Had such a great experience walking in store, Ross was so welcoming and knowledgeable and asked us great questions to ensure we were getting a product/plan that suited us! We left with everything all... See more
Company replied
Location
Switch locationUnit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ Bournemouth, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience was 100% professional and courteous, I was treated with respect and everything I needed to know was explained clearly. Brilliant. Will be recommending 3 castle point ☝️
Company replied
Ross, help me choose the perfect phone for my needs and answered any questions that I had, I very pleased with what I left the store with.
Company replied
Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far... See more
Company replied
Company details
About Three UK - 3Store Bou'm'th (Castlepoint)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ, Bournemouth, South, United Kingdom
- 01202527387
4.9
Excellent
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ross
Ross, help me choose the perfect phone for my needs and answered any questions that I had, I very pleased with what I left the store with.
29 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you, Jason. We're thrilled to hear that Ross was able to help you find the perfect phone and answer all your questions. Enjoy your new phone! 😇 - Three Social Media Team
Ross is a genius his knowledge is…
Ross is a genius his knowledge is fantastic! Explains everything! Well done Ross we will be back 👍
31 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey Gilly, thank you for your fantastic 5 star review! 🌟 We're thrilled to hear that Ross delivered such an exceptional experience and made everything clear and easy to understand. We truly appreciate your kind feedback and look forward to welcoming you again soon. 😊-Three Social Media Team
Very understanding and offered choices…
Very understanding and offered choices and met the needs of what I wanted
30 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi there, we're delighted to hear that you had such a positive experience. Thank you for your lovely feedback. 😊-Three Social Media Team
Ross - so helpful
Ross was amazing assisting me with my phone and SIM card
29 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Boom 💥 Reviews like yours make our day. It's lovely to hear Ross was there to help with your phone and SIM card, and made things easier for you 💙
Three Social Media Team
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Russell, thank you for your review. We're delighted to hear Ross provided valuable support and helped you find an option that suited your needs. We appreciate your feedback and are pleased you had such a positive experience. 💜
Three Social Media Team
Great service at the Three store in…
Great service at the Three store in CastlePoint. Abu did a great job and was very friendly and helpful. Everything was quick and easy.
27 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Jannatul, we're delighted Abu at our CastlePoint store gave you all the help and support throughout. Thank you for choosing us and for sharing your feedback. 😊 - Three Social Media Team
Good guy Ross does rush you takes his…
Good guy Ross does rush you takes his time great service will come again
27 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That’s fabulous, Kelly! We’re delighted to hear that Ross provided outstanding support and made your experience seamless. Delivering excellence in every interaction is always our priority.
- Three Social Media Team
Abu was really helpful & friendly with…
Abu was really helpful & friendly with what I needed
27 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Rhiannon, we’re glad to know Abu provided the right support for your needs and helped make your experience a good one. — Three Social Media Team
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi there, we’re glad Abu exceeded your expectations. Thank you for sharing this fantastic 5⭐ review!-Three Social Media Team
Ross was excellent in store today-…
Ross was excellent in store today- expert advice and solved problem. Top class customer service.
27 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Joseph, thank you for sharing your feedback. It’s great to know Ross provided the right guidance and helped get everything sorted during your store visit. — Three Social Media Team
My experience was 100% professional and…
My experience was 100% professional and courteous, I was treated with respect and everything I needed to know was explained clearly. Brilliant. Will be recommending 3 castle point ☝️
25 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Simon, we truly appreciate your kind recommendation; utmost courtesy, respectful support, and transparent explanations always make for a brilliant visit to our Castle Point store. — Three Social Media Team
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey there, we're glad to hear Ross made such a positive impact. Thank you so much for sharing your feedback with us. 😊
-Three Social Media Team.
Had such a great experience walking in…
Had such a great experience walking in store, Ross was so welcoming and knowledgeable and asked us great questions to ensure we were getting a product/plan that suited us! We left with everything all sorted and clear instructions on what we need to do when we got home. 10/10 experience and customer service.
16 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Georgia, thanks for sharing your feedback. It’s lovely to know Ross created a welcoming experience, took the time to explore the right options with you and provided clear guidance for your next steps. — Three Social Media Team
I came back in store to do a deal with…
I came back in store to do a deal with Ross because I appreciated his attention and happy customer service
16 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hemin, thank you for sharing this. It’s wonderful to hear Ross made such a positive impression that you chose to return. We’re delighted his attentive service stood out for you.
— Three Social Media Team
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for your kind words, Jilali. We’re so pleased to hear James looked after you so well. 🌟 – Three Social Media Team
Ross was extremely helpful and fixed my…
Ross was extremely helpful and fixed my problem within a few minutes. Highly efficient and clued up ♡
14 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey Susan, thanks for this fantastic 5⭐ review. It’s great to know Ross provided clear guidance and genuine support.-Three Social Media Team
Thank you Ross for all your help!
8 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey there. Boom! 💥 Ross totally nailed it today, and we’re glad you’re all sorted! 🙌✨ — Three Social Media Team
Ross is the reason I came in store…
Ross is the reason I came in store today. I prefer to come to store rather than phone because I get honest service.
8 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi there, thanks for the lovely 5⭐ rating. We’re happy to hear that Ross offered superb support and made your stop at the store worthwhile. We’re pleased you feel most confident receiving face to face assistance at the store.
– Three Social Media Team
I had a fantastic experience with Drew…
I had a fantastic experience with Drew at the store today. He was incredibly knowledgeable, patient, and took the time to explain everything clearly, making sure I fully understood all the information. He gave helpful advice throughout. His customer service was outstanding, and he made the whole experience easy and enjoyable. Andrew is a real credit to the team, and I wouldn’t hesitate to recommend him to anyone. Thank you again for all your help!
7 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for your kind words, Natasha. We’re delighted Andrew delivered such exceptional support and made your visit smooth from start to finish. 🙌 — Three Social Media Team
Amazing by abu
30 July 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
This made our day 🌈 Tee. We’re glad Abu provided the kind of support that leaves a lasting impression 🌟
- Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.