Excellent service and advice. The sales advisor went out of their way to give various options for an upgrade to my iPhone. The process for the upgrade was seamless and the deal value for money. I woul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really great experience buying my new phone today. Ali was friendly, helpful and professional from start to finish. He took the time to explain everything clearly and made the whole process easy and s... See more
Company replied
Stopped in to get a new SIM and adjust our current plans. Lee was top notch, making sure everything worked, answering my questions, all of it. Went very smooth. Could've done it online but Lee made i... See more
Company replied
Went in to understand their broadband options and were quickly attended to. Zobia offered advice and thoroughly explained what they offered, being friendly and informative. We were able to find a cont... See more
Company replied
Company details
About Three UK - 3Store Glasgow Buchanan Street
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
55-56 Buchanan Street, G1 3JL, Glasgow, North, United Kingdom
- 01412484267
4.9
Excellent
115 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and advice
Excellent service and advice. The sales advisor went out of their way to give various options for an upgrade to my iPhone. The process for the upgrade was seamless and the deal value for money. I would recommend the branch for outstanding service.
13 October 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi, there. We're thrilled to hear that our team was able to make your upgrade process smooth and easy. Enjoy your new phone, and thank you for choosing us! 😇 - Three Social Media Team
Customer service
Excellent customer service from Craig, he was so friendly, helpful and professional.
8 October 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Fantastic stuff, Rose! We’re so glad to hear that Craig was excellent support for you. Thank you for taking the time to leave this 5 star review. 😊
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey Connor! It's wonderful to know that Jia resolved everything smoothly. Thank you for taking the time to leave this 5⭐ review! 😊-Three Social Media Team
Really great experience buying my new…
Really great experience buying my new phone today. Ali was friendly, helpful and professional from start to finish. He took the time to explain everything clearly and made the whole process easy and stress-free. Excellent customer service definitely recommend!
24 September 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey Adama, you've just made our day. What a fantastic shout-out for Ali. We're delighted his friendly, professional approach and clear guidance made choosing your new phone feel so straightforward. Thanks for the wonderful recommendation.
Three Social Media Team
Excellent service
24 September 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Eric, thanks for the glowing 5⭐ rating. We’re glad to hear that you received exceptional support and that everything was handled smoothly without any hassle.
– Three Social Media Team
Very happy with Jia’s service and…
Very happy with Jia’s service and information
24 September 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey Wong, that’s brilliant! We’re thrilled that Jia made your experience so positive. Thank you for this amazing 5⭐ review! 😊-Three Social Media Team
Very good experience with advisor Jia
Very good experience with advisor Jia, she is polite kind and very knowledgeable
23 September 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey Wendy, we’re so happy to know that Jia was able to help you. Thank you for sharing your 5⭐ review! - Three Social Media Team
Reply from Three UK - 3Store Glasgow Buchanan Street
That's impressive, Emir 🎯 We're pleased Miss Jia's attentive support left such a positive impression 💙
- Three Social Media Team
Super Helpful Staff and Great Coverage
Barry walked me through router options and helped me find the right choice to support my temporary stay. I’m grateful for the help and appreciate the staff here at Three. 10/10 good experience.
11 September 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thanks for the great feedback, Cameron! We're so glad Barry could guide you through our router options and make your stay easier. Thank you for choosing Three, and have a wonderful stay! — Three Social Media Team
Excellent service.
Barry in the store sorted my contract out swiftly and to my satisfaction. Found solution to the problem I presented with. Great customer service.
9 September 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Diane, thanks for taking the time to leave a review. We're pleased to hear Barry was able to get everything sorted and find an option that worked well for you.— Three Social Media Team
Excellent service
I stopped in at the store having made no prior appointment. Customer service was excellent, Barry my advisor was pleasant, extremely helpful, and he arranged everything with no problems whatsoever.
5 September 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey Helen, thank you for the fantastic 5⭐ review! 🌟 We're delighted to hear that Barry provided such a smooth and hassle-free experience during your visit.-Three Social Media Team
Lee at your Glasgow buchanan street…
Lee at your Glasgow buchanan street store is a credit to you, after being messed about on the telephone to three he stepped up to assist me
5 September 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Gordon, thank you for your review. We're pleased Lee at our Glasgow Buchanan Street store was able to turn things around and provide the support you needed. We appreciate you taking the time to share your feedback. 💜
Three Social Media Team
I could've done it online, but I prefer real life
Stopped in to get a new SIM and adjust our current plans. Lee was top notch, making sure everything worked, answering my questions, all of it. Went very smooth. Could've done it online but Lee made it a much simpler and straightforward experience.
20 August 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi David, thank you for such brilliant feedback. We’re really pleased to hear that Lee delivered top tier assistance by helping you with all your queries and getting your new SIM and plan sorted without any hassle.
— Three Social Media Team
Barry was class got me sorted in no time
Barry was class got me sorted in no time
17 August 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Gavin. It is brilliant to hear that Barry looked after you so well and got everything sorted out so quickly. Thank you for taking the time to highlight his top-tier service.— Three Social Media Team
Amber was absolutely great
Amber was absolutely great, made everything very straight forward
17 August 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi there, thanks for the brilliant 5⭐ review. We’re delighted to hear that Amber provided excellent support and kept everything clear and seamless throughout.
‑Three Social Media Team
Was served by dec when buying home…
Was served by dec when buying home broadband he made everything very easy for me and explained everything perfectly
17 August 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thanks for your kind words, Emma. We’re pleased to know Dec made the broadband process effortless and gave you all the information you needed. 🌟 — Three Social Media Team
great service
11 August 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thank you, Lucy, for your 5 star review. We’re delighted to hear that you had a wonderful experience 😊 - Three Social Media Team
The experience was amazing
The experience was amazing. Amber was incredibly helpful and professional. It made my decision easy!
8 August 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Annette, thank you for sharing your experience. We are glad to hear that Ant looked after you so well and provided such great support during your interaction.— Three Social Media Team
Simple process and great staff!
It was a smooth process throughout and staff were very nice and welcoming!
3 August 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
We appreciate your fantastic 5⭐ review, Loren. It’s wonderful to hear the process was seamless and the staff made you feel welcomed from start to finish.
— Three Social Media Team
Barry was brilliant at helping me out…
Barry was brilliant at helping me out today. I’ve been stressed at sorting out an upgrade for ages and he was really patient with me. Great customer service and he massively helped me out! Thanks so much Barry! Amy
31 July 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Amy, thank you for sharing your experience with Barry today. We are so glad his patience made your upgrade stress-free and that you received such great care. — Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.