Three UK - 3Store Carmarthen Reviews 

57
TrustScore 5 out of 5

4.8

23 Red Street, SA31 1QL Camarthen, South, GB


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Rated 5 out of 5 stars

I just wanted to say how pleased I was with the service I received from Lewis in Carmarthen and his colleague, Cade. Lewis made sure I was happy with my purchase, he was really lovely to chat t... See more

Company replied

Rated 5 out of 5 stars

Cade was a true gent, very professional and exceptional in sorting out my phone. I rely heavily on it for work and I can now finally get back on the job, he even sorted out my satnav and gave me a wif... See more

Company replied

Rated 5 out of 5 stars

Had a fantastic experience in our local 3 shop. Cade was very patient and talked us through every step of the way. Also he stayed an hour later to make sure we were happy with our new purchases and an... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service from Joseph. He went above and beyond what was required of him and not only did he sort out the issue, he also walked through the problem in Welsh! Fantastic! I thoroughly re... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Carmarthen

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 23 Red Street, SA31 1QL, Camarthen, South, United Kingdom

  • 01267233308

4.8

Excellent

TrustScore 5 out of 5

57 reviews

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4.8

All reviews

(57)

29,154 reviews in the last 12 months

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Rated 5 out of 5 stars

I just wanted to say how pleased I was…

I just wanted to say how pleased I was with the service I received from Lewis in Carmarthen and his colleague, Cade.

Lewis made sure I was happy with my purchase, he was really lovely to chat to, made us laugh, feel comfortable and made sure I was getting the best deal possible. He even stayed behind after his shift had finished to make sure everything was sorted. There was no pressure, no rushing. That level of customer service really deserves recognition because it's rare to come across someone so friendly and genuinely helpful.

A huge thank you to Lewis and Cade, I wouldn't hesitate to recommend three in carmarthen x
Brilliant management Lewis-brilliant!

2 July 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

Hi Tina, what a wonderful compliment to read about your recent visit to our Carmarthen store! We are absolutely thrilled to hear that Lewis and Cade looked after you so brilliantly, making sure you felt completely comfortable and walked out with the perfect package. Staying late to ensure everything was sorted really shows their dedication to helping out. Thank you so much for taking the time to share your lovely experience with us.— Three Social Media Team

Rated 5 out of 5 stars

Dan was very explicit with his…

Dan was very explicit with his explanations. It was an amazing experience

6 July 2026
Unprompted review
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Reply from Three UK - 3Store Carmarthen

Hello Adeoluwa, we are happy to hear that your visit went well and that Dan gave you clear, easy-to-understand support. — Three Social Media Team

Rated 5 out of 5 stars

Really lovely staff it was really fun…

Really lovely staff it was really fun chatting with them and then helped us figure out the best deal for us vs other competitors thanks lewis !

13 June 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

Thanks so much, Steph! 🎉
Really lovely to hear the team made it fun and that Lewis helped you pick the perfect deal. We appreciate you taking the time to share this! 💛 -Ayesha

Rated 5 out of 5 stars

Had a fantastic experience in our local…

Had a fantastic experience in our local 3 shop. Cade was very patient and talked us through every step of the way. Also he stayed an hour later to make sure we were happy with our new purchases and answered all our questions to satisfaction.

12 June 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

Hi Jon. Thank you for sharing your experience. We are glad to hear that Cade at your local branch went the extra mile by staying late to ensure you were completely satisfied with your new purchases and that all your questions were answered. -Shivam

Rated 5 out of 5 stars

Cade was a true gent

Cade was a true gent, very professional and exceptional in sorting out my phone. I rely heavily on it for work and I can now finally get back on the job, he even sorted out my satnav and gave me a wifi package to get me back up and running! I couldnt recommend the carmarthen branch and Cade enough. Would give more stars if I could

12 June 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

Hello Tony, we’re happy to hear that you had a great experience with us. It’s great to know you’d recommend us, and we wish you a fantastic day. 😊 -Neha

Rated 5 out of 5 stars

We had a perfect visit to the…

We had a perfect visit to the Carmarthen store today. We were looked after by India to start and handed over to Daniel. Both members of staff were welcoming, friendly and very knowledgeable. Daniel took me through the options in a very easy to understand with out any pressure to make a decision. I was very happy with our visit today. Thank you

6 June 2026
Unprompted review
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Reply from Three UK - 3Store Carmarthen

Thank you for the great feedback, Victoria! We’re delighted to hear that India and Daniel made your visit such a positive experience. We’re so glad you left happy. 🌟 -Veronica

Rated 5 out of 5 stars

Cade was brilliant

Cade was absolutely brilliant sorting out the issues with my phone. He is pleasant, polite and professional
Excellent service

5 June 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

Thank you so much! 🎉 We’re delighted Cade could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish

Rated 5 out of 5 stars

Great help from Cade

Great help from Cade, much appreciated!

5 June 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

Thanks a ton, Sal! 🎉 We’re so glad everything went perfectly with Cade, and we can’t wait to welcome you back again! 🥰 -Kashish

Rated 5 out of 5 stars

Excellent service provided by Dan

Excellent service provided by Dan

2 June 2026
Unprompted review
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Reply from Three UK - 3Store Carmarthen

Hey John! 🌷We’re thrilled to know Dan made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — VodafoneThree Social Media Team

Rated 5 out of 5 stars

Joe was fantastic

Joe was fantastic! Very friendly, kind and full of sim product knowledge. Would definitely recommend asking for him!

27 May 2026
Unprompted review
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Reply from Three UK - 3Store Carmarthen

Suzanne, what a beautiful bit of feedback. Joe will be so happy to know his friendliness and expertise made your experience such a positive one 💕😊 -Ayesha

Rated 5 out of 5 stars

Dedicated service!

Joseph and India wrestled system problems and delivered in the end despite them.

22 May 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

Thanks for the great feedback, Dave. We're really pleased to hear Joseph and India was able to step in and get things sorted for you. We truly appreciate your support. 😊 -Prabhjeet

Rated 5 out of 5 stars

Daniel was so lovely and friendly…

Daniel was so lovely and friendly helping me to get exactly what i wanted for a phone!

20 May 2026
Unprompted review
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Reply from Three UK - 3Store Carmarthen

Great to hear, Phoebe, Daniel made the experience so smooth and welcoming while helping you find exactly the right phone—brilliant service all around! -Shivam

Rated 5 out of 5 stars

Amazing customer service from Joseph

Amazing customer service from Joseph. He went above and beyond what was required of him and not only did he sort out the issue, he also walked through the problem in Welsh! Fantastic! I thoroughly recommend you go to this store if you have any issue - I would travel far and wide to this Three store in future. Diolch yn fawr.

19 May 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

Hi Roveglia, it’s brilliant to hear Joseph could guide you through everything in Welsh and make the process smooth. He’s glad it all worked out for you and appreciates your recommendation. -Kishan

Rated 5 out of 5 stars

Dan’s service was fantastic

Dan’s service was fantastic

16 May 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

Thanks for this lovely 5⭐ review! A huge shoutout to Dan for being so helpful. Hope you have a wonderful day. -Ayesha

Rated 5 out of 5 stars

Cade was brilliant and helped me with…

Cade was brilliant and helped me with my new phone and explained everything well

15 May 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

Boom 💥 Keith, we're thrilled that Cade showed such stellar expertise and made sure your brand new device was set up with absolute clarity. -Arvind

Rated 5 out of 5 stars

Thank you Joseph,and cade

Thank you Joseph,and cade. was really great experience with three today,
Joseph was really helpful, patient done his work greatly.
Was quite complicated task sorting 5 sims out to transfer from personal to business.
But he was great sorting it out.
Many thanks Joseph.
Was really professional 👏

1 May 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

That's brilliant, Fatma! We're super happy to hear that Joseph and Cade gave you all the support you needed. Thank you so much for 5 ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day :) -Kashish

Rated 5 out of 5 stars

Great Service from Cade

Great Service from Cade, talked me through all the plans, prices and the contract clearly. Very knowledgeable about the network and checked coverage in my area before proceeding. Helpful and Friendly Service.

30 April 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

Hello Jason, thank you for sharing your experience with Cade. It’s great to know the support you received was clear and thorough, and that everything was checked before moving forward. -Shivam

Rated 5 out of 5 stars

Dan R was extremely helpful

Dan R was extremely helpful, understood what we wanted and found us better deals than we had found on the website. Highly recommended.

18 April 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

That’s impressive, Paul 🎯 We’re thrilled that Dan R offered such stellar expertise and secured better options for you than you'd spotted online. Feedback like yours truly keeps us energized ❤️ -Arvind

Rated 5 out of 5 stars

A huge thank you to Cade at the Three…

A huge thank you to Cade at the Three store in Carmarthen who has yet again gone above and beyond to help me. I had a complex and difficult issue related to me account which has taken a month to rectify. However on the three different times I have needed to visit the store he has dealt demonstrated empathy and the upmost professionalism. Thank you Cade for really exceptional cystomer service.

15 April 2026
Unprompted review
Three UK - 3Store Carmarthen logo

Reply from Three UK - 3Store Carmarthen

We appreciate your feedback, Sara. Cade’s dedication and care mean a lot to us, and we’re happy he could guide you through a complex situation. ☺️ -Ayesha

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