They are really good and have a lot of options to choose from. At least for entry levels. I am really satisfied with them as a company and really appreciate how fast they were to solve an issue I had... See more
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Review summary
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Been using these guys for literally decades, mostly guitar stuff, but some drum stuff too. One of the best companies I have ever dealt with. Great prices, fast delivery, the customer service is u... See more
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I was looking for a guitar bag for my acoustic guitar which is an older model and a slightly awkward size. I ordered one which they recommended and it arrived quickly and was very nice. Sadly it was s... See more
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I ordered a violin chin rest from Thomann which was shipped to me in the UK. Unfortunately it proved to be unsuitable as the screw worked loose and I enquired about returning it. Thomann's response wa... See more
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Company details
About Thomann Music
Written by the company
Thomann – Music Is Our Passion: Thomann in Treppendorf ist mit rund 1.500 Mitarbeitern und über 17 Millionen Kunden Europas größter Musikalienhändler.
Das Familienunternehmen vertreibt nicht nur Instrumente und Zubehör aller Art. Auch Lichtanlagen, Bühnen- und Studiotechnik sowie eine Vielzahl an Ausrüstung für Video-Producer, Creator, Podcaster und Online-Streamer gehört zu Thomanns Line-up. Der kundenfreundliche Online-Shop umfasst mehr als 110.000 Artikel.
Die Thomann-Verkaufsberater der insgesamt 13 Fachabteilungen sowie die Muttersprachler aus 18 Nationen im firmeneigenen Call-Center sind größtenteils Musiker und betreuen mit dieser Leidenschaft und fundiertem Wissen Kunden aus aller Welt. All diese Faktoren unterstreichen Thomanns Position in der Branche als Marktführer.
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
Contact info
Hans-Thomann-Str. 1, 96138, Burgebrach, Germany
- +499546922366
- info@thomann.de
- www.thomann.de
4.1
Great
22K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Reply from Thomann Music
Hey Julia!
Glad our advice struck the right chord and helped you find your groove. Always happy to keep the music moving!
Your Thomann Team
Great service and company. Please change your shipment provider.
They are really good and have a lot of options to choose from. At least for entry levels. I am really satisfied with them as a company and really appreciate how fast they were to solve an issue I had with my Bass. I'd give them 5 stars without any issue if it wasn´t because they ship their items with the absolute worst delivery company there is in Europe, DHL. They are super slow and inaccurate.
5 March 2026
Unprompted review
Reply from Thomann Music
Hi Sebas!
Thank you for your kind words about our service and team — we really appreciate it!
At the same time, we are sorry to hear about your experience with the delivery.
We are glad we could quickly resolve the issue with your bass, but we also take your feedback about the shipping provider seriously. We work closely with our partners to ensure reliable deliveries, and comments like yours help us push for improvements.
Thanks again for your honest feedback and support — we will keep working to make the whole experience, from order to delivery, as smooth as possible!
Your Thomann Team.
Great Site amazing Customer Support
Their site is really intuitive and their prices are really competitive.
I am from Greece and I needed support for my order and the customer support (from the people responsible for Greece and Cyprus) were amazing. The best customer support I ever got. Knew their domain, super nice and always to the point with their answer!
11 April 2026
Unprompted review
Reply from Thomann Music
Hello!
That sounds like a five-star performance from start to finish!
We are really happy to hear the website felt intuitive and that our team for Greece and Cyprus delivered such a strong support experience. Knowledgeable, friendly, and straight to the point — that is exactly the kind of service we aim to provide every day.
“The best customer support ever” is a title worthy of a headline act, so we will make sure the team hears about this!
Thanks a lot for your kind words and trust!
Your Thomann Team.
Loyal customer for years — first issue, and a terrible experience.
I purchased a Neural DSP Quad Cortex in September 2024. After about a year of flawless use, the unit developed a serious fault — extremely low input levels across all inputs, with loss of dynamics and sound quality.
The unit was sent for repair through Thomann. The process took approximately three months. According to the service report, the I/O board was replaced — but the fault was never confirmed before the repair, and the result was never verified afterwards. When I received the unit back, the problem was completely unchanged.
I have provided Thomann with detailed documentation: video of the fault, controlled measurements from all three inputs, and a comparison against another unit under identical conditions showing a 20–25 dB difference. The manufacturer (Neural DSP) has reviewed the case and was unable to confirm whether the unit is within specification. The email thread between myself, Thomann and Neural DSP contains 55 emails — they have not been accommodating at all.
Despite all of this, Thomann refused to offer a refund or replacement. They repeatedly insisted on another repair cycle — without answering whether a confirmed fault would actually lead to a resolution. They also tried to shift responsibility to the manufacturer's warranty, even though my claim is directed at Thomann as the seller.
I have been without a functioning unit since November 2025 — nearly five months. As a long-time customer who has never previously had an issue, this has been an extremely frustrating experience. I expected far better from Thomann.
--
2026-04-14: Thomann has now invited me to contact their review team, and I have done so. I hope this leads to a fair resolution. Will update this post :)
--
2026-04-20: The case has been escalated to Thomann's Nordic Team Leader. However, the response indicates that Thomann intends to process this as a standard warranty service request — meaning I need to return the unit again via PostNord and wait for inspection, with no commitment to a specific timeline or outcome. The previous repair cycle took approximately three months. I have no reason to expect this will be faster. My complaints to ECC Norway and the chargeback process through my card provider remain active and will continue in parallel.
9 April 2026
Unprompted review
Reply from Thomann Music
Hello,
Thank you for taking the time to explain your case in such detail, and we are truly sorry for the long and frustrating experience you have had.
In cases like this, we are required to follow the manufacturer’s technical assessment and guidance. If the manufacturer is unable to confirm a fault or determines that the unit is operating within its specifications, we must base our next steps on that evaluation. We understand that this may not align with your own findings, and we regret how frustrating that situation is.
That said, we do not want to leave you without support. We would appreciate the opportunity to review your case once more in detail. Please contact us at reviews@thomann.de with your order information so we can take another look and see how we can assist further.
We look forward to hearing from you.
Your Thomann Team.
Never Delivered - No refund despite proof
I never received my item which DHL claimed they delivered to me, but in fact, delivered to a wrong address which refused it. Thomann refuses to refund me £77.90 despite DHL's photo showing wrong delivery location and DHL's admssion to me that they delivered to a wrong place. DHL never got back to me afterwards.
Because DHL's system claims that it was delivered to my address, Thomann will ignore all my evidence gathered and refuses to give me my refund or replacement, saying they must "investigate."
I did two weeks of investigation for Thomann and chased down what happened with evidence, but neither Thomann nor their chosen courier DHL is showing accountability nor empathy.
£77.90 is a drop in a bucket for these two companies. But for a student on a budget who saved up for weeks to buy a reed cutter for my saxophone practice, it is a fortune.
What an unempathetic, unprofessional company.
***
I ordered a Cordier Reed cutter for my saxophone and paid their shipping fee. DHL claimed to have delivered to my address signed for it by a nonexistent "sam"
1 April 2026
Unprompted review
Reply from Thomann Music
Hello,
We are very sorry to read about this situation, as it is clearly not the experience we want for our customers.
What you describe regarding the delivery and the information you received is unusual and definitely needs to be reviewed in detail. We understand how frustrating this must be, especially given the effort you have already put into investigating the issue yourself.
Please contact us at reviews@thomann.de with your order details so we can take a closer look and support you further.
Your Thomann Team.
Simple and smooth
Simple and smooth. The staff responded promptly. I recommend it.
8 April 2026
Unprompted review
Reply from Thomann Music
Hey Andras!
Simple, smooth, and quick replies — that is a combination we love!
We are glad everything flowed easily and that our team was there right on time when needed.
Thanks a lot for the recommendation, it really means a lot to us!
Your Thomann Team.
Beware of Long Return Delays at Thomann
I’m very disappointed with my recent return experience at Thomann. It’s been over two weeks since I sent the item back and I still haven’t received my refund. According to the tracking information, the return has been stuck at customs for eight days now with no progress. The whole process feels far too slow compared to other retailers. I expected a smoother and faster resolution from a company of Thomann’s size and reputation
7 April 2026
Unprompted review
Reply from Thomann Music
Hi Simon,
We are very sorry to hear about your experience and understand how frustrating this delay must be, especially when it is held up in customs.
We unfortunately have no impact over this process but we kindly ask you to please contact us at reviews@thomann.de with your order details so we can look into this for you and assist further.
Your Thomann Team.
Music stand light is a lifesaver for…
Music stand light is a lifesaver for latenight rehearsals. The clip is strong and the 3 difrent brightness levels are perfect for reading sheet music without straining my eyes
6 April 2026
Unprompted review
Reply from Thomann Music
Hi Mikkel!
A true late-night hero! That music stand light sounds like the quiet MVP of your rehearsals — strong clip, perfect brightness levels, and no more squinting at sheet music like it is a secret code. Even the night shift deserves good lighting!
Glad it is making your sessions easier, and we wish you many smooth rehearsals ahead.
Your Thomann Team.
Thomann is extremely trustworthy and…
Thomann is extremely trustworthy and seems to value their customers.
I hope they never lose that and I'll always come back for any audio equipment needs.
100% recommended
4 April 2026
Unprompted review
Reply from Thomann Music
Hi Maxim!
That means a lot to us!
Trust and long-term loyalty are like a great band relationship — built over time and worth keeping strong. We are really happy you feel valued, because that is exactly what we aim for with every order and every interaction.
Thanks for the 100% recommendation and for sticking with us — we will keep the amps warm for your next visit🎸
Your Thomann Team.
EASY CHECKOUT
4 April 2026
Unprompted review
Reply from Thomann Music
Hey Vlad!
Straight to the fun part🎸
We are glad everything moved fast and smooth — no long intros, just straight into new gear day.
Thanks for the shoutout and enjoy the music!🎶
Your Thomann Team.
Guitar strings
Hi. Just ordered a three set pack of elexir guitar strings from Thomann. They always have them in stock and they are always good value for money.
I recommend Thomann and I will always buy my string's from them.
2 April 2026
Unprompted review
Reply from Thomann Music
Hey Luke!
Sounds like you have your string game perfectly tuned!
The Elixir guitar strings 3 pack are a fantastic choice — long-lasting, reliable, and always ready for the next session. We are really glad you keep finding them in stock and at a price that feels right.
Thanks a lot for the recommendation and your loyalty — we will keep your strings ready so the music never misses a beat 🎶
Your Thomann Team.
Guitar clearly wasn’t brand new
Guitar clearly wasn’t brand new, a lot of scratches on the guitar body and neck, the headstock was dented?? This definitely didn’t happen in transit as the guitar came nested in 2 boxes and a guitar case which were all fine. The input jack had visible grime and collected dust… Thomann admitted it had been sent to a customer before but apparently was “never accepted”. The manufacturer box had been re-sealed several times? They tried to offer me £75 off a £1700 damaged guitar which was laughable. Wasting my time sending me a guitar which clearly wasn’t new (as labeled) and leaving me the hassle of sending it back.
2 April 2026
Unprompted review
Reply from Thomann Music
Hello Ben,
We are sorry to hear about your experience and appreciate you taking the time to describe everything in detail.
From what you have outlined, there can be multiple factors involved in situations like this. Even with careful packaging, damage or marks can sometimes occur during transit, and at the same time, the prior handling and inspection of the item before dispatch are also taken into account when assessing its condition.
An instrument sold as new should meet clear expectations, and we understand why the condition you received led to disappointment. Feedback like yours is important, as it helps us review where processes may need closer attention.
We would like to look into your case again together with all available information. Please contact us at reviews@thomann.de with your order details so we can review this properly and assist further.
Your Thomann Team.
The best music store in the world!
1 April 2026
Unprompted review
Reply from Thomann Music
Hey Di!
Whoa—straight to number one in the charts!🎶
That kind of praise makes us want to throw a confetti cannon in the warehouse. We are absolutely thrilled you feel that way and will keep working hard to deserve that “world tour” level compliment.
Thanks for being part of the Thomann family!
Your Thomann Team.
Very quick and easy.
31 March 2026
Unprompted review
Reply from Thomann Music
Hi there!
We love hearing that everything went quick and easy—that is exactly how it should feel. No long solos, just straight to the good part😄
Hope to see you back again soon for the next round!
Your Thomann Team.
Worst customer experience
My god, Thoman is the worst customer service experiemce if my life. Now, the regional customer service has responded to ny questions with the same email 6 times, ond they have done nothing with my problems.
1 February 2026
Unprompted review
Reply from Thomann Music
Hi,
We are really sorry to hear about your experience, especially the repeated responses you received—that is understandably frustrating.
We would very much like to take a closer look at what happened and assist you properly. Please reach out to us at reviews@thomann.de with your order details so we can investigate your case and work toward a solution.
Your Thomann Team.
Do not place orders
Do not place orders! The products you order for the "sale" price are not even in stock. Because it is an international order. Your money is gone! God knows when I recieve my refund. Called costumer service. They do not help at all. The cancelled products of mine are still in stock. Really dissapointend in Europe"s "BIGGEST" music store. You can change it to Europe"s lowest costumer service!
30 March 2026
Unprompted review
The best online shop ever!
They respond in seconds. Placing the order is smooth and quick. They have very friendly and professional support. If you claim a warranty issue, there are no unnecessary questions! You can call them, write an e-mail or talk to them online. Talk to the real person, not some AI... There is no online shop like that. And I'm not an employee of Thomann, just one very satisfied customer!
30 March 2026
Unprompted review
Reply from Thomann Music
Hello Ales!
This reads like a full-on anthem for customer service!
Seconds-fast replies, smooth ordering, real human support — no robots trying to steal the spotlight — we are absolutely here for that.
We are especially glad the warranty process felt straightforward and stress-free, just as it should be.
Thanks for the amazing feedback and for spreading the good vibes — it means a lot to the whole team!🎸
Your Thomann Team.
I bought an electronic drum kit in…
I bought an electronic drum kit in January 2026 as a gift for my daughter. It quickly became a major disappointment.
The drum module was defective from day one. I've had to send it back three times, and the kit has been stuck in transit or under repair for over two months. Multiple support reps and even a third-party company confirmed the module is faulty. Extremely frustrating — Thomann seems to have little control and even less care for customers.
29 March 2026
Unprompted review
Reply from Thomann Music
Hi Javier,
We are very sorry to hear about the ongoing difficulties you have experienced with the electronic drum kit and the repeated returns.
Situations involving multiple returns, extended repair times, and confirmed technical faults are understandably frustrating, and we regret that we have not been able to resolve this to your satisfaction so far. Your feedback regarding communication and handling is taken seriously.
We would appreciate the opportunity to review your case in detail and better understand the full history so we can support you appropriately. Please contact us at reviews@thomann.de with your order details so we can investigate further and find a suitable solution.
Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.
Your Thomann Team.
Thomann service
I have been using Thomann’s services for several years now, and they have never disappointed me. They deliver products quickly and reliably, and their customer service responds to questions promptly. They are very kind and positive—everything is excellent. Keep up the great work!
27 March 2026
Unprompted review
Reply from Thomann Music
Hello Michail,
Reading this feels like a greatest hits compilation!
Years of trust, smooth deliveries, quick replies, and positive vibes — that is exactly the kind of long-term groove we love to be part of.
We are really happy to hear everything has stayed consistent and reliable for you over time.
Thank you for the kind words and the encouragement — we will keep the show running strong for many more encores 🎸
Your Thomann Team.
Worrying unboxing experience
The box it showed up in did not exactly inspire confidence. The products were just loosely in a box that was barely holding together. I thankfully did not order expensive electronics, just a bag and a cheap power supply.
26 March 2026
Unprompted review
Reply from Thomann Music
Hello Otto,
We appreciate your honest feedback, and we are sorry to hear about the condition your package arrived in.
Even if the items were not damaged, this is not the standard we aim for when it comes to packaging. We completely understand why this would make you hesitant about future purchases.
We would be more than happy to take a closer look at this for you. If you would like, please share your order details with us at reviews@thomann.de so we can review what happened and address it internally.
Thank you in advance.
Your Thomann Team.
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