Mulberry clock delivered today safely, as with other reviews I found it cheaply made and appearance for the price. Thought it was made in the UK not China, the minute hand slightly bent and the clock... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased the Cuckoo clock, but it arrived damaged and defective. The clock itself is very cheaply made. The pendulum won't stop moving even though it's supposed to stop at 10 pm. The bird, stops... See more
Company replied
I've had two Thomas Kent clocks. The original was purchased in 2020 and was a nice solid feeling ceramic material. The new clock from 2025 looks the same on the outaide but is made out of a light we... See more
Great company and great clocks. I ordered a clock it came quickly and was beautiful . Unfortunately it did not work with my colour scheme and so I asked to return it. This was accepted and dealt wi... See more
Company details
Written by the company
Browse our delightful range of wall and mantel clocks. At Thomas Kent Clocks, we strive to provide unique items that truly enhance your property.
Contact info
Unit 1, Redbourn Industrail Park, Redbourn, AL3 7LG, St Albans, United Kingdom
- +44(0)3303632222
- customerservices@thomaskent.co.uk
- www.thomaskentclocks.com
2.4
Poor
22 reviews
Replied to 57% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered two clocks to check the…
I ordered two clocks to check the colors. I really liked the quality of the clocks, but I wasn't sure which color I liked best. I was able to return one of the clocks for a full refund, and the process was quick and hassle-free. I would definitely recommend Thomas Kent to anyone who is looking for a high-quality clock.
27 November 2023
Unprompted review
Love my clock
Bought the 80cm Black and copper clock and it is beautiful. Really stands out on my grey wall. It was delivered the next day and packaged well for a safe arrival. I would definitely recommend this company
5 August 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.