Looking for a pay as you go sim £35 U/L and end up leaving with and upgrade plans and multi-sim deal and best option given ever and was greater by Robb in Basildon store
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Robb was so super helpful. He updated my details on the account, gave me tips about how to switch from iphone to android and coildnt be happier. Great service.
Company replied
The customer agents in store were all very professional and helpful. They were keen to ask our issues, giving solutions in a fast and professional way. Thank you Emma and the team for all your help... See more
Company replied
Robb saw me when I enquired about upgrading my contract. The last time I went into a phone shop was nearly a decade ago and I was well out of the loop. Robb explained everything perfectly to me in a r... See more
Company replied
Company details
About Three UK - 3Store Basildon
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
100 Town Square, SS14 1BX, Basildon, London, United Kingdom
- 01268520719
4.8
Excellent
50 reviews
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Carina was amazing in store at Three…
Thank you!!
Carina was amazing in store at Three Basildon today.. what was a nightmare on line was resolved with Carina and her manager.. thank you so much 🤗
25 May 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hi Julie, it’s great to hear Carina and the Basildon team were able to step in and get things sorted for you after your online experience, and we really appreciate you taking the time to share this. 🤗 -Kishan
Looking for a pay as you go sim £35 U/L…
Looking for a pay as you go sim £35 U/L and end up leaving with and upgrade plans and multi-sim deal and best option given ever and was greater by Robb in Basildon store
25 May 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hi Harry, we’re glad Robb offered excellent support, ensured everything was resolved, and helped you find a great deal at our Basildon branch. Thanks for sharing this fantastic 5⭐ review! -Maryalex
Robb was so super helpful
Robb was so super helpful. He updated my details on the account, gave me tips about how to switch from iphone to android and coildnt be happier. Great service.
25 May 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Amazing! We’re so glad Robb could help update your account and share some handy tips for switching over to your new device. It’s a big change, so we’re happy he made it easier for you. 😇 -Prabhjeet
The customer agents in store
The customer agents in store were all very professional and helpful. They were keen to ask our issues, giving solutions in a fast and professional way. Thank you Emma and the team for all your help today.
21 May 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hi Tracey, thank you for your lovely feedback. We’re glad Emma and the team made your visit smooth, taking time to understand and resolve everything quickly. -Suhaas
Great service
Very helpful and professional service was received, I would highly recommend three shop in Basildon to everyone
15 May 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hi Sharon, we’re delighted to hear you felt well supported and had a positive experience at our Basildon team, thank you for recommending us! -Kishan
Robb fantastic service
Robb fantastic service, I have 10 lines and he is always so helpful and Adam also.
14 May 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Thank you so much for sharing this, Denise. Robb’s consistency and care really shine through, and it’s wonderful to hear how smoothly he supports you across all your lines. Adam’s dedication clearly adds to that experience too. Feedback like yours truly brightens our day. -Ashifa
Robb was amazing so helpful
Robb was amazing so helpful. I bought the phone from another three staff but he still helped me set it up. So friendly and patient, i highly recommend them and robb
13 May 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hi Stephe, great to know Robb stepped in and went the extra mile to get everything set up, creating such a welcoming experience and leaving a strong impression. -Kishan
Great service by robb
Great service by robb; went above and beyond giving all relevant details and advice. Sorted everthing out for me fast and efficient!
25 April 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Loren, really appreciate your feedback. Great to know Robb provided such dedicated help and ensured everything was handled smoothly and efficiently. -Manavata
Great experience
Robb saw me when I enquired about upgrading my contract. The last time I went into a phone shop was nearly a decade ago and I was well out of the loop. Robb explained everything perfectly to me in a really professional and easy to understand manner. I initially went in thinking I was not going to get the latest phone as I didn’t think it would be worth the money but Robb explained how the latest phone is actually the best value at the mo. I particularly liked how Robb didn’t pressure me into getting the latest phone or try selling gimmicky features I would never use. He genuinely took the time to know my preferences and suggested things based on this.
22 April 2026
Unprompted review
Reply from Three UK - 3Store Basildon
💖 Reading your words brought us so much happiness, Nathan. Thank you for sharing your experience with Robb. 🌼✨ Wishing you a joyful day ahead, and we look forward to seeing you again soon! 🤗 -Kashish
Adam was very helpful in setting up my…
Adam was very helpful in setting up my new phone and switching my number from o2. Great service
22 April 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Thank you, Koki. We’re glad to hear you had such a positive experience and that your number transfer was handled with ease. Thanks for this amazing 5 ⭐ review. -Prabhjeet
I went into the tree store basildon…
I went into the three store basildon town centre where I was greeted nicely by a lady member of staff and once I gave a brief explanation of my reason for going into the store the lady was extremely helpful very clear and precise and I went away a very happy customer.
The lady who served me is a credit to your company
Many thanks from a very happy customer
22 April 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hi Anthony, it is great to hear your visit to our Basildon store left you feeling so well supported. Knowing our colleague provided such clear guidance and made your experience so smooth truly means a lot to us. -Manavata
Brilliant
Brilliant, very helpful and understanding. Thank you adam ans robb
15 April 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Double the care, double the wow! We’re thrilled Adam and Robb looked after everything so wonderfully. Notes like yours, Jackie, always make us smile. -Ashifa
The member of staff Adam was very…
The member of staff Adam was very helpful and friendly experience.
2 April 2026
Unprompted review
Reply from Three UK - 3Store Basildon
That’s impressive, Caron 💫 We’re pleased that Adam offered such kind, steady support and made the whole experience feel pleasant. Wishing you bright moments ahead ❤️ -Arvind
Adam and robb did amazing very good…
Adam and robb did amazing very good team and good customer service
26 March 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hey Ms Wakefield, thank you for sharing this amazing 5⭐ review! We’re thrilled to hear that Adam and Robb gave you such a fantastic experience. -Veronica
Emma and adam was great service and…
Emma and adam was great service and very helpful with helping transfer my data to new phone
17 March 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Thank you for the brilliant 5⭐ feedback, Peter! Emma and Adam will be thrilled to know they made your data transfer smooth and stress‑free. We’re grateful you took the time to leave a review. -Ayesha
Reply from Three UK - 3Store Basildon
Darren, we’re thrilled the staff provided the support you needed. Thank you for the dazzling 5 ⭐ review. -Suhaas
In shop in Basildon Rob was amazing we…
In shop in Basildon Rob was amazing we had a very bad experience in another phone shop transferring a contract from a lost love one they got set up on new sims kept our numbers much better price very caring 10/10
12 March 2026
Unprompted review
Reply from Three UK - 3Store Basildon
That’s a fantastic shout out! A straight 10 on 10 for Rob really shows how much his care and effort meant to you. Turning a tough situation into a smooth, supportive experience and we hope you have a fantastic day. 🤗 -Kashish
Made a phone call to the branch…
Made a phone call to the branch yesterday. Emma was incredibly helpful and instantly understood our problem. Called into the Basildon branch today and was made very welcome and got our account problems dealt with without any fuss. Excellent service!
12 March 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hi Steven! Thanks so much for sharing this. Emma and the Basildon team will be thrilled to know they made things easy and welcoming for you. We love hearing about days when problems get solved quickly and with a smile :) -Ayesha
Robb had amazing customer service 10…
Robb had amazing customer service 10 out of 10 best employee
12 March 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hello Megan! We’re super happy to hear that Robb provided such excellent support throughout. Thanks so much for the 5⭐ review! -Veronica
Rob was very helpful and informative…
Rob was very helpful and informative sorted our problem with ease and put my mind to rest. He is a credit to your company.
1 March 2026
Unprompted review
Reply from Three UK - 3Store Basildon
John, we’re delighted Rob provided clear guidance and reassurance while resolving your issue. Thank you for your kind feedback. -Suhaas
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