful and patient (as always!) and gave us som... See more
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Without doubt Lincoln store saved me as a customer! I’d had a few issues with customer services on line so popped into store. Drew and Scott dealt with my issue, offered support and advice and not onl... See more
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I came into the store to pay a bill and was served by Reece swiftly and politely. I also brought up an issue with viruses on my phone, and Reece was kind enough to download an anti virus software on m... See more
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Rang 3 today and spoke to jasmine. Absolutely brilliant experience, I'd managed to delete all my contacts from old phone which deleted them on new phone. Jasmine talked me through how to recover them.... See more
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Company details
About Three UK - 3Store Lincoln
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 19 Waterside Shopping Centre, LN2 1DH, Lincoln, Midlands, United Kingdom
- 01522542340
4.8
Excellent
68 reviews
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Had issues with my new iPhone & Harvey…
Had issues with my new iPhone & Harvey was able to help me sort my issues.
13 July 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Mark, thank you so much for sharing your experience. It’s wonderful to hear that Harvey was able to step in and get everything running smoothly with your new device.-Three Social Media Team
Excellent service as always!
Having had excellent customer service here on previous occasions, we returned today with my 84-year old Dad to help him buy a new phone. Jasmine was so helpful and patient (as always!) and gave us some excellent and honest advice, without any kind of unnecessary hard sell! All staff at the Lincoln store are welcoming and polite, and we will have no hesitation in following them to their new location down the road when our contracts are due for renewal.
11 July 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Zoe, thank you for sharing such a lovely message.
It’s wonderful to hear Jasmine looked after your dad with so much patience and care.
We’re truly grateful for your kind words about the whole team, and it means a lot that you’ll follow us to the new store. 😊
— Three Social Media Team
James helped me set up my account on…
James helped me set up my account on the three app, made it very easy for me to access my bill
11 July 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi there, thank you for the fantastic 5 star rating! We’re delighted to hear that James made everything straightforward and helped you feel confident using your account.-Three Social Media Team
Awesome service
Awesome service. Awesome staff as always. Jasmine especially helpful. Always feel welcomed and remembered as a customer by all staff. Highly recommend
9 July 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Fiona, we’re so glad Jasmine and the team made you feel welcomed. Thank you so much for the 5 ⭐ review! - Three Social Media Team
excellent service from jasmine and the…
excellent service from jasmine and the rest of the team
9 July 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thank you so much for your kind words, Mark! We’re thrilled to hear Jasmine and our staff provided such outstanding support. 🌟 — Three Social Media Team
Harvey was able to help me stop spam…
Harvey was able to help me stop spam apps in store. Thank you Harvey
29 June 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Tony, brilliant news! Harvey giving you the right support in store makes our day. Thanks for sharing your experience we’re always here whenever you need us.
VodafoneThree Social Media Team
James fixed an issue on my app so I…
James fixed an issue on my app so I could access my broadband
22 June 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Dennis, we are really pleased to hear James sorted the issue on your app and got you back online without any hassle. -Suhaas
Excellent service well versed and…
Excellent service well versed and knowledgeable staff.
Very friendly.
Always recommend them.
20 June 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Boom 💥 Paul, it is fantastic that our approachable team shared such expert knowledge and top‑tier guidance. Your continuous recommendation means a lot 🌸 -Arvind
Harvey was brilliant
Harvey was brilliant. My friend is blind and needs a phone with large text and easy to use. He transferred the data for her, showed her how to use. He was so helpful, excellent service. Thank you
17 June 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi there 🎯 We're glad Harvey provided such expert care to handle the data transfer and explain the device features clearly. Knowing our team delivered such highly thoughtful and capable support means the world 💙 -Arvind
I came into the store to pay a bill and…
I came into the store to pay a bill and was served by Reece swiftly and politely. I also brought up an issue with viruses on my phone, and Reece was kind enough to download an anti virus software on my phone with my consent. I really appreciated the help.
13 June 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thank you for your lovely feedback, Barry! We’re delighted that Reece made your visit smooth and helpful from start to finish. 🌟 -Veronica
Went to the Three store in Lincoln.Drew…
Went to the Three store in Lincoln.Drew helped me set up my new phone and was very polite. Would recommend highly an overall pleasent experience.
13 June 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Margaret. Thank you for sharing your experience. We are glad to hear that Drew at our Lincoln branch looked after you so well, helping you get your new phone set up while providing such polite and professional support. -Shivam
Without doubt Lincoln store saved me as…
Without doubt Lincoln store saved me as a customer! I’d had a few issues with customer services on line so popped into store. Drew and Scott dealt with my issue, offered support and advice and not only did I change my mind about leaving but we changed all my family across to three from O2… great customer service - well done Lincoln team.
3 June 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hello Sally, we appreciate you taking the time to share your positive experience following your visit to our Lincoln branch. It is wonderful to hear that Drew and Scott provided such excellent support and advice to help move your family over to our network. -Kishan
Had a great time today in the Three…
Had a great time today in the Three store in Lincoln. My phone had a lot of viruses on it and Drew helped get the phone working normally again. Fantastic service!
2 June 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi there 👋 Thanks for sharing your experience. Drew used stellar expertise to clear those phone issues and restore everything to normal with supreme success. Wishing you a wonderful day ☺️ -Arvind
James helped me with some setting so my…
James helped me with some setting so my phone that really annoyed me, easy as anything.
1 June 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hi Averil,
So glad to hear James was able to sort those settings for you so easily ⭐ He’ll be delighted to see your feedback. -Ayesha
Went into store after having app issues…
Went into store after having app issues & they were able to stop the ads from cleaning. Really happy with their help.
29 May 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That’s wonderful, Richard 🎉 We're delighted our team used their prompt care to resolve your phone's application issues smoothly. Enjoy your glitch-free device 📱 ✨ -Arvind
Jasmine made everything clear & simple…
Jasmine made everything clear & simple for me to understand.
There was no 'hard sell'.
Very open & friendly.
Thanks for a great service
16 May 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Hey Janice! We’re delighted that Jasmine gave you excellent support throughout the whole process. Your feedback means a lot to us. 😊 -Prabhjeet
Excellent customer service
9 May 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Laura, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Always helpful when I need it
Always helpful when I need it. Reece was able to give me advice.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Thanks so much, Paula. It’s great to hear Reece was there for you and offered the right advice when you needed it. -Ayesha
Really good experience in store with…
Really good experience in store with Scott. Always there when I need support.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
Wow, Helder! 🌟 Scott’s amazing service truly stands out, and we’re thrilled to hear you had such an incredible experience. ☺️ Thank you so much for the 5⭐ review! -Ayesha
Excellent customer service
Excellent customer service, jasmine was really helpful
2 May 2026
Unprompted review
Reply from Three UK - 3Store Lincoln
That’s fabulous, Wayne! We’re delighted to hear that Jasmine provided outstanding support and made your experience seamless. -Neha
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