Would have given 5 stars but I believe there is always room for improvement. Mariam was an excellent advisor answering all of my questions and doubts with politeness and professionalism.
Company replied
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See what reviewers are saying
Sylwia is a legend! I had returned from Indonesia where I'd been using an international esim to find that my UK 3 SIM was unable to reconnect to anything. I'd tried all the tips I found online and had... See more
Company replied
I had a really positive experience with the sales advisors Sylwia who helped me today. From the moment I walked in, she was welcoming, friendly and approachable, which immediately made me fe... See more
Company replied
Great communication and got really good helped.Highly recommended.
Company replied
Company details
About Three UK - 3Store Gloucester
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
2 Eastgate Street, GL1 1PA, Gloucester, South, United Kingdom
- 01452524985
4.8
Excellent
71 reviews
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Ian absolutely fabulous
1 July 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Superb! We're glad to hear that Ian provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😄 - Three Social Media Team
It’s been a wonderful experience with…
It’s been a wonderful experience with great customer service
25 June 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hey Justina. We’re so pleased to hear that our team made your visit enjoyable, offering warm and helpful support that made everything feel smooth and welcoming. Wishing you a fantastic day! 😊 - Three Social Media Team
Reply from Three UK - 3Store Gloucester
Hi Nicolas, Thank you so much for taking the time to share this. It is fantastic to hear that our team provided such outstanding care during your interaction. We are incredibly grateful for your kind feedback and recognition of everyone's dedication.— Three Social Media Team
Painless experience with Ian helping me…
Painless experience with Ian helping me getting access to my three app. Great job thank you
16 June 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Thanks for the fantastic 5⭐ review, Patricia! We truly appreciate you sharing your experience, and it’s wonderful to hear that Ian provided you with outstanding care. -Neha
A big thank you to Sylwia the manager…
A big thank you to Sylwia the manager at the Gloucester Store. She was so patient, kind and helpful regarding a problem with an account. She’s a real asset to Three UK and provides excellent customer service.
10 June 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Thank you so much for sharing this, Adrienne! Sylwia is top‑notch in her work, and we are so happy to know she made a difference. After all, kindness really is the ultimate superpower! — Three Social Media Team
Reply from Three UK - 3Store Gloucester
Thanks for the review, Philip 🎉 We're pleased Zehra provided such prompt care and stellar support to look after you. -Arvind
Shop Advisor - brilliant, Service Desk not so much
The advisor in the shop , Will, was patient, helpful and courteous. However the problem required referring to a central Three help/service desk who after about 50 minutes were unable to resolve the issue ( the App not showing my current allowances etc). However Will was able to establish that my spending g cap was still in place so, hopefully, my phone will continue to operate when I go abroad.
23 May 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hi there, good to know Will provided such supportive guidance and helped bring clarity, especially with everything requiring further checks. It’s great to see how that reassurance made a difference moving forward, particularly with your plans ahead. -Kishan
Mariam is very helpful
Mariam is very helpful. Great service sorted my numbers and my wife numbers for me
16 May 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Thanks a lot, Sadia! 😁 Mariam’s friendly support really shines through, happy she could help you and your wife today. -Ayesha
Great customer service by Ian
Great customer service by Ian. Happy with the deal saving money compared to previous plan.
12 May 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Big wins all around, and we’re loving it! Ian delivered standout service and helped unlock real savings, the kind that make switching feel genuinely worth it. Thanks for sharing your experience with us, Bubbles. -Ashifa
Thanks to Will
Will the assistant was friendly and very helpful on getting our problem sorted. An asset to your team.
9 May 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hey, Irene. Thank you for your kind words! We're delighted that Will was able to get everything sorted for you with such a friendly approach. 🥰 -Prabhjeet
Amazing Service by Zehra
Amazing Service by Zehra. She gave me good option to purchase a contract from Three. thank you
6 May 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
That’s great to hear, Salman! We’re delighted Zehra was able to guide you through the available plans and find the right fit for you. -Shivam
Very friendly and efficient service.
6 May 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hi John! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
Best ever servive.could not fault it .
20 April 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
You’ve made us smile, Shirley! Thank you for the amazing 5⭐ review. Wishing you a fantastic day! -Afaq
The representative was excellent and…
The representative was excellent and service was great.
10 April 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Thank you so much, Iftikhar! 🎉 We’re delighted we could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
Ian very friendly guy was very happy…
Ian very friendly guy was very happy with his help
8 April 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
That's fantastic, Julie. We're glad to hear that Ian provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Mariam was very helpful for us
Mariam was very helpful for us. She clear out every thing for me. Very polite.
7 April 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hey Rose, it’s fantastic to hear that Mariam made your visit so seamless. Your feedback means a lot to us, and we’re thrilled she left such a positive impression. 🥰 -Kashish
Great customers
The gentleman was absolutely marvelous at sorting out my problem with handset. Done in kind way and not condescending. Very very helpful
25 March 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Thank you, Doreen, for sharing your experience! 🎉 We’re so pleased to hear the gentleman supported you with kindness and care while resolving your handset issue. Your feedback truly reflects the dedication to providing helpful service. 🥳 -Prabhjeet
No issues always had a great experience…
No issues always had a great experience when going in store. Staff are friendly and welcoming and give all the information needed
19 February 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Thanks for your feedback, Siân, and it's lovely to hear that you enjoyed great customer service during your store visits. We appreciate you taking the time to share this with us. -Michael
Amazing
Amazing, friendly and helpful
I only had my phone contract from them and there amazing will stay with them!!!’
6 March 2026
Unprompted review
Reply from Three UK - 3Store Gloucester
Hey Anya! Thanks for sharing this. We're glad to hear you received such great support from us. -Afaq
Reply from Three UK - 3Store Gloucester
Hi Graham, it’s brilliant to hear that our colleague provided such an impressive and standout experience for you. -Kishan
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