I had such a great experience thanks to Sunny, the assistant manager. From the moment I came in, he was welcoming, friendly and genuinely cared about making sure everything was perfect. His customer... See more
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Brilliant from Hamid at the Gyle, my previous phone was having issues, he tried everything but nothing would work until he suggested I changed phones, he helped me throughout the whole process making... See more
Company replied
Gurmeet was extremely helpful and made it painless and easy to get my new number and contract up and running ! Highly highly recommended him to help with everything.
Company replied
Went in to the 3 shop as had many issues with my bill and never had much success over the phone when calling 333, Hamid was great and polite and helped me with my issues so he did a brilliant job
Company replied
Company details
About Three UK - 3Store Edinburgh (Gyle)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 8, The Gyle Centre, EH12 9JT, Edinburgh, North, United Kingdom
- 01313398469
4.9
Excellent
87 reviews
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Brilliant from Hamid at the Gyle
Brilliant from Hamid at the Gyle, my previous phone was having issues, he tried everything but nothing would work until he suggested I changed phones, he helped me throughout the whole process making sure I’m consenting to everything taking place and now I have a new phone whilst the other one has been paid off. Absolute cinema
4 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Thanks for sharing this, Angela. It’s wonderful to hear how well Hamid supported you at the Gyle. His determination to troubleshoot your device, keep you fully informed, and guide you through each step shows real care. Knowing you left with a fresh handset and everything settled smoothly is exactly the experience we aim for. We’ll make sure your praise reaches him, he’ll be thrilled to know he made such a difference.
I had such a great experience thanks to…
I had such a great experience thanks to Sunny, the assistant manager. From the moment I came in, he was welcoming, friendly and genuinely cared about making sure everything was perfect. His customer service was exceptional and he went above and beyond to make us feel looked after.
It’s so refreshing to come across someone who clearly takes pride in their work and leads by example. Sunny is a real credit to the team and made an already great visit even better. Thank you again, I’ll definitely be back!
3 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Zahara, thank you for your review. We're glad to hear Sunny's knowledge and support made such a strong impact. It's wonderful to know her brilliant assistance was so valuable to you. ☺️ - Three Social Media Team
Gurmeet was extremely helpful and made…
Gurmeet was extremely helpful and made it painless and easy to get my new number and contract up and running !
Highly highly recommended him to help with everything.
2 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey Amy, we’re thrilled to hear that Gurmeet made getting your new number and contract set up so quick and effortless. Thank you so much for sharing your experience 😊
-Three Social Media Team.
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey Chris, we’re really glad our team made a great impression 😊 Thanks so much for sharing your experience.
-Three Social Media Team.
Hamid worker at Three was brilliant
Hamid worker at Three was brilliant, helped me so much and was efficient, all staff there were brilliant especially Hamid.
28 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Linda, it’s wonderful to know Hamid and the team left such a positive impression. We’re glad their support made a difference during your experience. — Three Social Media Team
Went in to the 3 shop as had many…
Went in to the 3 shop as had many issues with my bill and never had much success over the phone when calling 333, Hamid was great and polite and helped me with my issues so he did a brilliant job
26 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Alexander, thank you for this lovely 5⭐ review. We’re glad Hamid was able to support you in store and help resolve the billing problems you’d been dealing with. Your feedback is truly appreciated.
– Three Social Media Team
Extremely knowledgeable and friendly…
Extremely knowledgeable and friendly staff
7 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Your words are a real highlight, Rob ✨ We’re glad the team delivered such stellar support 🌟
- Three Social Media Team
Very helpful
5 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Yash! It’s great to hear that you had a positive experience with our team and we appreciate you sharing your thoughts. - Three Social Media Team
Got served by Gurmeet
Got served by gurmeet. He helped me do my sim only upgrade in store and his service was quick and fantastic and made the journey easy.
2 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Alan, thank you for the 5⭐ review. We’re really pleased to hear that Gurmeet made your upgrade experience straightforward and enjoyable.-Three Social Media Team
AJ is a very good asset to the company…
AJ is a very good asset to the company - very professional and helpful throughout the whole process of getting a new phone. Very happy with our experience today ! :)
28 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi there, we love hearing how well you were looked after during your upgrade. Brilliant to know AJ made the process clear, easy, and enjoyable from start to finish.
– VodafoneThree Social Media Team
My husband purchased a new Samsung…
My husband purchased a new Samsung galaxy phone today & Brandon help us big time, his knowledgeable of what his doing, brilliant information wise. His doing so well in his job. Fantastic customer service 👏
20 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
That’s brilliant, Romi 🌟 we're delighted that Brandon provided such clear, skilled assistance with the new Samsung Galaxy purchase. It is fantastic to know his top‑tier support made everything go so smoothly 👏 -Arvind
Sunny experience 😐
Sunny made my experience of upgrading from my old iphone to my new Galaxy fold 7 extremely easy and painless. A great experience much appreciated.
Thank you!
15 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Your shout‑out is WOW ✨ Carol. Fantastic to know Sunny delivered such attentive and knowledgeable support, turning your upgrade into a smooth and reassuring moment 💫 -Arvind
Gurmeet is doing a smashing job give…
Gurmeet is doing a smashing job give him a rise
15 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey Feliks! 🎊 That’s amazing to hear! Big kudos to Gurmeet for making your experience truly special. Your feedback means a lot to us. 😊 -Prabhjeet
Very nice costumer service friendly and…
Very nice costumer service friendly and helpful. I was served by Gurmeet
15 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey there, that’s fabulous! We’re delighted that Gurmeet made your experience smooth and seamless. 😊 -Veronica
I had a good experience with Brandon…
I had a good experience with Brandon today. He is such an amazing customer advisor.
4 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Damilola, it is wonderful to hear that Brandon provided such top-tier assistance during your interaction today and left a lasting positive impression. -Kishan
Reply from Three UK - 3Store Edinburgh (Gyle)
Hello Alex, we appreciate you taking the time to share your positive experience. It is wonderful to hear that Hamid provided excellent assistance during your interaction, and we value your kind feedback. -Kishan
Brandon was extremely helpful once…
Brandon was extremely helpful once again in helping with the transferring of details of our mobile phone data and details. This was our 3rd time of using his expertise.
27 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Thank you for the 5⭐ review, Peter! We truly appreciate you sharing your experience. It’s wonderful to hear that Brandon provided you with outstanding care. -Neha
Reply from Three UK - 3Store Edinburgh (Gyle)
Thank you so much for your lovely feedback, Max! We’re delighted to hear you had such a wonderful experience with us. 😊 -Veronica
Served by Gurmeet store manager who…
Served by Gurmeet store manager who helped me with my new phone.
20 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Yay, Jaci! 🎉 Your kind words and 5 ⭐ truly mean a lot to us. We're so pleased to hear that Gurmeet provided such supportive service while getting everything set up on your new phone. Enjoy every moment with your new device 😊 -Neha
Reply from Three UK - 3Store Edinburgh (Gyle)
Fantastic feedback, Mrs Halcrow 🌟 Great to know everything went so well. We really appreciate you letting us know! -Samad
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