I was helped today by Malek, Bilal and Dimitar. They sorted me out with a 5g router. Service was great, they gave me clear information which made me feel assured throughout the whole process. Thank yo... See more
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Location
Switch locationUnit 78, 31 Ealing Broadway Centre, Ealing, W5 5JY Ealing, London, GB
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I'm writing to thank the attendant for their patience and sensitivity. They explained everything to me very calmly, even though I don't speak fluent English. Empathy is one word, among others, that de... See more
Company replied
I received spectacular customer service from Noor. She was absolutely brilliant. Best customer service I have received ever from an employee. She was so kind and talked through every step and explaine... See more
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I spoke to Noor who was exceptionally professional from start to finish. She explained everything clearly, listened carefully to what I needed, and made the whole process of switching my sim provider... See more
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Company details
About Three UK - 3Store Ealing Broadway
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 78, 31 Ealing Broadway Centre, Ealing, W5 5JY, Ealing, London, United Kingdom
- 02088406620
4.9
Excellent
118 reviews
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Came to store where polly helped me…
Came to store where polly helped me with upgrade I ran out of data
1 June 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Marcia, thank you so much for sharing this. It’s wonderful to hear that Polly’s service and guidance made such a positive impact on your visit. 🌺 -Neha
I couldnt send any messages and could…
I couldnt send any messages and could see anything on my phone Polly was quick to help out thanks
26 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi Margaret, thanks for sharing this — really glad to hear Polly was able to step in quickly and get things working again for you. It’s great to know you’re back up and running. -Shivam
Polly helped me sort out my email so i…
Polly helped me sort out my email so i could reset my password for my three app
26 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi Anthony, we’re so glad Polly could guide you through resetting your password and get everything sorted without any stress 💕😊 -Ayesha
Came to get a sim before I travel and…
Came to get a sim before I travel and Polly really helped me with she also set it up for me and made it easier. thank you again.
24 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
That’s fantastic 🎉 Ali, We’re glad Polly made things simple and got your SIM set up smoothly ahead of your travel plans. Here’s to a great trip ahead 🌍 -Arvind
Although i done a deal already but I…
Although i done a deal already but I done port in pf Three SIMS later on Sana helped me alot and do everything soomthly.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
That’s fabulous to hear. Sana provided outstanding support and made the additional SIM setup completely effortless for you, Patrizia. We’re delighted the team delivered such a smooth experience, and we look forward to welcoming you back. -Manavata
Incredible service
I was helped today by Malek, Bilal and Dimitar. They sorted me out with a 5g router. Service was great, they gave me clear information which made me feel assured throughout the whole process. Thank you to these 3 incredibly hospitable gentlemen for the great experience
14 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hey Dan! 🌷We’re thrilled to know our team made your day special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
Ari was really helpful with…
Ari was really helpful with transferring my number to three and also gave me great deal on the sim
13 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thanks, Ja! Ari loved helping you out and making that number transfer super easy. 😊⭐ -Ayesha
Ari was brilliant
Ari was brilliant.
Talked me into 2 new sims for my husband and granddaughter which will save me money.
And, renewed my wifi at a better price.
Great customer service.
13 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you for sharing this brilliant feedback, Debra! It’s wonderful to hear how smoothly everything went and that Ari provided such excellent support throughout the process. -Afaq
Sana helped extract mile to setup issue…
Sana helped extract mile to setup issue on Direct debit extra payments and App settings.I am so happy.
11 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi Nasir, great to know Sana helped get everything set up, including payments and app features. We’re glad it all went smoothly. -Suhaas
Dimitar was the best very professional…
Dimitar was the best very professional and absolutely heartwarming.Always greets me with a smile and gives me best advice.
9 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you so much, Mrs Diljana. Dimitar will be glowing after reading this. His professionalism, warmth and constant smile truly make him one of a kind. -Ayesha
I'm writing to thank the attendant for your helpfulness
I'm writing to thank the attendant for their patience and sensitivity. They explained everything to me very calmly, even though I don't speak fluent English. Empathy is one word, among others, that describes my experience. Thank you very much.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you so much, Josy. Your words are full of warmth, and the team is truly touched. We’re so glad the attendant could support you with patience and kindness. -Ayesha
Very good man
7 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi there, great to know the support made such a positive impression. -Kishan
It was wonderful experience Sana help…
It was wonderful experience Sana help me setup my account from ID to Three with all information explained with roaming.
7 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Really pleased to hear you had such a smooth visit, Snowdrop. Sana helping you get your account sorted and explaining all the details sounds like a great experience. -Manavata
Ari showed great service and explained…
Ari showed great service and explained everything about my contract. He was really helpful
7 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thanks for the review, Rose. It’s great to hear you felt well supported during your visit, and that Ari made everything easy and clear for you. -Shivam
Upgrade done with Phone,tablet and home…
Upgrade done with Phone,tablet and home WiFi it was great experience and data transfer as well Sana help me a lot.
6 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
We appreciate the great feedback, Jamal. Fantastic to hear Sana supported you through the whole upgrade and data transfer. -Ayesha
Amazing Noor was extremely helpful and…
Amazing Noor was extremely helpful and would recommend and will be definitely coming back
3 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Bravo, Mohammed! 🎊 We’re thrilled that Noor made your experience truly remarkable. Thank you for sharing such an outstanding ⭐⭐⭐⭐ review. -Kashish
The worker Nour was very kind and…
The worker Nour was very kind and helpful in supporting me with my Sim Plan. Great customer service from her
1 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you for sharing this. It’s great to hear Nour provided such kind and supportive guidance with your plan. We really appreciate your positive feedback. -Suhaas
Great experience today Sana explained…
Great experience today Sana explained me all the details of renewal of my contract,previously I was not explained that much two year back now I am happy with services.
1 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi Anjali, thanks for taking the time to share your feedback.
We’re really pleased to hear Sana took the time to clearly explain your renewal options and helped you feel confident with the service this time around. -Shivam
Went to Three Ealing store for setup…
Went to Three Ealing store for setup contract good journey over all Sana setup quickly with good deal.
1 May 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi, Max! It’s brilliant to hear that Sana found you a great deal and got everything set up so efficiently. We always aim to make the process quick and easy. 😇 -Prabhjeet
It was a great experiece Sana help me…
It was a great experiece Sana help me with my phone settings something happen to my phone that all the fonts get bright she put some efforts to sort it and its sorted.I am happy
30 April 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi Gomes, it’s brilliant that Sana could help get your display looking perfect again. We know how important those little details are, and we’re glad her hard work left you smiling. 📱✨ -Kishan
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