Fantastic seamless and friendly experience. Carol, in particular, was very helpful and accommodating. I haven’t been into a phone store for years and was worried about it being intimidating, especi... See more
Company replied
Location
Switch locationUnit B10, Freshney Place Shopping Centre, DN31 1QL Grimsby, Midlands, GB
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Want to credit Ashley as he has looked after my family every time we have visited explained everything clearly and given us a good deal. All the staff in the shop are helpful and give you time which i... See more
Company replied
After visiting the Three Store in Grimsby , Carol put any fears I had to one side and listened to my concerns over moving to a new service provider.After a short but meaningful consultation all my nee... See more
Company replied
Excellent The service was quite warm and impressive, I have been with Three and same outlet for over three years. No regret
Company replied
Company details
About Three UK - 3Store Grimsby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit B10, Freshney Place Shopping Centre, DN31 1QL, Grimsby, Midlands, United Kingdom
- 01472353711
4.9
Excellent
128 reviews
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Leah was very helpful
10 March 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Glad to hear that Leah was able to give you such an awesome experience 😊 Thanks for taking the time to share this with us, Anita ❤️ -Arvind
Ashley in grimsby shop
Ashley in grimsby shop in a nutshell customer service was outstanding explained everything to me help set my new phone up and watch very polite gentleman give this man a pay rise you don't find many people these days with excellent customer service and skills
9 March 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Now that’s service at its finest! A huge shout-out to Ashley for making your visit amazing, and we’re delighted to know it meant so much to you, Paul. What a joy it was to serve you at Grimsby! -Ashifa
Reply from Three UK - 3Store Grimsby
Hey Sorina! 🎊 That’s amazing to hear! Big kudos to Carol for making your experience truly special. Your feedback means a lot to us. 😊 -Prabhjeet
The Asstt Manager Ashley was amazing
The Asstt Manager Ashley was amazing. Right from advising to selecting the best package. 10/10 experience. Service was very polite. Made me feel very comfortable
5 March 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi Yasir, it’s great to hear that Ashley provided such a high-quality experience and ensured you felt well-supported while choosing the right plan. -Kishan
Reply from Three UK - 3Store Grimsby
Ruhel, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Very nice person Ashley know what he…
Very nice person Ashley know what he doing and his knowledge absolutely no 1
4 March 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hello Christopher! 👋 We’re happy to hear that Ashley gave you such a great experience 🌟🙌 -Veronica
The professionalism and help I received…
The professionalism and help I received from Ashley was great, but that is normal in the Grimsby branch, all the assistants are always willing to take the time and sort out any problems or queries you may have. The issue I had was soon sorted without any problems.
28 February 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Emrys, thank you for sharing such positive feedback about the Grimsby team. It’s great to hear that Ashley and the rest of the staff resolved your issue quickly and kept everything running smoothly. -Afaq
Reply from Three UK - 3Store Grimsby
Amazing, Kathy. We're so happy to know that you had a great experience with us. Thank you for sharing this, it means so much to us! 😊 -Prabhjeet
I have been using the three store for…
I have been using the three store for years I normally see carol who is always really lovely and helpful… yesterday I was served by Leah and she was exactly the same.. nothing was a problem and she took her time in helping me
11 February 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hey Charley, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Grimsby
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great service everything was explained…
Great service everything was explained very clearly and got a great deal definitely recommend them
9 February 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Thanks a ton, Muhammad! We’re so happy to know you’re enjoying the service and your new deal. Wishing you a wonderful day! 🤗 -Kashish
Reply from Three UK - 3Store Grimsby
Lovely to hear this 😊 Pleased our team could provide such helpful support while getting your phone sorted, Susan ❤️ -Arvind
A good customer experience (Carol, Grimsby store)
Carol was very knowledgeable, helpful, understanding, and personable. He listened to my requirements, and the things that I don't want, and gave his recommendations accordingly. He did suggest a number of 'extra' things I might consider. When it came to data etc, he checked my current usage and didn't suggest anything way over the top, which I appreciated. Overall, a good customer experience.
7 February 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Carol was delightful
Carol was delightful, easy to talk to, answered every question politely and made the transaction smooth and stress free, would definitely recommend anyone looking to get a new handset to pop in!
7 February 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Our aim is to turn tech shopping into a rewarding journey, and it sounds like Carol clearly delivered. ✨ Enjoy every moment with your new device, Ernie . Knowing you’ll recommend us means more than we could ever ask for 😍 -Ashifa
Excellent customer support
Carol is extremely friendly and informative. Thank you for your help today in the Grimsby branch it was really appreciated!
7 February 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hi Lauren, we’re delighted to hear that Carol provided such knowledgeable and welcoming support during your visit to the Grimsby store. -Manavata
Clare was extremely helpful
Clare was extremely helpful and patient absolute star
29 January 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hey Wayne. We're glad that Clare made everything easier for you, and we truly appreciate you taking a moment to share your feedback. 😊 -Prabhjeet
Leah in the Grimsby store is a legend
Leah in the Grimsby store is a legend. She's been so helpful with the problems I've had with two different accounts and has always been so efficient, friendly and reassuring. Thank you Leah for all your help - you're a real asset to the company.
24 January 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hey there, Leah in our Grimsby store truly shines with her excellent work. She’s helped you through account challenges efficiently, and we’re happy to know you had such a great experience! See you again soon! ☺️ -Kashish
Great Servive from Katie in the Grimsby shop
Katie in the Grimsby shop was outstanding. She explained the process to arrange a new phone perfectly. Katie made everything very straight forward and 10 mins later I had my new phone. Highly recommended.
19 January 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Amazing, Paul! We're delighted Katie at our Grimsby store made your visit so enjoyable, with kind support that made the whole experience feel easy and welcoming. Your feedback truly brightened our day. ☺️ -Prabhjeet
Me and my wife recently came in to…
Me and my wife recently came in to upgrade our phones. Our battery is out phone started to swell and we panicked and Carol and Ray and Ashley came to help us. They transferred our stuff and was so lovely explaining everything!
12 January 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Hey there! Thank you for trusting us during a stressful moment. We’re happy Carol, Ray, and Ashley could step in, reassure you, and make the process smooth. We’re glad you felt supported and informed every step of the way 😊 -Ayesha
The staff are always very helpful
The staff are always very helpful. Nothing is too much for them. I always come in store for that reason.
12 January 2026
Unprompted review
Reply from Three UK - 3Store Grimsby
Providing service that feels effortless and welcoming is exactly what we want to deliver for our customers. Thank you so much for the 5⭐ review, Mandy, and for sharing your feedback! ☺️ -Ayesha
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