Purchased new Thomas Sabo sunglasses from this site to replace the ones I lost. As this was my first time I might have expected delivery by DHL to be faster but after some patience and excellent help... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Myself and my wife went into the Birmingham shop after she had spoken to Sophie to arrange a delivery of a snoopy charm/necklace from the Manchester branch as it was the last one available at the ti... See more
Company replied
I’ve been purchasing jewellery from Thomas Sabo for many years now, mostly shop bought, but more so now online, which I will honestly say has been a pleasure. Delivery from Germany to the UK is fast,... See more
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I had such a wonderful experience today at Thomas Sabo Lakeside! A huge thank you to Gabi, who was absolutely amazing from start to finish. She was so friendly, patient, and knowledgeable, and real... See more
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Company details
Written by the company
In 1984, entrepreneur Thomas Sabo laid the foundations for a company that was to become the embodiment of high-end silver jewellery within a period of just a few years. Since then, the brand has internationally made a name for itself with hand-finished creations and a constantly-growing watches and eyewear segment. The attention to detail and the high standard of quality are what make THOMAS SABO stand out. All our activities, creative processes and designs pursue this maxim. Discover the world of THOMAS SABO online and in our retail stores.
Contact info
Silberstraße 1, 91207 , Lauf a. d. Pegnitz, Germany
- +49 (0) 91 23-97 15 0
- service@thomassabo.com
- www.thomassabo.com
4.3
Excellent
3K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Order arrived quickly however the…
Order arrived quickly however the bracelet is extremely thin and flimsy, it seems like it will break as soon as it catches on anything. The engraved test is so tiny it's barely visible. This was a lot more expensive than the equivalent in the likes of Dylan Oaks and seems like it won't last as long.
28 October 2025
Unprompted review
Reply from THOMAS SABO
Hello Roisin,
We regret that you are not satisfied with a Thomas Sabo product. Please describe the issue to us by email at service@thomassabo.com.
Kind regards,
Your THOMAS SABO team
I contacted Customer Services looking…
I contacted Customer Services looking for a piece of jewellery to complete a set, for my wife that was discontinued and not available in any U.K stores or online and they sourced it for me. Very helpful and kept in touch throughout the process. Thanks Jack.
9 October 2025
Unprompted review
Reply from THOMAS SABO
Hello Scott,
Thank you for your five-star review for Jack in our Customer Service Team.
It's great to hear we were able to source a discontinued item for you and assist with a purchase to get this delivered to you. We hope it makes an excellent gift!
Kind regards,
Your THOMAS SABO Team
Overpriced costume jewellery
Overpriced costume jewellery. Initially upon receiving ring it looked great, but unfortunately it tarnished after minimal wear and the gold plate wore off very fast
22 October 2024
Unprompted review
Reply from THOMAS SABO
Hello JS,
We are sorry to hear that you are not satisfied with your Thomas Sabo product. Please describe the issue to us by email at service@thomassabo.com.
Kind regards,
Your THOMAS SABO team
Reply from THOMAS SABO
Dear Ágnes,
Thank you for your five-star feedback! We're really pleased you are happy with the quality and design of the product, as well as the speed of delivery.
Kind regards,
Your THOMAS SABO Team
Very fast jewelry repair and quick…
Very fast jewelry repair and quick delivery! Thank you so much for the lovely gifts! 💫
21 October 2025
Unprompted review
Reply from THOMAS SABO
Hej Monika,
Thank you for your lovely feedback regarding your recent warranty claim.
It's great to hear you were pleased with the service and please do not hesitate to contact us again in the future if we can offer any further help.
Kind regards,
Your THOMAS SABO Team
Gift Bags
We have received the charms but only one of the gift bags we ordered, pacakage was left outside with no one ringing the doorbell
18 October 2025
Unprompted review
Reply from THOMAS SABO
Hello Justin,
Thank you for your review and we are very sorry to hear that one of your gift bags is missing. Our team have reached out by email this morning to resolve this for you. Please check your inbox and junk/spam folder.
Kind regards,
Your THOMAS SABO Team
Amazing quality and quick delivery
Bought as a gift, the jewellery is gorgeous and comes in great packing. Very quick delivery.
12 October 2025
Unprompted review
Reply from THOMAS SABO
Hello Ebony,
Thank you very much for your kind review. We are delighted that we were able to satisfy you on all levels.
We hope you enjoy your gift.
Kind regards,
Your THOMAS SABO team
Very good experience,the watch is…
Very good experience,the watch is lovely and delivery very quick
9 October 2025
Unprompted review
Reply from THOMAS SABO
Hello Andréa,
Thank you for your five-star review. We hope you enjoy your new watch and we look forward to serving you again.
Kind regards,
Your THOMAS SABO Team
DHL sucks
Loved the pendant♥️ DHL lost my package for four days :( So I wasn't happy for that. But thank you for a lovely piece of jewelry!
7 October 2025
Unprompted review
Reply from THOMAS SABO
Hei Riitta,
Thank you for your review regarding your recent order with us.
We are very sorry to hear that there were issues with DHL / Posti FI - we would have been very happy to assist with any issues or queries so please contact us at service@thomassabo.com in the future if we can help with any queries.
Despite the delivery frustration, we hope you love your new pendant.
Kind regards,
Your THOMAS SABO Team
Fast delivery
Fast delivery, good price. Beautiful piece of jewellery and lovely gift wrapping
7 October 2025
Unprompted review
Reply from THOMAS SABO
Hello Chloe,
Thank you for your lovely feedback!
We're so pleased you are happy with your jewellery and the packaging received.
Kind regards.
Your THOMAS SABO Team
Reply from THOMAS SABO
Hello Kevin,
Thank you for your lovely feedback regarding your recent order with us. We hope the ring fulfilled all of your expectations!
Kind regards,
Your THOMAS SABO Team
Cool cowgirl ! 🤠
Ordered as a gift - a lovely cowboy hat charm for someone who wears one . Delighted with it !
So nicely detailed and the enamel colours are lovely . Packaged very well and even came with a dinky cleaning cloth and charm collector notebook extra to the pretty gift box . Speedy delivery with a good discount - no complaints from me
I know the recipient will love it !
Thanx TS
4 October 2025
Unprompted review
Reply from THOMAS SABO
Hello SW,
We're so pleased you are happy with the quality of the design, as well as the packaging and freebies we included.
We hope this makes an excellent gift and look forward to serving you again.
Kind regards,
Your THOMAS SABO Team
So happy with my earrings
So happy with my earrings. They are beautiful.
Customer service had been nothing but excellent.
4 October 2025
Unprompted review
Reply from THOMAS SABO
Hello Lea,
Thank you for your lovely feedback regarding your recent order. We're really pleased to hear that you were happy with the service provided by Jack and we will ensure this is passed on directly.
We look forward to serving you again and hope you enjoy your new purchase.
Kind regards,
Your THOMAS SABO Team
Lovely bracelet not flimsy at all quite…
Lovely bracelet not flimsy at all quite heavy so really pleased,buying another for a Xmas present
3 October 2025
Unprompted review
Reply from THOMAS SABO
Hello Gaynor,
Thank you for your five-star review! We're really pleased you are happy with the quality of the bracelet and we look forward to serving you again.
Kind regards,
Your THOMAS SABO Team
A treat for me from me.
What a beautiful little treat to myself. An absolutely stunning piece of jewellery.
2 October 2025
Unprompted review
Reply from THOMAS SABO
Hello Keely,
Thank you for your lovely feedback regarding your recent purchase. We hope it makes an excellent treat!
Kind regards,
Your THOMAS SABO Team
Beautifully wrapped and quick delivery
Beautifully wrapped and quick delivery. The quality of the pieces are 10/10. I always recommend Thomas sabo to anyone looking to treat themselves or someone else
2 October 2025
Unprompted review
Reply from THOMAS SABO
Hello Kate,
Thank you so much for your lovely feedback. We're really pleased you were impressed with the quality of the jewellery and packaging, as well as the speed of delivery.
We look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Purchased 3 charms from the new peanuts…
Purchased 3 charms from the new peanuts collection. Lovely attention to detail except with the safety.
The snoopy charm with snoopy on kennel holding woodstock was sharp on the hair of woodstock when arranging it on my bracelet i received a sharp stab to the finger & it drew blood.
Contacted Jack @ TS who said from the photos i sent it looked normal and if i wanted a replacement it would be the same . As i explained in my e mail you would have to inspect it as the phots do not show the issue you have to feel it.
So sadly returned along with another 2 i had purchase to have a set on my bracelet.
At £110 for a single charm this is not the quality or customer service i expected from TS
23 September 2025
Unprompted review
Reply from THOMAS SABO
Hello Liz,
We are sorry to read your review, particularly as our new Snoopy collaboration has been highly praised since the initial launch.
After receiving your feedback by email, our Customer Service Team immediately offered a free return for a replacement or refund. Stocks were also checked on-site by our quality control department and we were unable to identify any related issues or defects with the intended design.
We are very sorry again that you were unhappy with the item upon arrival and for any disappointment this has caused.
Kind regards,
Your THOMAS SABO Team
Very nice jewelry
Very nice jewelry. Very beautiful and elegant package. Thank you.
27 September 2025
Unprompted review
Reply from THOMAS SABO
Hello Ieva,
Thank you for your lovely feedback for our jewellery and packaging. We wish you a great day ahead!
Kind regards,
Your THOMAS SABO Team
Reply from THOMAS SABO
Hello Bernadett,
Thank you for your five-star review!
We're so happy to hear that the delivery arrived quickly and as planned. We can see that our Customer Service Team were able to assist with getting your phone number added to the shipment to ensure delivery went smoothly, so it's great that everything worked out perfectly.
We look forward to serving you again.
Kind regards,
Your THOMAS SABO Team
Excellent customer service
Excellent customer service. Quality product and speedy delivery
25 September 2025
Unprompted review
Reply from THOMAS SABO
Hello Tina,
Thank you for your lovely feedback regarding your recent order with us.
It's great to hear you were pleased with the service, delivery and the quality of the jewellery itself.
We hope you enjoy your new purchase and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
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