Purchased new Thomas Sabo sunglasses from this site to replace the ones I lost. As this was my first time I might have expected delivery by DHL to be faster but after some patience and excellent help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Myself and my wife went into the Birmingham shop after she had spoken to Sophie to arrange a delivery of a snoopy charm/necklace from the Manchester branch as it was the last one available at the ti... See more
Company replied
I’ve been purchasing jewellery from Thomas Sabo for many years now, mostly shop bought, but more so now online, which I will honestly say has been a pleasure. Delivery from Germany to the UK is fast,... See more
Company replied
I had such a wonderful experience today at Thomas Sabo Lakeside! A huge thank you to Gabi, who was absolutely amazing from start to finish. She was so friendly, patient, and knowledgeable, and real... See more
Company replied
Company details
Written by the company
In 1984, entrepreneur Thomas Sabo laid the foundations for a company that was to become the embodiment of high-end silver jewellery within a period of just a few years. Since then, the brand has internationally made a name for itself with hand-finished creations and a constantly-growing watches and eyewear segment. The attention to detail and the high standard of quality are what make THOMAS SABO stand out. All our activities, creative processes and designs pursue this maxim. Discover the world of THOMAS SABO online and in our retail stores.
Contact info
Silberstraße 1, 91207 , Lauf a. d. Pegnitz, Germany
- +49 (0) 91 23-97 15 0
- service@thomassabo.com
- www.thomassabo.com
4.3
Excellent
3K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service & product
Website really easy to use. Fairly good delivery time, considering my order was arriving from Germany. Only took 5 days from the day of ordering! Ring is beautiful, so delicate & pretty. Good value for money too, even though i purchased from the outlet. So happy with my ring, delivery & ordering.
2 August 2025
Unprompted review
Reply from THOMAS SABO
Hello Claire,
Thank you for your lovely feedback regarding your recent order with us. It's great to hear that you were pleased with the delivery timeframe, as well as the jewellery itself.
We look forward to serving you again and hope you enjoy wearing your new ring.
Kind regards,
Your THOMAS SABO Team
Delivered on time
Delivered on time, it is a very nice piece of jewellery, will be getting charms for her as well
29 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Peter,
Thank you for your five-star review regarding your recent order with us.
We are really happy to hear that the order arrived on time, as well as being pleased with your new jewellery. We look forward to serving you again for your future charm purchases.
Kind regards,
Your THOMAS SABO Team
I always get a great experience when I shop at Thomas sabo.
I always get a great experience when I buy from Thomas sabo.
I have quite a few pieces from TS and I've seen a couple of items I would like to buy this year.
The staff are really polite and helpful.
Ì just love to go and shop there 🙃
2 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Mandy,
Thank you for your lovely feedback regarding your recent purchases with us.
We're really pleased to hear that you've always had positive experiences, whether that be in-store or online. We hope our new collections continue to inspire your jewellery purchases and we look forward to serving you again throughout the year.
Kind regards,
Your THOMAS SABO Team
Faulty items replaced
Had a problem with faulty earrings, have just received a replacement pair and are very pleased with the service received.
24 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Rob,
Thank you for your lovely feedback regarding your recent return and warranty claim.
Whilst we are disappointed that you needed to make use of our warranty for your faulty earrings, we're really pleased that you were happy with the service received throughout the process of getting these replaced. We'll ensure that your feedback is passed on to Jack and the remainder of the team.
We wish you a great day ahead!
Kind regards,
Your THOMAS SABO Team
Poor value for money
To start, I never received a confirmation of my order. When the item did arrive it was of a poor quality for the money paid.
The actual cost of materials and manufacturing would have been a tiny percentage of the total cost. The packaging would have cost more than the item. Terrible value for money!
I have initiated a return at my cost.
Order number C5629086
24 July 2025
Unprompted review
Reply from THOMAS SABO
* Update 25th July 2025 *
Hello Jason,
Our Customer Service Team have contacted you this morning so please check your junk/spam folder.
Kind regards,
Your THOMAS SABO Team
///
Hello Jason,
Thank you for your review and we are sorry to learn that we have fallen short of your expectations on this occasion.
We advertise and provide a 30 day returns period for all unsuitable goods (excluding engraved items). As you haven't included any order reference number in your review, we aren't able to identify or verify your purchase, therefore we kindly ask you to email service@thomassabo.com so our Customer Service Team can discuss this in more detail and help with a return if not already actioned.
Kind regards.
Your THOMAS SABO Team
Straight forward ordering and delivery process
Easy to order and kept up to date with delivery details.
No hassle at all.
23 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Gillian,
Thank you for your lovely review regarding your recent order with us.
It's great to hear that your recent purchase went smoothly, being pleased with the ordering process itself and subsequent delivery communication.
We hope you enjoy your new purchase and we look forward to serving you again.
Kind regards,
Your THOMAS SABO Team
Reunited with a prized possession
The agent was able to action my enquiry—and at speed. Enabling me to re-purchase a prized possession.
22 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Dean,
Thank you for your five-star feedback regarding your experience with Jack in our Customer Service Team.
We are really pleased to see that Jack was able to locate the discontinued item and assist with a manual order/purchase to reunite you with the watch.
Jack and the rest of the CS Team remain at your disposal if they can provide any further help in the future.
We look forward to getting this to you.
Kind regards,
Your THOMAS SABO Team
Haribo collection
Absolutely love the haribo collection . My necklace and bracelet are fab ! Super service and will be ordering again . Thank you very much ☺️☺️ !!
22 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Melissa,
Thank you for your lovely review regarding your recent order with us, as well as for our THOMAS SABO x HARIBO collection.
We hope you enjoy wearing your new purchases and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Great experience!I
Great experience!I was looking for a certain pair of earings , they weren’t available on the site at first, but the customer service was super helpful and managed to find some stock for me. Thanks to him, I got to buy them — and they’re absolutely gorgeous! Really happy with both , the product and the service.
22 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Adina,
Thank you for your five-star review and feedback for your recent interaction with our Customer Service Team.
We are really pleased that Jack was able to help with a manual order of a discontinued item. We hope you enjoy your new purchase and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
I love this jewellery
I love this jewellery, it has heart and soul❤️definitely, my next year birthday, I will buy something for me here again❤️and delivery and services are excellent, too. Thank you so much.
21 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Mária,
Thank you for lovely feedback regarding your recent purchase with us.
We are really pleased that you are happy with the jewellery itself, as well as the delivery and customer service.
We look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
The coolest watch delivered in super…
The coolest watch delivered in super quick time. Great service+++
16 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Andrew,
Thank you for your five-star review regarding your recent order with us.
It is great to see that Jack from our Customer Service Team was able to help regarding the change of shipping, to get the order delivered to you as quickly as possible.
We hope your enjoy your new watch and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
I bought a lovely Haribo necklace…
I bought a lovely silver necklace (Haribo) for my wife after seeing that a friend had bought one. The quality is fine and the design is great. The shipping was swift, free post is always a bonus. I paid 1 euro extra for a gift bag and found the bag and extra's, along with the overall packaging, to be super quality. 5***** easily.
8 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Andrew,
Thank you for your lovely feedback regarding your recent online order.
It's great to hear you were pleased with the necklace itself, as well as the speed of shipping and quality of packaging.
We hope this makes an excellent gift and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Another terrible overpriced jewellery…
Another terrible overpriced jewellery company equally as bad as Pandora. Their items tarnish without use in days and months. I purchased many items from Thomas Sabo which tarnished beyond recognition and without use at all in days. The engraving badly tarnishes as well a perfect way to throw away hard earned money. Items purchased from Shein are much better in quality and higher in value for money as compared to disgraceful Thomas Sabo and Pandora.
14 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Alizeh,
Thank you for your review regarding your THOMAS SABO jewellery.
Unfortunately, tarnishing is a natural process for any Sterling silver jewellery over time with wear and storage. Items are best looked-after by regular cleaning with a polishing cloth, particularly if not worn often as stagnant gases such as sulphur can build up within storage, reacting with the contents of the silver.
With wear, other influences such as cosmetics, salt secreted from the skin and use in water can also influence tarnishing, therefore even with or without wear, it is advisable to use a silver polishing cloth every now and then to rid your jewellery of any irritants to the metal and keep this as shiny as possible.
We provide a full range of hints and tips directly on our website for the care, cleaning and storage of our jewellery. Our TS run stores also offer a cleaning service where any tarnished jewellery can be cleaned and restored to its best possible condition.
As we are unable to locate any previous correspondence using your name, or any purchase/order details to make contact with you, if we can discuss any information or concerns in more detail, please contact our Customer Service Team at service@thomasaboo.com
Kind regards,
Your THOMAS SABO Team
Really pleased with my Single Hoop Earring
I am really pleased with my Thomas Sabo single hoop wolf tooth earring. Beautifully designed and made, and came packed in a excellent display box too.
12 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Steven,
Thank you for your five-star review regarding your recent online order with us.
It is great to hear that you are pleased with your new earring and we wish you a great day ahead!
Kind regards,
Your THOMAS SABO Team
Lovely item and great customer service.
11 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Mrs Williams,
Thank you for your five-star review regarding your recent purchase with us.
It is great to hear that you are happy with your jewellery, as well as the service received.
Thank you for sharing your lovely feedback and we wish you a great day!
Kind regards,
Your THOMAS SABO Team
Beautiful jewellery
Beautiful jewellery, very good quality. Precious pieces to make precious memories.
Only gave 4 stars, because order was incomplete xxx
11 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Mrs Payne,
Thank you for your review regarding your recent online order with us.
Whilst we are really pleased to hear that you are happy with your jewellery, we are sorry to learn that a gift bag was missing from your order. Our Customer Service Team have already reached out to you via email this morning to resolve this for you.
Kind regards,
Your THOMAS SABO Team
Delivery is fast and good nice things…
Delivery is fast and good nice things to buy
9 July 2025
Unprompted review
Reply from THOMAS SABO
Hej Lars,
Thank you for five-star feedback regarding our products and delivery service!
We look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Disappointed
Shocking packaging, bracelet arrived in Christmas charm club packaging that the bracelet didn't fit in.
No purchase tag on the bracelet to show its new
8 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Heather,
Thank you for your review regarding your recent order with us.
Our Customer Service Team have reached out to you this morning as we are not aware of Christmas packaging being used at this moment in time. All items purchased from us directly are not sent with price tickets/tags as these are included in anti-tarnish packaging and within the designated gift boxes, ready for immediate gifting.
Our CS Team do however look forward to hearing back from you by email so we discuss any concerns in more detail.
Kind regards,
Your THOMAS SABO Team
Reply from THOMAS SABO
Hello Josie,
Thank you for your five-star feedback! We hope you enjoy your new charm.
Kind regards,
Your THOMAS SABO Team
Shoddy goods
Honestly, such a disappointing review to have to leave, I love the designs Thomas sabo offer, but the quality of their items is absolutely rubbish.
I’ve had to have one ring repaired, the same necklace repaired twice and a pair of earrings I was gifted last week have arrived broken.
The ring was a spinning design and literally fell apart on my finger I’d had it a month and wore it a few times.
The necklace snapped twice once after a couple weeks of wearing and then again a year later.
One of the earrings won’t clasp shut, never worn.
For the price you pay, which is extortionate, you want a piece of jewellery that’s going to last more than a month. It’s absolutely ridiculous. If you’re not under warranty then you have to pay out for a repair, I have worked in another jewellery store where repairs are free regardless of how long you’ve owned the jewellery, and when you do need a repair, instead of replacing the dodgy jewellery like most stores will, they insist on sending it off to Germany and then you have to come back to store to pick it up when it’s ready about 3 weeks later.
All just a massive faff and waste of time and money.
Put me off massively, I’ll be looking for an alternate company to shop with and would advise others to do so too.
7 July 2025
Unprompted review
Reply from THOMAS SABO
Hello Ellie,
Thank you for your review and we are sorry to hear of the issues with your jewellery.
It is really disappointing to learn that you have experienced multiple problems in the past, including your recent purchase.
For all items within the initial returns period, we will always gladly rectify these issues immediately. For items outside of the initial returns period, in accordance with the terms and conditions of our warranty, all items need to be returned to our HQ in Germany for assessment of a warranty claim. Sadly depending on your location and the means of return, this can take several weeks.
As we cannot locate any correspondence using your name on Trustpilot, we kindly ask you to email service@thomassabo.com with details of your recent purchase so that we can assist further.
Kind regards,
Your THOMAS SABO Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.