Thorneycroft Solicitors Reviews 

1,076
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and supportive staff for guiding them through property purchases and legal claims with remarkable dedication and care. Communication is consistently highlighted as outstanding, with people noting that team members respond promptly, answer all questions thoroughly, and keep everyone fully informed at every stage. However, some reviewers were not happy with occasional delays, noting that certain property completions and legal procedures took longer than anticipated. A few other people also felt that navigating unexpected administrative backlogs required extra patience and time during their overall journey with the firm.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and constant... See more

Service

Reviewers express high satisfaction and praise the service for being professional, efficient, and reliable.... See more

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Claim

Clients share positive opinions on claim handling, highlighting professional and dedicated legal support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

William Pembleton took over our case a few months back and has been extremely attentive and quick with anything that needs doing. Very on the ball. No questions have been to much trouble for him... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ We recently used Lisa’s services to buy and sell our home, and I genuinely can’t speak highly enough of her. From start to finish, she was absolutely brilliant—professional, proactive,... See more

Company replied

Rated 5 out of 5 stars

Claire and Lisa were excellent. Purchase went through like a dream, sale was quite Tricky due to buyers solicitors not accepting indemnity. Lisa tried many things to push it through and eventually it... See more

Company replied

Rated 5 out of 5 stars

Both Chis Hughes and Tina Rowlands ensured the sale and purchase of our properties went through as quickly and as smoothly as was possible. Both of them kept in constant touch to ensure we knew where... See more

Company replied


Company details

  1. Lawyer

Written by the company

Thorneycroft Solicitors are a leading law firm, delivering high quality professional legal services and advice to individuals and their families. Founded in 1990, we have offices in Macclesfield, Holmes Chapel, and Whaley Bridge, but we look after the needs of clients wherever they are located throughout the UK. Our solicitors and legal specialists cover a wide range of professional legal services, offering a lifetime of legal care including Divorce and Family law, Conveyancing, Wills, Probate, Lasting Powers of Attorney, Clinical Negligence and Accidents at work and provide the very best advice as well as the highest levels of customer care. For further information visit our website www.thorneycroftsolicitors.co.uk or contact us on 01625 503444.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,076)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Conveyancing with patience

Grace and her team handled the conveyancing of the sale of my tenanted property with patience and sympathy, I would definitely use them again.

13 February 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Outstanding.

William Pembleton was the one responsible for my case in the final stages and its eventual conclusion, of which I couldn’t be happier. Never had any issue with communication and the end result actually surpassed our expectations. Would highly recommend Thorneycroft and specifically Mr Pembleton to anyone who has experienced unfortunate circumstances such as I did.

30 January 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Good Customer Service

Started with Stephen and William took over at some point. Both have been fantastic with their responses and given me some level of satisfaction higher than I expected. Great job

16 February 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Highly Recommend

Both Chis Hughes and Tina Rowlands ensured the sale and purchase of our properties went through as quickly and as smoothly as was possible. Both of them kept in constant touch to ensure we knew where everything was up to and if we had questions I only had to pick up the phone or email and they would answer or ring back straight away. This "keeping in touch"went a long way to reducing the inevitable stress buying and selling a house incurs and we are both very grateful to them.
Finally if you are looking to sell or buy we would highly recommend them.

6 February 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Great service

Great service

6 February 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Outstanding representation – William Pembleton is an asset to Thorney Croft

I have recently settled a workplace injury claim that lasted over 18 months, and I am incredibly pleased with the final result.

While my case was initially handled by Hayley Gibson, William Pembleton took over the file in December, and his service was nothing short of incredible. Dealing with a long-term injury claim can be stressful, but William’s proactive approach made all the difference. He consistently chased for updates without me ever needing to prompt him, and he successfully negotiated away several "lowball" settlement offers that were far below what I deserved.

The communication was the best I have ever experienced from a professional service. William would almost always reply within the hour, and frequently within 15 minutes.

I have now settled for a figure that I am more than happy with. I cannot thank William enough for his tenacity and dedication. If you are looking for a firm that is responsive, transparent, and willing to fight for the best possible outcome, I highly recommend Thorney Croft.

5 February 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

William Pembleton

William Pembleton

Fantastic experience from William Pembleton answered every question never hesitated to take things further when settlement was declined and pushed for more funds when offers came in would highly recommend and cant thank him enough for the work he has done
Andrea Pearce

2 February 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Medical Neglect Compensation

Thorneycroft managed our case of securing compensation, based upon medical neglect from the local nursing authorities and hospital, which we believed contributed to the premature death of my mother. It was quite a complex case but with help from the above we secured a financial result. The solicitor concerned regularly updated with progress of the case and the appropriate advice. Very courteous, cooperative and helpful.

25 January 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Alistair Bailes

The service we received from Alistair Bailes has been exceptional, our case has gone on for a few years and he has always maintained contact with us even during times when we were very frustrated. He has always remained professional and understanding

24 January 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 4 out of 5 stars

Overall a good experience…

Alistair was excellent in providing updates and bringing the case to resolution. Hayley was also good but I did need to chase her on occasion. Overall a good experience given the circumstances.

22 January 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

First-time buyers - 10/10 experience.

We used ThorneyCroft for our first time house purchase in 2025. Christine was absolutely phenominal, going above and beyond to chase the chain, organise everyone & resolve absolutely everything. Incredibly supportive & communicative, and when not available Christine's team were just as incredible. Quick house move overall & absolutely a firm we would use when we come to move onwards & sell.

Not half as stressful as it could have been!

12 December 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

My experience with thornycroft was…

My experience with thornycroft was brilliant thanks to Grace and Claire made me feel comfortable when talking over the phone made things easier when I was buying and selling houses nothing was to much trouble I would recommend in a flash

22 September 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 4 out of 5 stars

William Pemberton

Until William Pemberton took over my case I felt that things were drifting somewhat. However he has been very efficient and helpful and quick to respond and in bringing things to a successful conclusion.
I have been very happy with his results.

10 January 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Grace and Claire were so helpful

Grace and Claire were so helpful. They made the process of selling our home as simple and straightforward as possible, kept us updated throughout and were a pleasure to deal with. I can’t fault them and would highly recommend them to any of my friends and family

9 January 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

07/01/2026 Mr William Pembleton


07/01/2026 Mr William Pembleton,
you are Brilliant! you are a star. I am speechless.
William Pembleton took over my case a few months back and has been extremely attentive and quick with anything that needs doing. he has been absolutely honest and quick. I was update with my case at any stage. surprisedly, he pushed the defendant to increase the sum to settle my case. What a star!
God Bless you. Keep going, Good luck
Once again, Thank you.
I wish you all the best
07/01/2026

7 January 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

William Pembleton is an outstanding…

William Pembleton is an outstanding solicitor, he has kept me informed throughout my claim and has gone above and beyond to help in any way possible

2 January 2026
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Lisa handled the sale of my house in a…

Lisa handled the sale of my house in a very proffesionable manner.

10 December 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

I have used many a solicitor over the…

I have used many a solicitor over the years but I can honestly say my experience at Thorneycroft has been exceptional, never a call unanswered or an email not responded, I can not thank Grace enough for everything she did to help with my house sale which was not the easiest to say the least - would highly recommend and will be doing so to all my friends

12 December 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

I would like to thank Thorneycroft…

I would like to thank Thorneycroft Solicitors for all their help. William and Tasneem were very helpful as I was going through a very stressful time regarding my accident. I would highly recommend Thorneycroft Solicitors.

8 December 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

From start to finish Hayley has handled…

From start to finish Hayley has handled my case professionally and kept me up to date at every stage. Very approachable to talk to also and patiently explaining the process throughout! Highly recommend this firm and Hayley you have been fantastic! Thank you 🙏🏽

4 December 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

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