Zak did very well helping me and my mother to sort a new contract. His customer service was outstanding.
Company replied
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See what reviewers are saying
I have purchased a tablet and I was served by Hana lovely girl and delitful staff she gave me a good deal and helped me set up my tablet abd helped me get my login and apps back on track I was so plea... See more
Company replied
Baldeep helped me transfer my number over from O2 and got me all setup in less than 10 minutes — after what had been a miserable experience being messed around by O2 all day, Baldeep fixed everything... See more
Company replied
I went into the Three shop by Sloane square, to seek help with my 5G business broadband unit. I was greeted by Zacharia, who had a look at my unit, and then tested it - he agreed that it was not fun... See more
Company replied
Company details
About Three UK - 3Store Chelsea HS
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
80 Kings Road, Chelsea, SW3 4TZ, London, London, United Kingdom
- 02075811753
4.9
Excellent
139 reviews
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Zak did very well helping me and my…
Zak did very well helping me and my mother to sort a new contract. His customer service was outstanding.
19 October 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hey Stef, you've just made our day. What a fantastic shout-out for Zak. We're delighted his outstanding customer service helped you and your mother find the right new contract, and that his support made such a positive impression. Thanks for sharing your kind feedback.
Three Social Media Team
Reply from Three UK - 3Store Chelsea HS
Thank you, Faisal! We're glad that Mahfuz made your experience excellent. We truly appreciate your support. 😊 - Three Social Media Team
I was very impressed by the service…
I was very impressed by the service provided by Hana. She was friendly, knowledgeable and quick.
9 September 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hey James, this is wonderful to read! We’re delighted that Hana made your experience such a positive one. Thanks for the brilliant 5⭐ review
I have purchased a tablet and I was…
I have purchased a tablet and I was served by Hana lovely girl and delitful staff she gave me a good deal and helped me set up my tablet abd helped me get my login and apps back on track I was so pleased with her service! Brilliant service!
8 September 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi Neil, thanks for taking the time to leave a review. It's great to hear Hana made your new tablet experience smooth and straightforward, making sure everything was ready for you to enjoy from the start.— Three Social Media Team
Hana was very professional and helped…
Hana was very professional and helped me make the best choice for my circumstances!
3 September 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Thank you, Michael. It's wonderful to know Hana made such a great impression. We're always happy to assist whenever you need guidance. - Three Social Media Team
Hana has been tremendous and lovely
Hana has been tremendous and lovely, super easy to work with and helped me set up phone and wifi with no hassle. Lovely experience
24 August 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hey Marko, we’re really pleased to hear that Hana made everything straightforward for you and ensured both your phone and WiFi were set up smoothly. Thank you for the feedback 😊
-Three Social Media team.
Zakaria is amazingly helpful
Zakaria is amazingly helpful. Top class service
20 August 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi Atiwat, it's fantastic to hear Zakaria gave you the support you need :) Thanks for an awesome review.
Zak was helpful and deserves 10 star
Zak was helpful and deserves 10 star
18 August 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi Dhan, thank you for sharing your experience with us. We’re so pleased to hear that Zak delivered top tier assistance throughout.
– Three Social Media Team
Reply from Three UK - 3Store Chelsea HS
Hi Manoug, we appreciate your feedback. It’s great to hear Zak offered helpful advice and made sure you had the information you needed.
– Three Social Media Team
Went into store to find out my billing…
Went into store to find out my billing and was helped by Ayan who explained everything. She also talked me through upgrade options and I went for a new phone. So easy to talk to and even offered to set it up for me. Excellent service
18 August 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hey Ibrahim, it’s great to hear Ayan was able to guide you through your billing and help with your upgrade options. We’re really glad the process felt straightforward and supportive for you. Thanks for sharing your experience. 😊
-Three Social Media Team.
Mahfuz gave very clear and helpful…
Mahfuz gave very clear and helpful explanation regarding 4G plans and broadband options.
10 August 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Thank you for your kind words, Emma! We’re delighted to hear Mahfuz made everything easy to understand while discussing your 4G and broadband choices. – Three Social Media Team
Reply from Three UK - 3Store Chelsea HS
Hi Edward, we’re glad Zak and Hadil helped make your experience feel easy. Thank you so much for the 5 ⭐ review! – Three Social Media Team
Baldeep was very helpful
Baldeep was very helpful. Despite technical issues and address issues she solved all these issues and remained patient throughout.
8 August 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Yay, Anon! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Baldeep is truly awesome for making it happen! 😎 — Three Social Media Team
Hana was really brilliant at helping me…
Hana was really brilliant at helping me out
6 August 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Lovely, Sam! We absolutely love hearing this. We’re so glad Hana was brilliant at helping you out, and we can’t wait to welcome you back soon! 😉 — Three Social Media Team
I got my esim from Three and it was a…
I got my esim from Three and it was a very easy and quick setup, Hana was great at recommending and setting up my plan for me!
4 August 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi Sofia, thank you for sharing your wonderful review. We’re delighted to hear that Hana provided clear guidance while helping you choose the right plan, and that your eSIM was activated quickly and your digital setup went smoothly.
– Three Social Media Team
Hanah was super helpful and…
Hanah was super helpful and knowledgable. Pleasure to deal with here. Top notch store and service
4 August 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
That's fantastic, Milan. We're glad to hear that Hanah provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 🥰 - Three Social Media Team
Baldeep was exceptional!Such a great…
Baldeep was exceptional!Such a great costumer service experience. She should be the manager!!1
18 July 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
That’s brilliant, Joana! We’re really happy to hear that Baldeep gave you all the support you needed. We truly appreciate your feedback! 😊 – Three Social Media Team
Reply from Three UK - 3Store Chelsea HS
Hey Michelle, it’s great to hear Zakaria was able to support you so well. We really appreciate you taking the time to leave a review 🙌
-Three Social Media Team.
HANA IS FATASTIC HELPFULL PROFESIONAL…
HANA IS FATASTIC HELPFULL PROFESIONAL CUSTOMER SERVICE .
REALLY APPRECIATE HER SERVICE . HANA KERP IT UP U R ASTAR
13 July 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi Abeer, thank you for sharing the lovely feedback. We’re delighted to hear that Hana delivered expert assistance and created a seamless experience for you.
– Three Social Media Team
Hana did a good and fast job
Hana did a good and fast job, top sales ethic
13 July 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
That's fantastic, Fred. We're glad to hear that Hana provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😇 - Three Social Media Team
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