Rahat was fantastic in helping us understand the various packages, and was also very helpful in providing clarity to our various queries. She was kind, warm and made the whole experience feel like as... See more
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I was served by Stacy, and I must say she was extremely efficient, helpful, and had excellent people skills. She arranged my new contract within just 10 minutes, which was a much better experience th... See more
Company replied
Rahat at the Cambridge branch was incredibly helpful in advising how to diagnose the issue with my child's phone today. They then helped pick the most appropriate contract and were incredibly patient... See more
Company replied
Rahat found is a fabulous contract deal, meeting all of our needs. She helped us with a phone problem too. She couldn't have been nicer and was very professional too.
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Company details
About Three UK - 3Store Cambridge (Grd Arcade)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
16 Grand Arcade, CB2 3BJ, Cambridge, Midlands, United Kingdom
- 01223305681
4.9
Excellent
179 reviews
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Aamir was a great help with sorting out…
Aamir was a great help with sorting out my contracts
10 April 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Janice, we’re glad to hear Aamir was able to give you such helpful support with your contracts. It’s great to know the experience was made easier for you. 🥰 -Prabhjeet
Excellent service
Excellent service. Very professional and very helpful. Name of advisor Shihab
2 April 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
David, what a lovely 5⭐ rating! We’re really glad to hear that Shihab gave you such great support. We want every customer to feel this happy with our service. -Ayesha
We have been that store and violet was…
We have been that store and violet was great they were really helpful and solve our problem really quick thank you again
1 April 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks so much, Daniel! We’re thrilled to hear how brilliantly Violet looked after you. Her quick thinking and dedication to getting everything sorted clearly made a big difference. It’s fantastic to know the team left such a strong impression. We really appreciate you sharing this. -Manavata
Shihab was very helpful and…
Shihab was very helpful and professional
Great customer service and friendly. He helped me transfer my data and go through the new phone features.
1 April 2026
Unprompted review
Really helpful and nice to explained…
Really helpful and nice to explained everything Stacy
1 April 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Kieran, that’s marvelous! A big shoutout to Stacy for providing such amazing support. Thank you for taking the time to leave us a review! -Neha
Michael is the best
Michael is the best. Very helpful and knowledgeable. Great experience
30 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Danuta, we’re delighted Michael’s care and professionalism made everything feel effortless. Thank you for sharing your experience, and wishing you a wonderful day. -Suhaas
Fantastic service from Michal!
30 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Tao, we’re thrilled that Michal delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
GUI at the Cambridge store was very…
GUI at the Cambridge store was very helpful
28 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thank you, Tom. It’s great to hear that your visit to the Cambridge branch left such a strong impression. We’re delighted to know the support you received made things clear and straightforward. -Manavata
Helpful Michai
Michai was very helpful and explained everything to me in a very patient and friendly way. I would absolutely recommend him to all. This world definitely needs more Michai's.
27 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Yay, Jane 🎉 Your kind words and 5⭐ review mean a lot to us. We’re delighted to hear that Michai made you feel comfortable and well supported with a patient, friendly approach. Your recommendation is our greatest compliment ❤️ -Arvind
Hao is very professional and very welcome
26 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Creating smiles and delight is what we’re proud to bring to our customers every day, Mildred. Hao made it happen beautifully. Enjoy the rest of your day! -Ashifa
Really helpful in store setting up a new iphone.
I have had a new iphone for about a month now but have had trouble getting everything transferred to my new one. Violet helped me in store move everything over to my new phone which saved me a lot of trouble and stress!!
24 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for taking the time to leave this lovely review, Charles! We’re so glad Violet could help you get everything set up on your new device without the hassle. 🙌 -Veronica
Thank you Stacey and Jake I’m really…
Thank you Stacey and Jake I’m really happy with your service sheldon
22 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Lovely! We absolutely love hearing this. We’re so glad you received the best support from Stacey and Jake, and we can’t wait to welcome you back soon, Sheldon! 😉 -Kashish
Michal was brilliant
Michal was brilliant. Spent lots of time sorting my phone, updating and explaining everything carefully and clearly.
17 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Chris, we're thrilled to hear this! 💙 Michal made everything smooth and hassle‑free with your phone. Thanks for sharing your experience! -Neha
Friendly
Friendly, knowledgeable and amazing!! Sorted my phone and answered all my questions!
17 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
✨ Thanks so much for sharing this lovely feedback! We’re really glad our team could get everything sorted and answer your questions. 😊 It’s great to know you had such a positive experience with us. 🙌📱🌟 -Shivam
My phone was broken
My phone was broken. Hao was very efficient and professional. She sorted the new phone and make sure it all works well.
11 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hello Vince, we’re delighted to know Hao made the process smooth and ensured everything was set up perfectly on your new device. Your appreciation means a lot 🥰 -Neha
Hao helped me getting anew phone with…
Hao helped me getting anew phone with the best deal and service. Thank you very much
10 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Jillian, thanks for sharing. Great to hear Hao helped you pick a new phone, found the right deal, and looked after you well. -Kishan
Stacy was very helpful taking me…
Stacy was very helpful taking me through the various phone options and plans until we found one which suited, very happy with the service.
7 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
James, your words made our day! Stacy went above and beyond to make things simple and ensure you walked away with the best choice. Here’s to creating more moments together! -Ashifa
Mr michal is so kind and more helpful
4 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Yay, Vivekanandan! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Michal is truly awesome! 😎 -Kashish
Had a pleasant surprise as the staff…
Had a pleasant surprise as the staff who served me was excellent.
Michal was very helpful, great communication skills and was excellent at his job.
He knew how to approach his client. Technology is not my cup of tea,
However Michal made it look easy.
Thankyou for being an outstanding member of staff. Please continue to be who you are.
3 March 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Dr Aully, that's brilliant. We're thrilled that Michal could talk you through the techy business, and make you feel assured and comfortable with the answers to your queries. Thanks for taking the time to write this review. Have a great day :) -Scott
Hao was incredibly patient and helpful
Hao was incredibly patient and helpful. I cannot thank her enough for helping me understand and sort out my accounts.
I will always recommend Three and especially Hao.
26 February 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Absolutely fabulous, Patricia! We’re glad Hao was such a great support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
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