Cade was very helpful and knowledgeable. He showed great patience with the technophobe that is me! I was very impressed with the service and will certainly return when I am looking to update my hardw... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just wanted to say how pleased I was with the service I received from Lewis in Carmarthen and his colleague, Cade. Lewis made sure I was happy with my purchase, he was really lovely to chat t... See more
Company replied
I visited the Carmarthen store on the 18th July, the store assistants Cade was very friendly and helpful, he explained everything I needed to know in a easy way so I could understand. I have been... See more
Company replied
Cade was a true gent, very professional and exceptional in sorting out my phone. I rely heavily on it for work and I can now finally get back on the job, he even sorted out my satnav and gave me a wif... See more
Company replied
Company details
About Three UK - 3Store Carmarthen
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 Red Street, SA31 1QL, Camarthen, South, United Kingdom
- 01267233308
4.8
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Cade was very helpful and knowledgeable. He showed great patience with the technophobe that is me! I was very impressed with the service and will certainly return when I am looking to update my hardware.
25 August 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hey Kevin, thank you for taking the time to share your experience. We're thrilled to hear that Cade made the process easy and enjoyable, taking the time to guide you every step of the way.-Three Social Media Team
Cade was veru helpful
Cade was veru helpful, excellent service from him
24 August 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hi Wyndham, thank you for your lovely feedback. We're really pleased to hear Cade made such a positive difference to your experience.
- Three Social Media Team
Reply from Three UK - 3Store Carmarthen
Hey Sandra, that’s amazing! 🎉 We’re so glad you had an exceptional service experience. Thanks for taking the time to leave this review.
– Three Social Media Team
Lewis and dan were very helpful gave me…
Lewis and dan were very helpful gave me a great deal and helped me set up my phone after
21 August 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hi Richard, thank you for your review. It's wonderful to know Lewis and Dan made the process smooth and ensured your phone was ready to use before you left.
- Three Social Media Team
Very pleased with the service provided…
Very pleased with the service provided by Daniel.
22 August 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hey Salam! Thank you so much for ⭐⭐⭐⭐⭐ review about Daniel! Hope you have a wonderful day 🙂 — Three Social Media Team
Amazing experience at the Three store…
Amazing experience at the Three store in Carmarthen!
Lewis went the extra mile in helping me choose a product, he was helpful and very knowledgeable. Phenomenal customer service would highly recommend this store:)
11 August 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Emmy, we’re so pleased to hear Lewis supported you with such knowledge and care. It’s great to know your experience at our Carmarthen store was so positive.
— Three Social Media Team
Very please with my experience in the…
Very please with my experience in the three shop today. Cade was very kind and helpful in changing my contract. Thanks !
1 August 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hi Nicole, thanks for the brilliant review. We’re happy to hear that Cade at our Three store delivered top tier assistance in updating your contract.
– Three Social Media Team
Cade the assistant very helpful and I…
Cade the assistant very helpful and I found him understanding what my needs were he was very helpful to explain what I did not understand excellent service Thankyou
31 July 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hey Nano! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Cade is truly awesome! 😎 — Three Social Media Team
Cade was very patient and gave…
Cade was very patient and gave brilliant service I highly recommend him, thank you very much
27 July 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hey Alun. Boom! 💥 Cade totally nailed it today, and we’re glad you’re all sorted! 🙌✨ — Three Social Media Team
Exceptional service
The service from Cade was exceptional. Helpful, friendly, knowledgeable, and explained everything thoroughly and most of all not in a patronising way.
25 July 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hi there 🎯 We’re overjoyed Cade’s expert guidance and considerate approach made everything easy to understand while creating such a positive experience 🌼
- Three Social Media Team
I visited the Carmarthen
I visited the Carmarthen store on the 18th July, the store assistants Cade was very friendly and helpful, he explained everything I needed to know in a easy way so I could understand.
I have been with 3 for quite a few years and I have found all members off staff are very friendly and helpful.
18 July 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hi Cheryl, it's great to hear Cade made everything clear and easy during your visit, and we appreciate you sharing your experience – Three Social Media Team
Was served today by a lovely gentleman…
Was served today by a lovely gentleman called Dan, was extremely helpful and explained things in a way that i explained. Would 100% recommend.
16 July 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hey Chloe, thank you for the review. We're overjoyed that Dan made your experience outstanding. It’s great to know you’d recommend us, and we hope you have a fantastic day 😊 – Three Social Media Team
Cade did everything I asked and more I…
Cade did everything I asked and more I am really grateful, lovely and helpful service from the Carmarthen branch as always thank you
16 July 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Thank you so much, Christine! 🎉 We’re delighted Cade could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ — Three Social Media Team
I just wanted to say how pleased I was…
I just wanted to say how pleased I was with the service I received from Lewis in Carmarthen and his colleague, Cade.
Lewis made sure I was happy with my purchase, he was really lovely to chat to, made us laugh, feel comfortable and made sure I was getting the best deal possible. He even stayed behind after his shift had finished to make sure everything was sorted. There was no pressure, no rushing. That level of customer service really deserves recognition because it's rare to come across someone so friendly and genuinely helpful.
A huge thank you to Lewis and Cade, I wouldn't hesitate to recommend three in carmarthen x
Brilliant management Lewis-brilliant!
2 July 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hi Tina, what a wonderful compliment to read about your recent visit to our Carmarthen store! We are absolutely thrilled to hear that Lewis and Cade looked after you so brilliantly, making sure you felt completely comfortable and walked out with the perfect package. Staying late to ensure everything was sorted really shows their dedication to helping out. Thank you so much for taking the time to share your lovely experience with us.— Three Social Media Team
Dan was very explicit with his…
Dan was very explicit with his explanations. It was an amazing experience
6 July 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hello Adeoluwa, we are happy to hear that your visit went well and that Dan gave you clear, easy-to-understand support. — Three Social Media Team
Really lovely staff it was really fun…
Really lovely staff it was really fun chatting with them and then helped us figure out the best deal for us vs other competitors thanks lewis !
13 June 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Thanks so much, Steph! 🎉
Really lovely to hear the team made it fun and that Lewis helped you pick the perfect deal. We appreciate you taking the time to share this! 💛 -Ayesha
Had a fantastic experience in our local…
Had a fantastic experience in our local 3 shop. Cade was very patient and talked us through every step of the way. Also he stayed an hour later to make sure we were happy with our new purchases and answered all our questions to satisfaction.
12 June 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hi Jon. Thank you for sharing your experience. We are glad to hear that Cade at your local branch went the extra mile by staying late to ensure you were completely satisfied with your new purchases and that all your questions were answered. -Shivam
Cade was a true gent
Cade was a true gent, very professional and exceptional in sorting out my phone. I rely heavily on it for work and I can now finally get back on the job, he even sorted out my satnav and gave me a wifi package to get me back up and running! I couldnt recommend the carmarthen branch and Cade enough. Would give more stars if I could
12 June 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Hello Tony, we’re happy to hear that you had a great experience with us. It’s great to know you’d recommend us, and we wish you a fantastic day. 😊 -Neha
We had a perfect visit to the…
We had a perfect visit to the Carmarthen store today. We were looked after by India to start and handed over to Daniel. Both members of staff were welcoming, friendly and very knowledgeable. Daniel took me through the options in a very easy to understand with out any pressure to make a decision. I was very happy with our visit today. Thank you
6 June 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Thank you for the great feedback, Victoria! We’re delighted to hear that India and Daniel made your visit such a positive experience. We’re so glad you left happy. 🌟 -Veronica
Cade was brilliant
Cade was absolutely brilliant sorting out the issues with my phone. He is pleasant, polite and professional
Excellent service
5 June 2026
Unprompted review
Reply from Three UK - 3Store Carmarthen
Thank you so much! 🎉 We’re delighted Cade could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.