Anytime i got issue with my network, their quick response amaze me even when the problem is critical
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Was due an upgrade and had very little time to visit the shop with my very young daughter. Sam and Nat were able to match the offer from a competitor and get an additional line at a better price.... See more
Company replied
Sam was incredibly diligent and personable and helped to find the right option to choose from, Nat was very kind and helpful and helped set up my phone
Company replied
answered all my questions and got sorted out quickly
Company replied
Company details
About Three UK - 3Store Kings Lynn
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
143 Norfolk Street, PE30 1AU, Kings Lynn, Midlands, United Kingdom
- 01553769561
4.9
Excellent
187 reviews
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Nat the assistant was really helpful…
Nat the assistant was really helpful setting up the phone, he made the buying and setting up experience very easy going and stress free.
16 October 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey Ivor, thank you for taking the time to leave us this fantastic 5⭐ review! 😊 We're delighted to hear that Nat provided such outstanding support and made your experience smooth and straightforward from start to finish.- Maryalex
Nat was a great help
Nat was a great help. He sorted my phone problem. 100%
15 October 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Adrian, thank you for the fantastic feedback. We're delighted to hear that Nat provided excellent support and resolved your device concern, ensuring a smooth and hassle free experience.
- Three Social Media Team
Helpful
Sam was incredibly diligent and personable and helped to find the right option to choose from, Nat was very kind and helpful and helped set up my phone
14 October 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi, Dari. We're so pleased to hear Sam and Nat was able to guide you through getting your new phone and make the setup process straightforward for you. 🥰 - Three Social Media Team
Nat proved to be great help
Nat proved to be great help, a proper gent who helped me!
13 October 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
That's wonderful to hear, Cameron. What a brilliant mention for Nat. We're delighted his friendly and helpful approach stood out and left such a positive impression.
Three Social Media Team
Ben was really knowledgeable,helpful…
Ben was really knowledgeable,helpful and so friendly. Would definitely recommend
2 October 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
That's wonderful to hear, Derek. What a brilliant mention for Ben. We're so pleased his helpful guidance and friendly support helped make your experience such a positive one.
Three Social Media Team
Sam was brilliant and help me with…
Sam was brilliant and help me with replacement sim quickly and pain free
18 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi there, thank you for the wonderful 5⭐ review! We're delighted to hear that Sam provided such efficient support and made getting your replacement SIM a smooth and straightforward experience. 😊-Three Social Media Team
Nat was very respectful of my disabled…
Nat was very respectful of my disabled daughter. And very patient with me and sorting my sim.
16 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Rosemarie, thank you for this thoughtful review. It’s reassuring to know you and your daughter felt comfortable, and that Nat took the time to get your sim sorted. — Three Social Media Team
Lovely experience at 3 today
Lovely experience at 3 today . The representative was friendly, professional and efficient dealing with our query . It was resolved to our complete satisfaction
16 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thank you, Shirley! We're glad our team made your experience excellent. Your feedback means a lot to us. 😊 - Three Social Media Team
Amazing Customer Service
I went into Three today to discuss about potentially an upgrade and situations regarding my account. I was greeted by Pedro who was very welcoming and understanding. Pedro listened to everything that I had to say and made sure that I understood everything that he was relaying back to me, no matter how many times I asked which I was really thankful for. This enabled me to be really informed about what the outcomes could be. Pedro also made sure that I was getting the best deals for what I specifically wanted which I really appreciate. I managed to get the outcome that I wanted with Pedros expertise within his field and was very happy with the service. Pedro also made some time to check the concerns that my father had with his account which was greatly appreciated. Could not recommend enough.
Ben was also present and was very welcoming and friendly. When I asked him about certain cases he was able to give me the information I needed. Overall a great experience due to the amazing customer service.
13 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Elisa, thanks for the glowing feedback. We are delighted to hear that Pedro and Ben at the store delivered top tier assistance with a warm and friendly approach, helping you with your upgrade, finding the best deal for your needs, and resolving all your concerns and queries. They also took the time to assist your father with the concerns regarding his account, ensuring a smooth and seamless experience throughout. Your recommendation truly means a lot to us.
-Three Social Media Team
Great service and team.
Was due an upgrade and had very little time to visit the shop with my very young daughter. Sam and Nat were able to match the offer from a competitor and get an additional line at a better price.
Very good customer service, worked very quickly due to the risk of my daughter getting fussy, no pushy upselling just gave me the option of there offers.
Highly recommended.
12 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Jon, we’re pleased Sam and Nat were able to tailor the options to your needs, accommodate your limited time and secure a more suitable price for an additional line. It’s great to know you felt free to choose without pressure, and we appreciate you recognising their approach. — Three Social Media Team
Great service
Great service, would recommend the friendly helpful staff.
11 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Allison, thank you! We’re delighted our staff gave you the best experience you’ve had with us. Here’s to many more happy moments ahead! 🥰 — Three Social Media Team
Sam and Nat were very helpful
Sam and Nat were very helpful with all aspects of changing my phone over and setting up the new one without trouble.
11 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
We really appreciate your kind words, Catriona! 😊 Sam and Nat always love helping our customers get the best start with their new tech. — Three Social Media Team
Pedro has always been very helpful and…
Pedro has always been very helpful and polite and personally I will always choose him for any future queries I may have.And he will always explain how the phones work most properly and even if he has to explain again if I don't fully understand. Thank you.
10 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thank you for your lovely feedback, Alan. We're so pleased to know that Pedro consistently goes above and beyond to provide such a positive experience. 🌟 — Three Social Media Team
Ben is really helpful and we had a…
Ben is really helpful and we had a great experience, and are really grateful for the help and support
9 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Andrea, thanks for taking the time to leave a review. We're delighted to hear Ben made your visit a positive one and provided the support you needed throughout.— Three Social Media Team
Nat was very helpful…
Nat was very helpful in fixing my phone service, he gave a wonderful and friendly service with a smile. He also gave very good information regarding the home internet for my situation, a very good idea. He was very patient :)
9 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Judita, we're pleased to know Nat made such a positive difference. Providing the right support and guidance can make all the difference, and we're glad this was the case for you.
Three Social Media Team
Reply from Three UK - 3Store Kings Lynn
Hey Bertrand, your ⭐⭐⭐⭐⭐ review is truly fantastic about Nat! We really appreciate you sharing this with us. 😊 — Three Social Media Team
Very very nice and very helpful.,staff. all…
Nat was very very nice and very helpful. Did all we wanted, went far and beyond. Could not have had a better, helpful person.
8 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thanks so much, Marilyn! 🎉 We’re so happy Nat could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Nat helped me arrange a replacement for…
Nat helped me arrange a replacement for my sim card without trouble despite issues online.
8 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thank you, James! 🎉 We're so happy Nat stepped in to make your SIM replacement quick and easy today. — Three Social Media Team
Sam was very helpful
7 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey there! Thank you so much for ⭐⭐⭐⭐⭐ review about Sam! Hope you have a wonderful day 🙂 — Three Social Media Team
Sam changed my contract & Nat has…
Sam changed my contract & Nat has helped me further by sorting some minor problems I've had. Both were very helpful & polite.
7 September 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Your shout‑out is WOW, Susan ✨ We're delighted that Sam and Nat worked together to get everything squared away, bringing a positive outcome to the changes and follow‑up concerns alike 💙
- Three Social Media Team
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