Purchased new Thomas Sabo sunglasses from this site to replace the ones I lost. As this was my first time I might have expected delivery by DHL to be faster but after some patience and excellent help... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Myself and my wife went into the Birmingham shop after she had spoken to Sophie to arrange a delivery of a snoopy charm/necklace from the Manchester branch as it was the last one available at the ti... See more
Company replied
I’ve been purchasing jewellery from Thomas Sabo for many years now, mostly shop bought, but more so now online, which I will honestly say has been a pleasure. Delivery from Germany to the UK is fast,... See more
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I had such a wonderful experience today at Thomas Sabo Lakeside! A huge thank you to Gabi, who was absolutely amazing from start to finish. She was so friendly, patient, and knowledgeable, and real... See more
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Company details
Written by the company
In 1984, entrepreneur Thomas Sabo laid the foundations for a company that was to become the embodiment of high-end silver jewellery within a period of just a few years. Since then, the brand has internationally made a name for itself with hand-finished creations and a constantly-growing watches and eyewear segment. The attention to detail and the high standard of quality are what make THOMAS SABO stand out. All our activities, creative processes and designs pursue this maxim. Discover the world of THOMAS SABO online and in our retail stores.
Contact info
Silberstraße 1, 91207 , Lauf a. d. Pegnitz, Germany
- +49 (0) 91 23-97 15 0
- service@thomassabo.com
- www.thomassabo.com
4.3
Excellent
3K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried to locate a charm
Tried to locate a charm
I found it in the bullring Birmingham
Which is 3 drive away
Will in the store helped me
Order a voucher and he placed the order for me and posted to my house
I rang Will many times
He was patient and really helpful
The Bullring shop and Will are a credit to the company and deserve to be recognised for going above and beyond xx
9 December 2025
Unprompted review
Reply from THOMAS SABO
Hello Cordelia,
Thank you for your lovely feedback for Will in our Birmingham Bullring store. It's great to hear that we could assist in getting this to you and we will ensure that your feedback is passed on directly.
Kind regards,
Your THOMAS SABO Team
Pretty pendant delivered promptly
I’m very pleased with the little pendant I ordered and it arrived in a few days and I was kept informed regularly.
I was also able to notify Royal mail that they could leave the item in my safe place, which they did. So, result!
8 December 2025
Unprompted review
Reply from THOMAS SABO
Hallo Sue Osborne,
Thank you very much for your positive review and for taking the time to write it. We are delighted that you received your order so quickly and without any problems.
Thank you for placing your trust in us and our products.
Kind regards,
Your THOMAS SABO Team
Customer care team very quick and helpful!
Website easy to navigate! Ring sizes hard to gage so have placed orders and keep returning them changing the sizing, but the customer care team whenever ive had any quesions or issues are super quick at responding and very helpful going above and beyond making communication really smoother and pleasant
8 December 2025
Unprompted review
Reply from THOMAS SABO
Hallo Liane,
Thank you very much for your positive review and kind words. We are delighted to hear your positive feedback and that we were able to meet your expectations. We hope that we can continue to impress you with our service and products and would be delighted to welcome you back as our customer.
Kind regards,
Your THOMAS SABO Team
Highly recommended
It was a great experience from ordering to receiving the item. It was smooth as the website was easy to navigate, gives you update about delivery and the actual product is very well made. So overall, I highly recommend this brand :)
6 December 2025
Unprompted review
Reply from THOMAS SABO
Hello KZ,
Thank you for your five-star feedback regarding your recent order with us.
We're really pleased to hear that you were pleased with the overall shopping experience from start to finish and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Terrible shop experience…
Nothing went wrong with the purchase and itself. I looked, I chose and I bought.
The staff in the store in Milton Keynes however need some serious and urgent training in how to make customers feel welcome and satisfied. I’ve never been in any shop where the staff are so stern looking and are totally reluctant to make you feel at ease and happy that you’re in the right retail outlet.
Although I bought the ring it left me with a horrible taste around the poor service which could hardly be bothered.
4 December 2025
Unprompted review
Reply from THOMAS SABO
Hello Langford,
Thank you for your review regarding your recent visit to our Milton Keynes store. We are very sorry for any upset or frustration caused as this certainly doesn't reflect the usual service provided by our team members.
So we can investigate this further, we kindly ask you to send an email to service@thomassabo.com with further details of your visit (approximate time and date of visit) and our Customer Service Team will be happy to assist.
Kind regards,
Your THOMAS SABO Team
Another Beautiful Thomas Sabo Charm
I have received another beautiful charm, ordered for a Christmas present. The family love Thomas Sabo jewellery and it is all promptly delivered
5 December 2025
Unprompted review
Reply from THOMAS SABO
Hello SueP,
Thank you for your lovely feedback regarding your recent order with us.
We're so pleased that delivery was prompt and you are happy with the design - we hope this makes an excellent Christmas gift!
Kind regards,
Your THOMAS SABO Team
Stunning jewellery
Gorgeous ring ordered have ordered a couple recently and they are beautiful pieces so sparkly and well made, packaging and delivery excellent too! Nothing at all to complain about great service from start to finish.
4 December 2025
Unprompted review
Reply from THOMAS SABO
Hello Heather,
Thank you very much for your positive feedback. We are delighted that you like Thomas Sabo products and hope you continue to enjoy your jewelry in the future.
Kind regards,
Your THOMAS SABO Team
Extremely pleased with braclet and…
Extremely pleased with braclet and charm. Great service from ordering in shop to delivery. Arrived when stated, kept informed at all the stages . Thankyou all. Will be ordering again x highly recommend
4 December 2025
Unprompted review
Reply from THOMAS SABO
Hello Julie Burrows,
We are delighted that you were satisfied with the processing of your order. Thank you for your review. We hope you enjoy your new jewelry.
Kind regards,
Your THOMAS SABO Team
Thomas Sabo 9 Royal Mail 0
Website was easy to negotiate when I was looking for an anklet for my granddaughter's 21st birthday in January and pleased it was a Black Friday deal. But Royal Mail's service was extremely bad, unprofessional and not in keeping with their usual service. I know they take on extra staff over the Christmas period but they should receive proper training and face the consequence if they don't keep up the good name of Royal Mail. I specified a safe place if I was out but I was IN when I got a message to say my package had been left in my safe place and a card put through my door to that effect. There was no card and no package. I discovered that not only had the package been left at the wrong address, but it had been put on top of a flowerpot outside the front door. Not very safe at all as anyone passing could have taken it! I hope Thomas Sabo make a complaint to Royal Fail!!
4 December 2025
Unprompted review
Reply from THOMAS SABO
Hello Maureen,
Thank you for your review regarding your recent order with us.
Whilst we are pleased we were able to meet your expectations, we are disappointed to hear that Royal Mail left the parcel unattended, despite being at home and available to accept this. We will pass this feedback on to your local Royal Mail depot directly.
Despite the frustration with delivery, we hope the anklet makes an excellent gift for your granddaughter.
Kind regards,
Your THOMAS SABO Team
Very Happy Customer
Ease of ordering process
updates provided whilst awaiting delivery
Delivery when expected (nearly to the minute)
Lovely Product
4 December 2025
Unprompted review
Reply from THOMAS SABO
Hello HFF,
Thank you for your positive review! We are delighted to hear that you are satisfied with our quality and delivery.
We hope to welcome you back to our online shop soon.
Kind regards,
Your THOMAS SABO Team
Easy ordering process to delivery
Process from innitial order online was easy, found what I wanted scrolling their website , ordering was straight forward and recieved follow up emails as it passed through the system , recieved by carrier today nice quality item
4 December 2025
Unprompted review
Reply from THOMAS SABO
Hello Russ Phillips,
Thank you very much for your positive review and for taking the time to write it.
We are delighted that your order was processed so quickly and smoothly.
Thank you for placing your trust in us and our products. We look forward to welcoming you back again soon.
Kind regards,
Your THOMAS SABO Team
Ordered two pairs of ear studs for my…
Ordered two pairs of ear studs for my partner arrived on time and packaged with care.
Lovely ear studs,well made.
Thank you.
4 December 2025
Unprompted review
Reply from THOMAS SABO
Hello Abdul Ali,
Thank you for taking the time to write this wonderful review and share your positive feedback. We hope you continue to enjoy your jewelry.
Kind regards,
Your THOMAS SABO Team
Always efficient
Never had any problems with Thomas Sabo deliveries. Great communication from the placing of order right through to delivery. Also love the fact they use Royal Mail as I feel they are much more efficient and respectful of your parcel.
3 December 2025
Unprompted review
Reply from THOMAS SABO
Hello Muriel,
We are delighted that you were satisfied with the processing of your order. Thank you for your review. We hope you enjoy your new jewelry.
Kind regards,
Your THOMAS SABO Team
Amazing jewellery
Absolutely chuffed to bits there designer packaging is so nice really excellent quality jewellery will definitely buy again intact I will be getting some more charms in the future and didn't take long to arrive either.
30 November 2025
Unprompted review
Reply from THOMAS SABO
Hello Linzi,
Thank you for your five-star review regarding your recent online order with us.
It is great to hear that you satisfied with the packaging and quality of the jewellery, and we wish you lots of happy memories with your new purchase.
Thank you for sharing your lovely feedback and we wish you a great day!
Kind regards,
Your THOMAS SABO Team
A fantastic bracelet that arrived in…
A fantastic bracelet that arrived in perfect condition and only a few days after my order. I would recommend Thomas Sabo to anyone.
30 November 2025
Unprompted review
Reply from THOMAS SABO
Hello John,
Thank you for taking the time to leave us a five-star review.
We are really happy that you were pleased with your purchase, as well as the speed of delivery. We look forward to serving you again soon.
Kind regards,
Your THOMAS SABO Team
Very happy with the item and the…
Very happy with the item and the design.
This is a present and i'm sure it will be well received.
Regular updates and it was delivered within the timescale thank you .
I also ordered a few bracelets one of which I have received and and pleased although I should of ordered a slightly smaller size..all in all happy with items and the ordering process
26 November 2025
Unprompted review
Reply from THOMAS SABO
Hello jollyrs,
Thank you for your five-star feedback regarding your recent online order with us.
If you need any help with a return/exchange of the bracelet which may be a little big, please do not hesitate to contact our Customer Service Team at service@thomassabo.com
Thank you for sharing your kind feedback and we wish you a lovely day ahead!
Kind regards,
Your THOMAS SABO Team
Really pretty bracelet to replace…
Really pretty bracelet to replace broken favourite,simple order process kept well informed of my orders progress and it arrived on time ,could not be better😃
28 November 2025
Unprompted review
Reply from THOMAS SABO
Hello Andrew,
Thank you for your five-star review! We're pleased to hear you were satisfied with the ordering process, updates and delivery timeframe.
We hope to serve you again in the near future.
Kind regards,
Your THOMAS SABO Team
Beautiful charm!
From the minute I ordered the charm I was informed of the progress of it until I received it. The charm is well made I am delighted with it. It was delivered quickly, great value for money.
29 November 2025
Unprompted review
Reply from THOMAS SABO
Hello Mrs Price,
Thank you for your five-star review regarding your recent online order with us. It's great to hear you are pleased with the quality of the charm in relation to the overall cost, as well as with our delivery updates.
Thank you for sharing your lovely feedback and we wish you a great day ahead!
Kind regards,
Your THOMAS SABO Team
Ordered 2 Charms for my bracelet
Ordered 2 Charms for my bracelet. They arrived promptly and I’m delighted with them.
Will definitely shop with them again
20 November 2025
Unprompted review
Reply from THOMAS SABO
Hello Fiona,
Thank you for your kind feedback regarding your recent order with us. We're pleased to hear that you were happy with both the speed of delivery and the charms themselves.
We look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Coloured cross necklace
Really pleased with the necklace. Great quality. Great communication and quick delivery. Would use again for sure 👌
21 November 2025
Unprompted review
Reply from THOMAS SABO
Hello James,
Thank you for your kind feedback for your recent order with us. We're really pleased you are happy with the quality of the necklace, as well as the speedy delivery and communication.
We look forward to serving you again in the near future and hope you enjoy your purchase.
Kind regards,
Your THOMAS SABO Team
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