Thorneycroft Solicitors Reviews 

1,076
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and supportive staff for guiding them through property purchases and legal claims with remarkable dedication and care. Communication is consistently highlighted as outstanding, with people noting that team members respond promptly, answer all questions thoroughly, and keep everyone fully informed at every stage. However, some reviewers were not happy with occasional delays, noting that certain property completions and legal procedures took longer than anticipated. A few other people also felt that navigating unexpected administrative backlogs required extra patience and time during their overall journey with the firm.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and constant... See more

Service

Reviewers express high satisfaction and praise the service for being professional, efficient, and reliable.... See more

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Claim

Clients share positive opinions on claim handling, highlighting professional and dedicated legal support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

William Pembleton took over our case a few months back and has been extremely attentive and quick with anything that needs doing. Very on the ball. No questions have been to much trouble for him... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ We recently used Lisa’s services to buy and sell our home, and I genuinely can’t speak highly enough of her. From start to finish, she was absolutely brilliant—professional, proactive,... See more

Company replied

Rated 5 out of 5 stars

Claire and Lisa were excellent. Purchase went through like a dream, sale was quite Tricky due to buyers solicitors not accepting indemnity. Lisa tried many things to push it through and eventually it... See more

Company replied

Rated 5 out of 5 stars

Both Chis Hughes and Tina Rowlands ensured the sale and purchase of our properties went through as quickly and as smoothly as was possible. Both of them kept in constant touch to ensure we knew where... See more

Company replied


Company details

  1. Lawyer

Written by the company

Thorneycroft Solicitors are a leading law firm, delivering high quality professional legal services and advice to individuals and their families. Founded in 1990, we have offices in Macclesfield, Holmes Chapel, and Whaley Bridge, but we look after the needs of clients wherever they are located throughout the UK. Our solicitors and legal specialists cover a wide range of professional legal services, offering a lifetime of legal care including Divorce and Family law, Conveyancing, Wills, Probate, Lasting Powers of Attorney, Clinical Negligence and Accidents at work and provide the very best advice as well as the highest levels of customer care. For further information visit our website www.thorneycroftsolicitors.co.uk or contact us on 01625 503444.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,076)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Re:334625/Mr D Fritchley.

Re:334625/Mr D Fritchley.
I was given Sarah Hancocks name by Thorneycroft Solicitors to act on my behalf in my industrial accident at work,she was most professional in her approach she made me at ease from taking over my case told me what was going on and explained anything I had a problem with.i can only speak highly off her .so I would recommend her to anyone seeking a solicitor who listens and works on your behalf.

26 November 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

I would highly recommend thorneycroft…

I would highly recommend thorneycroft solicitors. I was always kept informed and updated on my case. My solicitor, Mr Pembleton was great throughout and cannot thank him enough for his hard work and resolution in my case.

22 November 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Mr William Pembleton

Mr William Pembleton

I would like to sincerely thank Mr Pembleton for his guidance throughout my case and nothing was too much trouble for him during a very anxious time for me. He was always there for me if I needed any assistance at all and he was only a phone call and an email away should I have needed any advice from him. His professionalism was first class and I cannot recommend him more highly. Many thanks Mr Pembleton once again for all you have done for me during our case. Many thanks too, to all at Thorneycroft Solicitors also.

19 November 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Thorneycrofts were a pleasure to deal…

Thorneycrofts were a pleasure to deal with. They executed a rather complex case professionally and expediently. Going over and above. Especially thanks To James and Kamila.

8 November 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Professional conveyancimg service

They dealt with the conveysncing of my property in a swift and professional
way. The app was easy to understand and complete, and the staff I dealt with were approachable and friendly

8 November 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 1 out of 5 stars

I just want to write about my current…

Your basically led into a scam.

They even have a way of getting around the fact they approached you, they say a third party company approach you! It’s all loop holes. Greedy law firm leaving there clients to foot the bill. If your trading this do some research but sadly you only tend to look once you’ve had a bad experience.

I just want to write about my current experience, in 2019 I was in an accident and thorneycroft approached me and offered me a NO WIN, NO FEE SERVICE. Don’t ask me why it has took nearly 5 years to resolve this but after lots of back and fourth the third party accepted fault. 1 week before before the court hearing, they told me they are looking to settle compensation in my favour, HOWEVER 1
Day later after receiving a defence report they have backed out of my claim and decided not to proceed with a trial! They now want me to pay for the court FEES and also decided I now owe them over £6000 for the 5 years of work they have put into the case! Purely blaming me as the client for there incompetence!!!

All in all, if you want to waste 5 years of your life waiting around and end up with over £6,000 debt this is the company you need!

If you want to achieve what they propose in there sales pitch, LOOK ELSEWHERE!

Rude and belittling service also. It’s scary how the tables turned from me being a valuable client to me now owing them money. They won’t get a penny from myself but it was additional stress I really didn’t want to deal with.

I do not recommend this company and I hope this stops at least one person falling for this shoddy outfit of company.

7 November 2024
Unprompted review
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Reply from Thorneycroft Solicitors

We're sorry to hear that you are unhappy with the service you have received. Your comments have been noted and have been discussed with you.

Rated 5 out of 5 stars

My experience with Thorneycroft

My experience with Thorneycroft Solicitors was brilliant. Mr William was very professional and helpful. Always kept me updated. I would highly recommend him.

6 November 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Good solicitors

Hayley Gibson was very fast, helpful and informative throughout my claim.

5 November 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

I am grateful to William and the team…

I am grateful to William and the team for helping me out. Throughout my experience it has been efficient, helpful and want to commend their attentiveness.

Highly recommend.

25 October 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Great Solicitors

Great Solicitors, very happy with my experience and grateful to William for all his help throughout my proceedings.
Thank you very much!

4 November 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

always very helpful

always very helpful. Sarah Hancock dealt with my claim, i was updated regularly and all of my questions were answered asap!!

25 October 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Kamila Jaworska ...."Efficiency" is my middle name.

Selling a property can be a difficult experience, a trip into the unknown, when it is essential to have a good team to help you through the process.
"Thorneycrofts" was that team, and my go to was Kamila Jaworska, who guided me though the minutiae of it all. quickly and expertly.
She was always swift to respond to any communications with good information, for which I am grateful.
Many thanks,

22 October 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Excellent conveyancing work from James Worsley

We were delighted with the excellent conveyancing work that James Worsley provided. He gave us regular in depth updates and a second to none sterling service. We are so pleased with his professionalism, top notch communication to keep us in the loop and all round expertise and knowledge that we will be instructing him again soon.

31 July 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Hayley Gibson you are amazing

Hayley Gibson took my case last year march . She is very professional and credit to Thorneycroft solicitors. Hayley communication is excellent and informative . It’s my pleasure working with Hayley. I can’t thank her enough for all the hard work. She update me with every information she received. Hayley well done and I’m proud of you.

16 October 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Angel in disguise

From start to finish William has been at hand all the way, he has taken all the stress out of this situation for me, whenever I called or email he answered immediately.
I would recommend William to anyone

16 October 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

William was a great help

William was a great help over the last near 2 years, even when ive only been able to supply limited information. Always patient and very easy to deal with.

15 October 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

I cannot express how happy I have been…

I cannot express how happy I have been with the service William Pembleton of Thorneycroft Solicitors provided for me. The experience from start to finish has been so professional and friendly keeping me up to date all the way through the process and the end result was exactly what I had hoped for. Thankyou to the Thorneycroft Team from admin to the legal team. Would use again and definitely would recommend to anyone who is in need of help and advice

7 October 2024
Unprompted review
Thorneycroft Solicitors logo

Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

William Pembleton

William Pembleton

Dealing with solicitors and other professional bodies is part of my day-to-day working life and I am used to long delays in replies and insufficient information. William has broken that mould. His dealings have been quick, timely and transparent, to the extent that I just left him to get on with what was necessary to pursue my claim. The £ result has been most satisfying. Thank you, Dr B.

1 October 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Top service - highly recommend

Thorneycroft were recommended from a friend and what a good one it was. James Worsley was professional and responses were thorough and fast both to me and the estate agent. Top service, will use again. Highly recommend.

1 September 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Alistair Bailes and Hayley Gibson…

Alistair Bailes and Hayley Gibson handled my claim. I built up a good relationship with Alistair and when he moved on Hayley took over from him. The transition was seem less and Hayley was understanding and very professional. She saw my claim through to finality. I would definitely recommend Thorneycroft Solicitors to anyone needing representation. 5 star service.

4 October 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

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