Marc in the hull branch is truly amazing! He’s helped me on many occasions. Always goes above and beyond to ensure customers leave satisfied and happy. Thanks Marc for everything you’ve done over the... See more
Company replied
Location
Switch locationUnit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN Hull, Midlands, GB
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Visited 3 store at St. Stephen’s and Sam met us with a friendly smile. Sam did above and beyond to transfer my daughter’s contract to her own and sorted home broadband to her rented accommodation as a... See more
Company replied
Great service from Iain who gave me a superb service than what I was expecting. I got extra because Iain attention to detail and empathetic listening. I had 3 contracts and I was paying a lot of money... See more
Company replied
Sam, the front line agent is an absolute blessing for your business. He explained everything so clearly and simple. We walked in experiencing two weeks of Vodafone 'Fob off' and walked out feeling sat... See more
Company replied
Company details
About Three UK - 3Store Hull (St Stephens)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN, Hull, Midlands, United Kingdom
- 01482224260
4.9
Excellent
245 reviews
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Reply from Three UK - 3Store Hull (St Stephens)
Hello Eshard, we’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! - Three Social Media Team
Came into the hull store today ebony…
Came into the hull store today ebony helpEd me out very friendly and kind
8 September 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey John, we're glad to hear Ebony was able to provide the support you needed and make your visit to our Hull store a positive one. Thank you for the feedback. 😊💚
-Three Social Media Team.
Great service and very helpful
6 September 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Emily, it's wonderful to know you had such a positive experience. Thank you for taking the time to share your feedback. 💜
Three Social Media Team
Very very helpful guy a credit to three
Very very helpful guy a credit to three
5 September 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Jason, feedback like this always brightens our day. We're pleased everything went so well for you. 💜
Three Social Media Team
Nat was amazing setting uo my hbb…
Nat was amazing setting uo my hbb reducing what i paid and and got a new phome her and Marc helped me set it up and onky paid £7 more than i was for a bramd new phone thank you
4 September 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Kim, thanks for sharing your kind words. We’re delighted Nat and Marc made your home broadband and phone upgrade a rewarding experience, from getting everything arranged to keeping the additional cost to £7. — Three Social Media Team
Misleading the customer
Hello,I have just been to a Three store to collect a Wi-Fi router that I had ordered online.Upon arrival, one of the sales assistants offered me what seemed like a better deal because I am an existing Three customer. He offered me a £3 discount and a larger, supposedly better router instead of the one I had originally selected. I agreed to this, as I was assured that the new device was significantly better than my original choice.However, after returning home and comparing both devices online, it turned out that the router I was given has a worse specification and poorer quality. Since I am now being told that I cannot simply swap it back for the original device I wanted, I have no choice but to cancel the contract.
1 September 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Mariusz, we're sorry to hear about your experience. We can understand how disappointing it must have been when you agreed to a different router based on the advice provided in store, only to later feel that it wasn't the right option for your needs.
If you're unhappy with the product you've received or the information provided during the sale, we'd recommend reaching out to our Broadband Support Team via https://bit.ly/3MQgrfW. They'll be able to review the order, discuss the concerns you've raised regarding the router provided, and explain the options available to you moving forward. - Three Social Media Team
Sam! He's the man!!
Sam, the front line agent is an absolute blessing for your business. He explained everything so clearly and simple. We walked in experiencing two weeks of Vodafone 'Fob off' and walked out feeling satisfied with our business.
23 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Steve, thank you for your kind words. Sam’s commitment to making things easy to follow created a much better experience for you, and we’re pleased to know you left feeling confident about your decision. — Three Social Media Team
Amazing service
22 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey there, it’s wonderful to hear you had a positive experience. 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team
Fantastic service with a smile
Fantastic service with a smile, answered alloy questions and saved me money on my account
21 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Andrew, thank you for your wonderful feedback. We’re delighted to know our team provided you with a great experience and handled everything with ease.-Three Social Media Team
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for your kind words, James! We’re thrilled to know Ebony made such a strong impression. 🌟 – Three Social Media Team
Sam was super helpful in getting my…
Sam was super helpful in getting my broadband set up,really friendly! Thank you!
18 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for sharing this amazing 5⭐ review, Chanelle. It’s wonderful to know Sam’s support made the whole setup feel easy and welcoming.
— Three Social Media Team
Very helpfull grom clare and muj
18 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you so much, Shirley! 🎉 We’re delighted Clare and Muj could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ — Three Social Media Team
Sam sorted a new phone and my 2 other…
Sam sorted a new phone and my 2 other contracts, excellent service.
18 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Kat, it’s great to know Sam made arranging your new phone and two contracts a smooth experience. Thanks for taking the time to share your appreciation — Three Social Media Team
Reply from Three UK - 3Store Hull (St Stephens)
Hey there, it's wonderful to hear you had a positive experience. 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team.
Excellent
Excellent, sorted everything , fast great service , thanks .
10 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Your shout-out is WOW 🎯 Lizzie. We're pleased everything was taken care of so promptly and left you with such a positive impression 💙
- Three Social Media Team
Sam at 3 store Hull
Sam at 3 store Hull, gave me the most helpful customer service I have experienced in ages!! Found me the best deal with no pushy sales, answered all my queries in a helpful polite manner he is a TOTAL credit to your team!!! Thankyou Sam!
10 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for your wonderful review, Claire! We’re thrilled to hear Sam at our Hull branch gave you excellent support and helped you find the right offer with clear and attentive guidance. ✨ – Three Social Media Team
Wow!!!
Wow!!!
Excellent service
In and out the shop within 10 minutes!!!
Sales guy Sam …. Give that man a pay rise!!!
10 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Oh wow, Jayne! Thank you for sharing your thoughts about our staff. We’re so glad they could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Wonderful customer service
Wonderful customer service, great atmosphere in store and incredibly helpful staff
6 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for the kind words, Ben! We’re thrilled you enjoyed your experience and received excellent support from our team. 🌟 — Three Social Media Team
Clare was absolutley exceptional!!!
5 August 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you, Carol. We're so pleased to hear Clare make your visits enjoyable and full of laughs. Thanks for this amazing 5 ⭐ review. 😇 - Three Social Media Team
Reply from Three UK - 3Store Hull (St Stephens)
Hey Simon! We love hearing this. Jasmine brings a touch of magic that turns simple moments into something you'll remember. 🥳 - Three Social Media Team
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