Our experience was made great by the wonderful, helpful and most lovely Alaina. My elderly mother and I popped in to the Dumfries store 6/10/2025 to see if we could possibly get 3 internet. We were... See more
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Location
Switch locationUnit 18 The Loreburne Shopping Centre, DG1 2BD Dumfries, North, GB
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Alina, in-store assistant very helpful, clear information, transition to new phone very smooth. Assisted in setting up new phone
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Friendly, prompt, efficient service. And better price offered too. Problem sorted.
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Sales staff excellent kristen was brilliant, sorted everything out for me and so helpful and friendly. Will definitely recommend to my friends, Kirsten also sorted out my dad's new phone that he broug... See more
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Company details
About Three UK - 3Store Dumfries
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18 The Loreburne Shopping Centre, DG1 2BD, Dumfries, North, United Kingdom
- 01387270871
4.9
Excellent
71 reviews
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Kristen was wonderfull helped me so…
Kristen was wonderfull helped me so much.
14 July 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi Dave, we’re glad Kristen was able to help and made everything feel easy for you. - Three Social Media Team
Satisfied customer
Friendly, prompt, efficient service. And better price offered too. Problem sorted.
13 July 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thank you so much for your feedback, Hilda. We’re glad to hear the team helped resolve everything quickly and found a suitable offer for you. – Three Social Media Team
Dumfries 3
Had excellent customer service in Dumfries from Nick. Sorted our problem with phone quickly. Very friendly and chatty. Would recommend to anyone.
8 July 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi Andrew 😊
Thank you for the great feedback and the stars!
We’re happy Nick fixed your phone fast and kept things cheerful.
We truly appreciate you recommending us.
— Three Social Media Team
Second time in two years with Benjamin…
Second time in two years with Benjamin and again his patience and knowledge getting our upgrade Benjamin made it so easy to go through the process and explained it very well a true credit to your establishment.
3 July 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi Annette 😊
So heartwarming to hear how Benjamin supported you with such care.
We’re delighted he made the upgrade smooth and stress-free.
Your kind words truly mean a lot to us.
— Three Social Media Team
Nick helped me to get some apps put on…
Nick helped me to get some apps put on my phone
2 July 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi Kenneth, thank you for the 5⭐ review. We're thrilled to hear that Nick made your experience seamless.-Three Social Media Team
Excellent service from Kristen
19 June 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey Frances, that’s brilliant! Kristen really made your day, and we couldn’t be happier. Thank you for this amazing 5⭐ review! -Neha
Kristen and Nick were amazing
Kristen and Nick were amazing. They really helped us find the right deal. Which was an amazing deal by the way.
Same as the last time I upgraded and hopefully they still work here in 2 years so I can upgrade with them again.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi Robert, it is fantastic to hear that Kristen and Nick looked after you so well and secured another amazing deal for your upgrade. We love knowing you have such consistent support here, and they will certainly look forward to helping you out again when the time comes! -Kishan
Reply from Three UK - 3Store Dumfries
Thank you for your kind words, Caitlin! We’re happy our team provided such smooth and friendly support. ✨ -Veronica
Nick was a great help in getting my…
Nick was a great help in getting my data transfered to my new phone!
11 June 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi Moira, a wonderfully helpful data transfer was delivered by Nick to get everything seamlessly moved over to your new phone, and we hope you thoroughly enjoy your new device. -Kishan
Nick was fabulous and very helpful
10 June 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi William, thank you for your feedback. It’s great to know Nick made a strong impression and provided such a positive experience for you. -Suhaas
Excellent service and so very helpful…
Excellent service and so very helpful with all my problems.
28 May 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Shona, we’re delighted to know you had such excellent service today. So happy everything was sorted for you with care 💕😊 -Ayesha
Ongoing issue solved
Was struggling with an issue for months and been to a few stores. Nick handled it very well and his customer service was excellent.
27 May 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Callum, this is brilliant to hear. After months of frustration, we’re so glad Nick could finally get this sorted for you 💕✨ -Ayesha
Very friendly staff and so helpful and…
Very friendly staff and so helpful and knowledgeable. Thanks Nick and Kitsten
11 May 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thank you, Tara! We’re so pleased Nick and Kitsten made your visit easy and informative. Your kind words mean a lot. -Suhaas
Everything explained openly and…
Everything explained openly and knowledgeable by Kirsten
9 May 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thank you so much for sharing this lovely feedback, George! We're delighted to hear that you had such a positive experience with Kirsten. -Afaq
Awesome service
9 May 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
That’s wonderful to hear, Scott. We’re so glad our team took great care of you. Wishing you many more smooth experiences ahead! 🥰 -Ayesha
The staff are very very helpful and…
The staff are very very helpful and friendly and most importantly, they are very knowledgeable and sort out the problems
6 May 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Really appreciate you sharing this 🌟. It’s great to hear the team offered such warm support and handled everything with confidence and care. -Manavata
I cannot speak highly enough of my…
I cannot speak highly enough of my experience at the Dumfries Three where Benjamin and his colleagues gave me exceptional service and helped me sort out my problem, going beyond the call of duty! Thank you Dumfries!
5 May 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi Morelle, we’re so happy to hear about the exceptional service you received at our Dumfries store! It’s wonderful that Benjamin and the team could go above and beyond to get everything sorted for you. We truly appreciate the 5 ⭐ support! -Kishan
Excellent service from Kristen
Excellent service from Kristen who resolved my issue with no fuss. The team at 3 Dumfries are fantastic. Well done as usual to Karen and the staff
28 April 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey there, it’s fantastic to hear how Kristen and Karen made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Kristen was great
Kristen was great - very pleased with everything - give her a bonus!!!
28 April 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey Jo, we’re thrilled that Kristen made your experience so positive. Thank you for sharing your lovely feedback 😊 -Maryalex
Reply from Three UK - 3Store Dumfries
Hey Stephen, it’s fantastic to hear how our team made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
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