Will and Rickie were so helpful. We need to change our accounts and the process was very complicated for us. Will gave us all the instructions and the process was made so easy. When we came back to th... See more
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Adam was extremely helpful, like the best customer service experience I've ever had. Keep him employed and give him a raise!!!
Company replied
My flatmate and I visited the Dundee store to ask about broadband and Aaron was beyond helpful. Not only did we leave the store with our broadband secured but he also helped me get onto a better phone... See more
Company replied
Nice easy experience getting a new phone, everything was explain well to me to find the phone that I wanted. Will was exceptionally helpful and patient throughout the process.
Company replied
Company details
About Three UK - 3Store Dundee
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit L29, Overgate Court, DD1 1UQ, Dundee, North, United Kingdom
- 01382206634
4.8
Excellent
67 reviews
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Big thanks to Rickie and Katie for…
Big thanks to Rickie and Katie for looking after us and setting up our mobile broadband. Really helpful and talked us through the steps clearly. Great staff
4 July 2026
Unprompted review
Reply from Three UK - 3Store Dundee
That’s impressive, Jamie 🎯 We’re delighted Rickie and Katie combined clear expertise with attentive support while getting your mobile broadband up and running. Your words are a real highlight 🌟
- Three Social Media Team
Was in the Arbroath area this week and…
Was in the Arbroath area this week and visited a Three outlet in Dundee.
I was happy with the customer care I received from the staff who assisted my every need.
The staff were so helpful and applied myself with what I needed.
29 June 2026
Unprompted review
Reply from Three UK - 3Store Dundee
That’s impressive 🎯 John, we’re pleased the team offered attentive support and took great care of your requirements during your Dundee stop. Wishing you plenty of smiles ahead 😊
- Three Social Media Team
Excellent service covered everything
Excellent service covered everything
Staff first class
15 June 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Stuart, it's good to know the team explained everything well and kept things clear throughout - Three Social Media Team -Suhaas
Will was very helpful in explaining how…
Will was very helpful in explaining how to drop the price of the plan and making sure I was getting the most bang for my buck.
13 June 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Big shoutout to Will for turning customer service into a full-on positive experience, Mikey! Your feedback means a lot! 😊 -Neha
Adam was fantastic customer…
Adam was fantastic customer representative, answered all questions clearly and explained everything in detail
12 June 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Adam. Thank you for taking the time to share your experience. We are glad to hear that our team member answered everything clearly and provided you with such thorough support. -Shivam
Very helpful staff
Very helpful staff, considering our age,we need all the help we can get.
10 June 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hey John, it’s wonderful to hear your visit went smoothly and that the team provided the level of help you were looking for. We appreciate your kind words. -Ayesha
Reply from Three UK - 3Store Dundee
Thanks a ton for this review, Mrs Guest! We absolutely love hearing this. Hope you have a wonderful day! 😊 -Neha
Staff were extremely helpful and…
Staff were extremely helpful and polite, made my shopping experience exceptional! I will be back!
5 June 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Thank you! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Spoke with Will who was very helpful…
Spoke with Will who was very helpful and knowledgeable and we ended up upgrading our phone.
Excellent customer service and would highly recommend visiting the store.
3 June 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hello, happy to know Will gave useful guidance and helped you proceed with your upgrade smoothly. We appreciate you sharing your feedback. -Suhaas
Great customer service from Will
Great customer service from Will, informative, tried to get us the best deals on our phones.
28 May 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Scott, we appreciate this so much. It’s wonderful to hear how clearly and honestly Will guided you through your options 🥰⭐ -Ayesha
Reply from Three UK - 3Store Dundee
Hi Derek, thank you for sharing this. We are glad to hear that setting up your new SIM was a simple process and that you received such helpful support from us.— VodafoneThree Social Media Team
I had a great experience at three
I had a great experience at three. I was looking to upgrade my contract and Will was very helpful. He explained everytbing to me and was very polite and had good customer service.
21 May 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Thank you for sharing your experience, Aleksandra 🙌✨. We’re pleased that Will was able to guide you through your upgrade 🎉. -Neha
Very helpful with my problem
13 May 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hey John, it’s fantastic to hear how we made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Very good upgrade
Will explained things very well at every stage. The offers were very good for upgrading.
6 May 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Really appreciate your feedback, Ffyona ✨. Wonderful to know Will provided clear explanations at every step and made your upgrade experience feel worthwhile. -Manavata
Really helpful and pleasant staff.
Really helpful and pleasant staff.
Good deal
21 April 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Yolanda, thanks for letting us know! We’re really pleased to hear you’re happy with both the service and the deal you received. Welcome to the family! -Shivam
Adam was extremely helpful with selling…
Adam was extremely helpful with selling and setting up my mother’s new phone. So helpful! Great service!
4 April 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Tanya, we’re delighted Adam’s guidance and care made setting up your mother’s phone easy. Thank you so much for the 5 ⭐ review! -Suhaas
Terrible Network Speed and Poor Customer Service
I am currently on a 2-year unlimited data contract with Three, living in Dundee, Scotland, and my experience has been extremely disappointing.
The main issue is the very poor network service and slow internet speeds. At times, the speed drops to around 1 Mbps or even lower. Simple tasks like sending a WhatsApp message can take 4–5 minutes, which is completely unacceptable for a modern mobile network.
I have raised this issue multiple times at the Overgate Dundee service centre, but my concerns have not been taken seriously. The staff only point out that my iPhone shows a 4G connection, without properly investigating the actual performance. I even showed them live speed test results demonstrating the slow speeds, but they dismissed it, saying that being inside a shopping centre could affect the signal.
However, the problem is not limited to indoor areas. Even in the city centre, I struggle to send basic messages, which clearly shows that the issue is with the network itself.
Despite making several complaints, no real action has been taken to resolve the problem. When I asked to cancel my contract due to the poor service, I was told that I would still have to pay the full cost of the 2-year contract, even though I am not receiving the service I am paying for.
Overall, this has been a very frustrating experience, and I would not recommend this network based on the poor service quality and lack of customer support.
19 March 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi Muhammad, we're sorry to hear this, and we understand how frustrating it can be when your connection isn't working as it should. You can check the coverage and network status in your area by entering your postcode here: https://bit.ly/2ThkuKd. This will show whether any local issues are affecting your service. If everything appears normal or the issue has been ongoing, our team can run full diagnostics and guide you through the best options for your account: https://bit.ly/3C43TKN. They're available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm. If you wish to log your complaint, please reach out to our team here: https://bit.ly/3uJlOrF and we'll be happy to support you. -Prabhjeet
Reply from Three UK - 3Store Dundee
What an amazing 5⭐ rating, Gary. Lovely to hear our team provided such helpful and friendly service. Have a fantastic one ahead! 🌸 -Ayesha
Ricky was very helpful at cleaning my…
Ricky was very helpful at cleaning my phone of viruses
30 March 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very helpful assistance from Will
Very helpful assistance from Will
Sorted our problem very quickly
24 March 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Val, we’re delighted Will’s attentive support resolved things swiftly. Your feedback means a lot to us. 😊 -Suhaas
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