I had an excellent experience at the Three store, thanks to Ross. He was incredibly patient, knowledgeable, and professional throughout the whole process. His deep understanding of the different pho... See more
Company replied
Location
Switch locationUnit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ Bournemouth, South, GB
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See what reviewers are saying
I visited with my partner as he needed a new phone, and Drew was fantastic. He helped us straight away, talked us through all the available options, and made the entire process quick and hassle-free.... See more
Company replied
Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far... See more
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Ross, Customer advisor at Castle point shopping parkwas outstanding. Very knowledgeable and very pleasant to communicate with. Like talking to a brother. Transferred all my apps and sorted my pac code... See more
Company replied
Company details
About Three UK - 3Store Bou'm'th (Castlepoint)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ, Bournemouth, South, United Kingdom
- 01202527387
4.9
Excellent
104 reviews
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Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for sharing, 🎉 Hino! we clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Ross he is very kind heart guy
Ross he is very kind heart guy. He help me out very quickly
Thank you so much ross
14 July 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for sharing, 🎉 Sommar! Ross clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Maria, we are thrilled to have your recommendation and love knowing that your experience with us hit the mark perfectly. — Three Social Media Team
Ross is great
Ross is great! Very friendly, knowledgeable and informative.
13 July 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hello Charlotte, it’s great to hear Ross made everything clear and easy to follow. – Three Social Media Team
I had an excellent experience at the…
I had an excellent experience at the Three store, thanks to Ross. He was incredibly patient, knowledgeable, and professional throughout the whole process. His deep understanding of the different phones and models gave me complete confidence that I was making the right choice.
Ross took the time to explain everything clearly, answered all of my questions, and even recommended additional devices that will make my overall experience even better. I never felt pressured—only well informed and supported.
A truly outstanding customer service experience. Ross deserves a perfect 10/10. Thank you for making my purchase so easy and enjoyable!
7 July 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Your shout‑out is WOW ✨ Andrea. We’re delighted Ross’s expert knowledge and steady guidance gave you complete confidence in your choice, while his thoughtful recommendations and dedicated support earned such outstanding recognition 🌟
- Three Social Media Team
Ross was great quick and easy and was…
Ross was great quick and easy and was able to meet my needs
19 June 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks a ton for sharing! ⭐ Ross really delivered and we’re thrilled he got everything sorted just right for you. -Ayesha
Abu was awesome
Abu was awesome. He helped us get our new phone set up. Excellent customer service.
18 June 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Sweet, Dan! We’re so happy to hear that you had a wonderful experience with Abu. Thank you for the review! 😊 -Kashish
I would like to express my sincere…
I would like to express my sincere gratitude to the Ross consultant for their professional assistance in choosing the internet package. The consultant clearly explained all the details, answered all my questions, and helped me select the best option for my needs. The service was friendly, efficient, and professional. I am very satisfied with the support I received and would highly recommend their service. Thank you for your excellent work!
15 June 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi there, thank you so much for your kind words! We are glad to hear that Ross provided such friendly, efficient, and professional support to help you choose the best internet package for your needs. We truly appreciate you taking the time to share your excellent experience and recommendation! -Kishan
Long-term happy customer
I always deal with Ross (Customer Advisor) who is helpful, very knowledgeable, and has a pleasant approach to all aspects of customer interaction and service.
9 June 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Lovely, Chris! We absolutely love hearing this. We’re so glad you received the best support from Ross, and we can’t wait to welcome you back soon! 😉 -Kashish
Hassle free customer service
I visited with my partner as he needed a new phone, and Drew was fantastic. He helped us straight away, talked us through all the available options, and made the entire process quick and hassle-free. Excellent service throughout and highly recommended.
7 June 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That’s brilliant 🌟 Claudia. Great to know Drew delivered such attentive and expert guidance, walking you through options with ease while creating a smooth and reassuring experience that others would be keen to choose ✨ -Arvind
I dealt with the manager of the store…
I dealt with the manager of the store and was so knowledgeable and honest. It couldn’t have been an easier transaction.
6 June 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Your shout‑out is WOW ✨ Alexander. The store manager delivered expert, honest guidance that made the entire process feel smooth and effortless 💫 -Arvind
Great service was provided by Rose
31 May 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Anton,
Love to hear this ⭐ Rose will be really happy to know her support made such a great impression. -Ayesha
The person who took care of me was Drew…
The person who took care of me was Drew and he was really good. Made the experience enjoyable, fast and really professional.
22 May 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That’s fantastic to hear, Atygai 🌟 We're thrilled that Drew looked after you so brilliantly, keeping things prompt, efficient, and thoroughly pleasant. 🚀 -Arvind
Ross top man.
Ross, Customer advisor at Castle point shopping parkwas outstanding. Very knowledgeable and very pleasant to communicate with. Like talking to a brother. Transferred all my apps and sorted my pac code with no issues. Would highly recommend.
19 May 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey, Paul. We're thrilled to hear that Ross was outstanding and made you feel so welcome while sorting your PAC code and app transfer. 😇 -Prabhjeet
Great customer service and friendly man.
18 May 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey Mudiwa, we’re thrilled to hear you had such a positive experience. Thank you so much for the amazing 5⭐ review! 😊 -Samad
Ross spent a lot of time with us…
Ross spent a lot of time with us amazing customer service at castlepoint thankyou
17 May 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Amazing, Sue! We're delighted to hear that Ross created such a positive experience and was able to support you so well. Your feedback truly means a lot to us. -Afaq
It was amazing
It was amazing , super helpful. Amazing customer support. Thanks Abu .
17 May 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi there, your shout‑out is WOW ✨ We're thrilled that Abu provided such stellar expertise and spot-on care to ensure you received the ultimate support 🚀 -Arvind
Very helpful service from Ross
Very helpful service from Ross. Helped my mum no end.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks so much for this! 😊 We’re really glad to hear Ross was able to help, especially with your mum. It’s great to know the support made things easier. If you ever need anything else, we’re always here to help! -Ayesha
Ross was great and made things super…
Ross was great and made things super easy to upgrade my phone today. Great expertise and very knowledgeable. Lovely guy too!
15 May 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you so much for sharing this lovely feedback, Lottie! We're delighted to hear that you had such a positive experience with Ross. -Afaq
Excellent customer service 👏with Ross
Excellent customer service 👏with Ross
Thank you
14 May 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Thresia, great to hear about your experience — it’s lovely to know Ross provided such attentive and friendly service during your visit. -Shivam
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