This young lady jemimah helped me and my wife for hours in the shop getting 2 matching hand sets! She also weeded old contracts that no longer existed and over looked by her very knowledgeable manager... See more
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I feel very happy with Three and the staff was very friendly to guide us for better plan. I also recommend for international students to use Three after landing in uk for better offers and plans.
Company replied
I had such a lovely experience with Jemimah. She was absolutely amazing from start to finish. She explained everything to me clearly and in great detail, making sure I understood everything and felt... See more
Company replied
Arif gave Excellent customer service, I was attended to very well, and the representative was polite, patient and professional. He listened to my concerns and provided the assistance I needed. I am... See more
Company replied
Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jemimah was fantastic and super helpful!
23 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Jay, it's great to know Jemimah's support helped create such a positive experience. Thank you for sharing your feedback.
Three Social Media Team
Sam was amazing he helped set up my new…
Sam was amazing he helped set up my new phone and took his time explaining the deals and got me an amazing contract. Guvy also helped me out a lot, amazing team highly recommend Sam and Guvy
22 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Elena, having someone take the time to get your new phone up and running while clearly talking through the choices available can make the whole process much smoother. It's fantastic to see both Sam and Guvy recognised for the part they played in creating an experience you'd confidently recommend. — Three Social Media Team
Emilia served us today
Emilia served us today, Great customer service, Would definitely recommend this store if you’re looking for a phone.
21 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That's impressive, Geda. What a brilliant mention for Emilia. We're thrilled her attentive service made your experience one you'd happily recommend to others.
Three Social Media Team
07308776876
It was really great she sold me a phone with a lovely smile
21 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Sergio, thank you for taking the time to leave such a fantastic 5⭐ review! We're delighted to hear that our team member provided a warm and enjoyable experience while helping you find the right device.- Three Social Media Team
Emilia was really nice
Emilia was really nice, answered all the questions
21 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Appreciate you, Charity! Emilia is all about giving her best, and we’re glad her support made your day easier. Good vibes all around! ⭐
-Three Social Media Team
Jay was very helpful and understanding
Jay was very helpful and understanding
16 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Brian, that’s incredible! We’re so happy to hear Jay gave you such excellent support. Thank you for sharing this amazing 5⭐ review!-Three Social Media Team
Jemimah was amazing today
Jemimah was amazing today, very patient with us and helped get the best possible on my contracts. Thank you
12 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Cyn, you've just made our day ✨ It's wonderful to hear Jemimah's patience and thoughtful support helped you explore the best options for your contracts. Thanks for sharing such lovely feedback 💙
Three Social Media Team
Jemimah was very helpful and…
Jemimah was very helpful and pleasant.she was extremely helpful .
12 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Ray, we’re delighted to know Jemimah provided you with a great experience and handled everything with ease. Thank you for taking the time to let us know 😊-Three Social Media Team
Arif was more than wonderful
Arif was more than wonderful, really helped me and my mum and went above and beyond for us.
12 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for sharing your experience, Dorina. What a brilliant mention for Arif. We're so pleased he took the time to help you and your mum and made you feel so well looked after.
Three Social Media Team
Jemimiah was super helpful friendly and…
Jemimiah was super helpful friendly and quick with my student plan service couldn’t recommend her enough
12 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello Kelly, we're pleased Jemimiah could make setting up your student plan easy and get everything arranged efficiently. Thank you for the 5 ⭐ review. - Three Social Media Team
Reply from Three UK - 3Store Edinburgh St. James
Hey Carla, you've just made our day ✨ It's great to hear Arif provided support worthy of such lovely feedback. Thanks for your kind words.
Three Social Media Team
Reply from Three UK - 3Store Edinburgh St. James
Hey Sara. Thank you for your 5-Star review. We really appreciate your feedback.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Reply from Three UK - 3Store Edinburgh St. James
We're so happy to hear that Guvy provided such great assistance! Thank you for taking the time to share your wonderful 5-star feedback.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Jay from 3 store St James centre…
Jay from 3 store St James centre Edinburgh did an absolutely fabulous job thank you for being patient quick and made the experience very pleasant. Rowena
8 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Rowena, we're glad to hear Jay was able to provide such great support during your visit to our St James Centre store in Edinburgh. It's great to know everything was handled efficiently and that the service you received left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media Team.
Our experience was good and jeminah is…
Our experience was good and jeminah is very nice person she explained us everything nicely
6 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Your words are a real highlight, Mangesh ✨ Jemimah's approach clearly made everything easy to navigate, and it's lovely to see her receiving such warm praise 💙
- Three Social Media Team
Amazing experience
Amazing experience. We went for switching sim operator. Jemimah explained us everything really well. Thanks a lot
6 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Dhruv, thank you for your review. It's wonderful to know Jemimah made the switch straightforward and ensured you felt informed throughout. We appreciate your feedback. 💜
Three Social Media Team
Excellent service
Fast, professional and best option for a family package
Jemimah excellent communication skills, friendly and very kind
6 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there 🎯 We're delighted that Jemimah's expertise and thoughtful approach helped you find the right family package, with clear guidance every step of the way 💙
- Three Social Media Team
Arif the best employee you could ask…
Arif the best employee you could ask for, great chat and very good with helping you
6 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Abdo, thanks for taking the time to leave a review. It's great to hear Arif made such a positive impression and helped make your visit an enjoyable one.— Three Social Media Team
Arif was very good he helped us a lot…
Arif was very good he helped us a lot and was very calm
6 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Khalil, thank you for the 5 ⭐ review. We're thrilled to know Arif made your experience seamless.-Three Social Media Team
Arif was very helpful and was very…
Arif was very helpful and was very welcoming
6 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Woohoo 🎉 Julia, what a lovely mention for Arif. We're so pleased his warm manner and helpful approach stood out to you 💙
Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.