I went into the three store in bury and saw an absalutely beautiful lady called shannon she made the whole experience easy and straight forward and explained everything i needed to know Will definan... See more
Company replied
Location
Switch location10 Union Arcade, Millgate Shopping Centre, BL9 0QF Bury, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Farjana was so helpful and friendly at the Bury office today. Going though all are the options and prices. Finishing with transfering all data as well
Company replied
Farjana- very good with old people, very patient,because it is essential. Farjana was very thorough. Im stuck for words
Company replied
I rarely feel the need to write to either criticise, complain or compliment. However, on this occasion I believe the assistance I received from Chris, the store manager of your Bury store, on two... See more
Company replied
Company details
About Three UK - 3Store Bury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
10 Union Arcade, Millgate Shopping Centre, BL9 0QF, Bury, North, United Kingdom
- 1617634781
4.8
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
found the young lady farjana very…
found the young lady farjana very helpful and informative. incredibly happy with the experience
8 July 2026
Unprompted review
Reply from Three UK - 3Store Bury
Amazing, Helen! We're delighted to hear Farjana made everything seamless and efficient for you. Thank you for the amazing 5 ⭐ review! - Three Social Media Team
Farjana- very good with old people
Farjana- very good with old people, very patient,because it is essential. Farjana was very thorough. Im stuck for words
6 July 2026
Unprompted review
Reply from Three UK - 3Store Bury
This made our day ✨ Joan. We’re delighted Farjana’s thoughtful care and expert support earned such wonderful praise 🌸
- Three Social Media Team
Reply from Three UK - 3Store Bury
That’s brilliant, Lee 🌟 We’re glad your experience left such a positive impression 😊
- Three Social Media Team
Ver good costumer Service gave me…
Ver good costumer Service gave me better options then I thought
3 July 2026
Unprompted review
Reply from Three UK - 3Store Bury
Thanks for sharing this, Emily. It’s great to hear you received such helpful support and were offered options that worked even better for you.
— Three Social Media Team
Elvin
Elvin:
Absolutely amazing customer service and quality service by Elvin. And I thank him from the bottom of my heart.
1 July 2026
Unprompted review
Reply from Three UK - 3Store Bury
Hello Alan. We are incredibly pleased to read about the outstanding support provided by Elvin, and your appreciation means a lot to our team. — Three Social Media Team
Farjana was so helpful and friendly at…
Farjana was so helpful and friendly at the Bury office today. Going though all are the options and prices. Finishing with transfering all data as well
30 June 2026
Unprompted review
Reply from Three UK - 3Store Bury
Hi Rose. We appreciate you sharing this insight into your visit today. It is brilliant to know that Farjana took great care of you and made sure everything was set up perfectly. Our team at the Bury branch will be delighted to receive your praise, and we will make sure she gets celebrated for her care. Thank you for your review.— Three Social Media Team
Nic was very nice and made me feel…
Nic was very nice and made me feel comfortable in store. She found me the best deal for my sim only plan.
17 June 2026
Unprompted review
Reply from Three UK - 3Store Bury
Great to hear, Amanda! 🌟
Nic being kind, welcoming and getting you the right deal is exactly what we love to see. Thanks for sharing your experience ⭐ -Ayesha
Happy -faz
Was satisfied got all the information and assistance I needed.
11 June 2026
Unprompted review
Reply from Three UK - 3Store Bury
Hi Ade 😊
Happy to hear you got the assistance you needed and felt well supported by Faz.
Thanks for letting us know, it means a lot. -Ayesha
Shannon was very helpful and listened…
Shannon was very helpful and listened to my concerns and was able to sort it out without hassles…. Saved me £15….👍🏾👍🏾
6 June 2026
Unprompted review
Reply from Three UK - 3Store Bury
Thank you for your wonderful feedback! We’re so glad Shannon provided such outstanding support. 🌟 -Veronica
I went into the three store in bury and…
I went into the three store in bury and saw an absalutely beautiful lady called shannon she made the whole experience easy and straight forward and explained everything i needed to know
Will definantly come to see her in bolton
6 June 2026
Unprompted review
Reply from Three UK - 3Store Bury
Hi there 💥 Shannon delivered such clear and attentive support in Bury, guiding everything with ease and leaving a lasting impression that brings you back again 💫 -Arvind
brilliant staff especially Nic And…
brilliant staff especially Nic And Chris above and beyond everything explained perfectly
5 June 2026
Unprompted review
Reply from Three UK - 3Store Bury
Hey there, it’s fantastic to hear that Nic And Chris made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
I rarely feel the need to write
I rarely feel the need to write to either criticise, complain or compliment. However, on this occasion I believe the assistance I received from Chris, the store manager of your Bury store, on two separate occasions was exceptional and far beyond what one would normally expect.
After losing my phone, Chris kindly transferred my number and data to and older handset for me on Monday 18th May. I later purchased a second-hand IPhone and once again, on Friday 22nd May. Chris spent considerable time transferring all of my data and ensuring that all of my emails were fully set up and functioning.
Chris has an excellent, friendly manner. He clearly knows his job extremely well and carries out his duty with professionalism and care. He is a credit to your company, and I trust this compliment will be brought to his attention and recorded in his personal service file.
1 June 2026
Unprompted review
Reply from Three UK - 3Store Bury
Hi Tricia,
We truly appreciate you taking the time to highlight the exceptional support you received from Chris. It’s clear he went above and beyond to help you get everything back up and running. We’ll ensure your feedback is shared with him and added to his service record. -Ayesha
Great service from knowledgeable and…
Great service from knowledgeable and friendly staff.
29 May 2026
Unprompted review
Reply from Three UK - 3Store Bury
Hi there. Thank you so much for taking the time to share this, as it is fantastic to hear that our team provided such helpful and welcoming support. We look forward to looking after you again in the future. -Shivam
Nic was 1st class
Nic was 1st class , very patient and very easy too talk too .
16 May 2026
Unprompted review
Reply from Three UK - 3Store Bury
Lovely to read this, Kevin. Nic’s calm manner and supportive guidance made your visit smooth, and we’re glad it left such a positive impression. -Manavata
Reply from Three UK - 3Store Bury
That’s brilliant, Gibson 😊 Glad Faz looked after you with such spot‑on guidance and a welcoming approach at the Bury branch. Thanks for sharing this feedback. ❤️ -Veronica
Farjana, the Legend.
Farjana is a really knowledgeable and lovely young lady, who went above and beyond to help me with a multitude of queries. A credit to the team! A++
15 May 2026
Unprompted review
Reply from Three UK - 3Store Bury
Hi there, it’s wonderful to hear how much support you received from Farjana. She’ll be so pleased to know her knowledge and care made such a difference and helped with everything you needed. -Shivam
Reply from Three UK - 3Store Bury
Hey, Farida! We're so pleased to hear our team's friendliness and know how made your enquiry feel straightforward. Thank you for this lovely 5 ⭐ review! -Prabhjeet
Faz - Good
Good i like everyone Good they are help everyone is very good 👍
15 May 2026
Unprompted review
Reply from Three UK - 3Store Bury
Hi Khalida, we’re pleased Faz and the team could assist and that you had such a positive experience with everyone! -Kishan
Nic was very helpful and was lovely!
Nic was very helpful and was lovely!
3 May 2026
Unprompted review
Reply from Three UK - 3Store Bury
That’s what great service looks like! Huge shout‑out to Nic for making your visit special, and even happier to know it meant so much to you, Reagan. -Ashifa
Good customer service
Good customer service, Nic was really helpful and knowledgeable
25 April 2026
Unprompted review
Reply from Three UK - 3Store Bury
Simon, we’re delighted to hear that Nic created such a positive experience and was able to support you so well. Your feedback truly means a lot to us. -Afaq
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.