The service from staff in this store is excellent They go the extra mile to make sure that you leave the store knowing what you are doing to get the best out of your new product Product knowledge i... See more
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Hasnat was amazing i am elderly and he talked me through the process putting me at ease and helping me the whole way.
Company replied
Riz and Hasnat have been extremely helpful today, sorting out my several contracts and saving me some money into the bargain! Many thanks, can't recommend them enough!
Company replied
Amazing. Transfervand set up. Thays why coming into shop much better than buying onlinevor over phone. BILAL was brill.
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Company details
About Three UK - 3Store Burnley
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
35 The Mall, Charter Shopping Centre, BB11 1BA, Burnley, North, United Kingdom
- 1282459695
4.9
Excellent
76 reviews
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Reply from Three UK - 3Store Burnley
Awesome, Andrew! That’s what we like to hear. Thank you for your feedback! 🙌 – Three Social Media Team
Great experience from bilal riz and…
Great experience from bilal riz and tanny
4 July 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Love hearing this, Hilary ✨ We’re pleased Bilal, Riz and Tanny’s combined support made such a positive impression 😊
- Three Social Media Team
Been in store today
Been in store today. Great help from riz and bill in the burnley store. Thankyou so much.
2 July 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Hi Carol. Thank you for sharing your lovely feedback about your visit today. We are so glad that Riz and Bill could provide such great support at our Burnley branch, and we truly appreciate you taking the time to thank them.— Three Social Media Team
Hasnat was amazing i am elderly and he…
Hasnat was amazing i am elderly and he talked me through the process putting me at ease and helping me the whole way.
22 June 2026
Unprompted review
Reply from Three UK - 3Store Burnley
We’re thrilled to hear this! 🌼 Hasnat will be delighted to know she made your experience shine. Thank you for sharing, it truly means a lot to us, Syed! 🥰 -Kashish
Very friendly staff and helpful…
Very friendly staff and helpful explained everything very well
19 June 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Thanks a ton, Katie! ⭐ So happy the team was friendly and explained everything so well. You’ve made our day! -Ayesha
The service from staff in this store is…great
The service from staff in this store is excellent They go the extra mile to make sure that you leave the store knowing what you are doing to get the best out of your new product
Product knowledge is great
19 June 2026
Unprompted review
Reply from Three UK - 3Store Burnley
James, thank you for your feedback. We’re happy to hear that the team at our store made your experience fabulous. Hope you have a wonderful day! 😊 -Neha
Very good service
18 June 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Love hearing this, Sana ✨ We're glad our team delivered such prompt and top-tier care 💙 -Arvind
Excellent experience as always been…
Excellent experience as always been with company in long time happy as always
18 June 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Lovely feedback, Maqsood. ✨
Always happy to hear you’re consistently pleased with the service. Thanks for sticking with us. -Ayesha
Greate service always much better than…
Greate service always much better than o2
18 June 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Great to hear, Michael. We’re happy you’re enjoying the service and feeling well looked after. -Ayesha
Aroosa was great
Aroosa was great, she was super helpful ans informative. I will be back thanks again Aroosa.
17 June 2026
Unprompted review
Reply from Three UK - 3Store Burnley
That’s impressive 🎯 Majid, we are glad Aroosa provided such informative and spot-on support. Our team looks forward to welcoming you back 💙 -Arvind
Was really good service and sorted me…
Was really good service and sorted me out really well. Thanks Aroosa.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Hi there 🎯 We’re glad Aroosa handled everything with attentive care, getting your concern resolved with precision ✨ -Arvind
Reply from Three UK - 3Store Burnley
Hi Susan, it is wonderful that our advisor provided such excellent and brilliant support during your interaction. -Kishan
Reply from Three UK - 3Store Burnley
Hi James. Thank you for leaving your review. We are pleased to hear that you had a positive experience and that Aroosa looked after you so well. -Shivam
Come in to the three store
Come in to the three store, due to software update. The gentlemen was very kind to help and gave me a list options and walked out with a new phone very happy
21 May 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Thank you for sharing this, Graeme. It’s great to know your visit to the Three store was handled with such care. The colleague who assisted you clearly made the whole process straightforward, offering clear choices and helping you leave with a new device you’re genuinely pleased with. Your feedback means a lot. -Manavata
Come for a sim pay as you go and the…
Come for a sim pay as you go and the advusor told me all the benefits of xontract overall great service
18 May 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Great to hear you had such a positive experience, Zia—it's brilliant that the advisor took the time to clearly walk you through the options and make everything easy to understand, just as we’d expect in store 😊 -Shivam
Happy with the service Hasnat gave
Happy with the service Hasnat gave, he explained everything thoroughly and offered aftercare if there was issues changing /transferring data
16 May 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Helen, thank you so much for the fantastic feedback. We’re glad Hasnat was able to provide such outstanding support. Your kind words encourage us to keep striving for excellence every day 🎉 -Neha
Bill and the Burnley team were great
14 May 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Thank you for taking the time to share your thoughts, Dorothy. It’s wonderful to hear that Billy and the team made such a positive impact. -Afaq
Hasnat was great
Hasnat was great. Tool his tome to explain the deal offered and showed us the phone and how to use it. Excellent customer service always treated with respect. Thank you
11 May 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Your feedback just lit up our day, David. We’re so glad Hasnat made everything clear, easy, and respectful for you. -Ayesha
Reply from Three UK - 3Store Burnley
Thank you for your review, David! 😊 Wonderful to hear you had such a smooth experience. -Veronica
I met Hasnat who was a great help in…
I met Hasnat who was a great help in sorting my recently repaired phone. He was very helpful.
1 May 2026
Unprompted review
Reply from Three UK - 3Store Burnley
Hey Nigel, it’s great to hear that Hasnat made the process quick and easy for you. Thank you so much for the awesome 5⭐ review! -Neha
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