This young lady jemimah helped me and my wife for hours in the shop getting 2 matching hand sets! She also weeded old contracts that no longer existed and over looked by her very knowledgeable manager... See more
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
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See what reviewers are saying
Had a wonderful experience at st james with Jay who helped me update my contract for all my accounts. 5 star service and support.
Company replied
I feel very happy with Three and the staff was very friendly to guide us for better plan. I also recommend for international students to use Three after landing in uk for better offers and plans.
Company replied
I had such a lovely experience with Jemimah. She was absolutely amazing from start to finish. She explained everything to me clearly and in great detail, making sure I understood everything and felt... See more
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Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
232 reviews
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Reply from Three UK - 3Store Edinburgh St. James
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Sim got us a better deal and saved us…
Sim got us a better deal and saved us money!!!!
7 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Sim and Jamie are wonderful
Sim and Jamie are wonderful! Their easy- going and happy to help attitude made the whole process of upgrading stress free. I feel they've got me the best deal that suits my needs, thank you!
6 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Tanya, thank you for the 5⭐ review. We’re overjoyed that Sim and Jamie made your renewal experience outstanding. We’re committed to ensuring every visit is just as positive and effortless. Thank you for choosing us. -Neha
We were served by Jamie and sim
We were served by Jamie and sim! They were both super nice and patient and took the time to go through the student offers for us! Thanks for all your help!
6 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Harleen! Wonderful to hear that Jamie and Sim created such a welcoming experience and walked you through all the options with care. We’re glad you shared this with us. -Afaq
Great deal since got me already my son…
Great deal since got me already my son and tablet!
4 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Cheryl, that’s fantastic! We’re so glad you both had a great experience. Thank you for sharing your lovely feedback. -Veronica
Emilia was such a great help
Emilia was such a great help. She got me my new phone and explained it all very clearly, transferring my data from one phone to another. She was knowledgable and thorough with her explanations, I would recommend the store to anyone.
1 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
This is what we love to hear, Sam 🎉 Thanks for the 5⭐ review of your experience in store with Emma 😊 -Jade
Great service from Jay
Great service from Jay. Really nice guy with fantastic service skills and product knowledge. I got a excellent deal and within my budget. I will be back to upgrade my iPhone in a couple of months. Thank you Jay
31 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Marie, thank you for sharing your lovely experience 😊 We’re pleased Jay could support you in finding an option that suited your needs and budget. See you soon for your upgrade ❤️ -Arvind
Expert service
Expert service. Courteous service. Thank you very much JAMIE.
31 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Thank you. We really appreciate your review. -Pete
Beat sim network all over uk
28 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for this amazing 5⭐ review, Madankumar! -Jade
My Favorite 3 store
I came in for a SIM card and left with this amazing broadband. I was on the struggle bus with an old device and now my WiFi is amazing! Thanks to Jamie for not letting me leave with a SIM card and an ancient router. Can’t wait to switch my phone over as well!
23 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Drae✨, we love hearing that Jamie helped you find the perfect fit! We’ll be excited to help with your phone switch when you’re ready! -Suhaas
Amazing costumes service 🙌🙌🙌🙌
23 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Gibril, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Jemma was lovely !
Jemma was lovely in store today initially came in with my partner for him to get a new phone and left with my own, very nice and calming experience with absolutely no hassle!
Highly recommend Jemma and her fantastic customer service
21 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Jo, thank you so much for sharing your lovely feedback 🌟. We’re delighted to hear Jemma made your visit such a smooth and enjoyable experience that left such a positive impression. Your recommendation means a lot to us! -Suhaas
An amazing customer service
An amazing customer service. All explanation was delivered clearly and all of my questions got answered without hesitation. Many thanks to Sam for making this experience stand out in the most positive way. It's nice to be heard.
21 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
We’re thrilled to hear this! 🎉 Sam will be delighted to know he made your experience shine. Thanks for letting us know, it truly means a lot to us, Adam! 🥰 -Kashish
Reply from Three UK - 3Store Edinburgh St. James
Hey kofi, that’s awesome! We’re so glad everything went smoothly for you. Thanks for the amazing 5⭐ review! -Veronica
Jamie was so helpful and made it so…
Jamie was so helpful and made it so easy to set up our WiFi. Thanks Jamie!
17 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
A store with great people
I was having a problem going online after returning from a holiday in Spain. I went one store where I was very dissatisfied with the service. I tried this store where not only did I feel listened to and there was a willingness to help they fixed the problem. I would definitely come back to this store for help.
14 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Bill, this is what we love hearing from our customers! We're so happy to hear you got the support needed, we'll certainly pass this on! -John
Jamie was very welcoming and helpful…
Jamie was very welcoming and helpful setting up the account, thanks again!
16 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That’s brilliant, Jake! We love hearing that Jamie made things simple and easy for you. Wishing you a pleasant day! -Veronica
Gurveer is a phenomenal manager very…
Gurveer is a phenomenal manager very professional for his young age highly recommend getting a contract from him
12 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Fantastic, George!✨ We're thrilled to hear that Gurveer delivered such an exceptional experience. Thank you so much for the 5 ⭐ review! -Suhaas
Fantastic service in store.with…
Fantastic service in store.with friendly staff
10 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Wonderful experience with Jamie and…
Wonderful experience with Jamie and Emilia helped me to get my iPhone 17 pro on contract even though I didn't have a credit score they guys are really helpful and kind once again thank you for your support
10 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi.
Thanks! Your review is really appreciated. -Pete
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