They are really good and have a lot of options to choose from. At least for entry levels. I am really satisfied with them as a company and really appreciate how fast they were to solve an issue I had... See more
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Review summary
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Been using these guys for literally decades, mostly guitar stuff, but some drum stuff too. One of the best companies I have ever dealt with. Great prices, fast delivery, the customer service is u... See more
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I was looking for a guitar bag for my acoustic guitar which is an older model and a slightly awkward size. I ordered one which they recommended and it arrived quickly and was very nice. Sadly it was s... See more
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I ordered a violin chin rest from Thomann which was shipped to me in the UK. Unfortunately it proved to be unsuitable as the screw worked loose and I enquired about returning it. Thomann's response wa... See more
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Company details
About Thomann Music
Written by the company
Thomann – Music Is Our Passion: Thomann in Treppendorf ist mit rund 1.500 Mitarbeitern und über 17 Millionen Kunden Europas größter Musikalienhändler.
Das Familienunternehmen vertreibt nicht nur Instrumente und Zubehör aller Art. Auch Lichtanlagen, Bühnen- und Studiotechnik sowie eine Vielzahl an Ausrüstung für Video-Producer, Creator, Podcaster und Online-Streamer gehört zu Thomanns Line-up. Der kundenfreundliche Online-Shop umfasst mehr als 110.000 Artikel.
Die Thomann-Verkaufsberater der insgesamt 13 Fachabteilungen sowie die Muttersprachler aus 18 Nationen im firmeneigenen Call-Center sind größtenteils Musiker und betreuen mit dieser Leidenschaft und fundiertem Wissen Kunden aus aller Welt. All diese Faktoren unterstreichen Thomanns Position in der Branche als Marktführer.
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
Contact info
Hans-Thomann-Str. 1, 96138, Burgebrach, Germany
- +499546922366
- info@thomann.de
- www.thomann.de
4.1
Great
22K reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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Great price.
I started using Thomann recently. Their website is easy to use; they have lots of great stock, and their prices are really good, especially the LR Baggs M80 that I’ve just bought! Thanks.
24 March 2026
Unprompted review
Reply from Thomann Music
Hey Jim!
The LR Baggs M80 is a bit of a legend — like plugging your acoustic straight into the spotlight and letting it tell its story loud and clear. We are really glad you found what you needed at a price that made it even sweeter.
Also fantastic to hear your first experiences with us have been smooth and easy. A well-stocked shop and a simple website should feel like flipping through a perfectly organized record collection — everything right where you want it.
Thanks for the kind words, and enjoy every note with your new setup🎶
Your Thomann Team.
Great service and communication
Hi Thomann team,
This is a part of a thank you and compliments I had to give to your representative:
I wanted to take a moment to write you personally a note of appreciation and to say THANK YOU – truly, from the bottom of my heart.
Your service, your patience, your kindness, and the genuine care you showed throughout our entire conversation made this experience feel warm and human, even though we were communicating across oceans and time zones. In a world where international customer support can sometimes feel distant or impersonal, and mechanical, you turned it into something completely different: real, reliable, very professional and totally respectful.
Every interaction with you felt positive, professional, and reassuring. You gave me not just cooperation but real solutions, a real sense of trust, fairness, and the feeling that someone actually cared about making things right. This kind of dedication is incredibly rare – and honestly, it’s been the best customer service experience I’ve ever received, anywhere.
So thank you, *** – you personally made all the difference (and to the amazing team behind you and Thomann as a company – thank you too).
Please consider me not just a satisfied customer, but a very grateful and loyal one.
Warmest regards (and a big smile),
P.S. By the way… can I finally throw away all those packages now? 😂
Hope next time we will be in chat will be in a more positive crossroads . 😂
Thanks again.
Best of wishes and regards,
Sincerely yours
James
15 March 2026
Unprompted review
Reply from Thomann Music
Hi James😊
Thank you for taking the time to write something so thoughtful and generous!
We are especially happy to hear that our colleague could turn what might have been a routine support case into a genuinely human experience. Across oceans and time zones, that connection matters a lot to us, and your words show exactly why we do what we do.
Your kind feedback will absolutely be shared with the whole team. Moments like this are the backstage fuel that keeps everything running with care and dedication.
And about those packages… well, unless you are planning to build a cardboard drum kit or a DIY studio, you officially have our blessing to let them go!😄
Looking forward to our next chat — hopefully a smooth, chart-topping one from the very beginning.
Your Thomann Team.
Thomann great at resolving faulty item
Something I bought became faulty after 1&1/2 years. Thomann couldn’t repair it so they gave me a new one as it fell within the 3 year Thomann warrantee. I didn’t have to pay postage. It was all very easy. Great service, thanks!
21 March 2026
Unprompted review
Reply from Thomann Music
A faulty item? No problem - your new gear arrived without you lifting a finger (or paying postage). We love keeping things smooth, easy, and in perfect harmony.
Thanks for the kind words, here’s to many more stress-free jams with Thomann!
Keep On Rockin' Greg!
Return of a Behringer Flow 8 digital…
Return of a Behringer Flow 8 digital mixing console with a defect and 1 year of use, it was immediately replaced with a new unit, top-notch after-sales service, 10 out of 10 for Thomann.
20 March 2026
Unprompted review
Reply from Thomann Music
Hi Vitor!
Wow, turning a “flow” hiccup into a smooth jam session - love it! We’re glad your Behringer Flow 8 got swapped out fast, no off-key moments, and you’re back to mixing like a pro.
Thanks for the top marks, and here’s to many more flawless tracks and zero technical blues!
Your Thomann Team
Sire P6 Bass Guitar
Bought a Sire P6 Bass and wanted to get an update on shipping (to UK). The assistant was very knowledgable and polite, gave me an update a quick overview of the UK Customes process and estimated timeframe. I found the whole experience very informative and would very much recommend Thomann to any prospective UK customers.
19 March 2026
Unprompted review
Reply from Thomann Music
Hey Nigel!
Sire P6 safely on the way! Smooth updates, zero surprises; just like a ♪♪Good Vibrations♪♪ groove. Thanks for recommending us, and keep those basslines rolling!
Your Thomann Team
Delt with Thomann for quite a few…
Delt with Thomann for quite a few instruments over recent years, always great service,great people. Thank you very much.( Oops, just ordered anther guitar ).
20 March 2026
Unprompted review
Reply from Thomann Music
♪♪Oops, you did it again!♪♪ Looks like Britney predicted your checkout moves perfectly.
Thanks for rocking with us over the years, your collection of instruments is basically a hit parade by now. Can’t wait to see what riff you cook up with your new guitar!
Keep slaying those solos Anthony!
Your Thomann Team
Very good packaging i was scared since…
Very good packaging i was scared since they ship the ship the guitars but it was protected very well also great website and great products you can find anything you're looking for
20 February 2026
Unprompted review
Reply from Thomann Music
Hey Ouas Beats!!!
♪♪Signed, sealed, and delivered♪♪ and safe as a Stevie Wonder classic! Glad your guitar arrived without a scratch and that our website helped you hit all the right notes. Thanks for the kind words. May your new gear bring endless jam sessions!
Your Thomann Team
Reliable, fast, and professional.
This is my second time shopping at Thomann. Before every purchase, I conduct research, ask questions, and share my concerns.
I've never been left without answers, help, or reliable advice in resolving any issue I've brought to the Thomann team.
Purchased items, regardless of size, have always been impeccably secured.
I'm full of admiration for the work and commitment they put into ensuring every customer is satisfied and feels they've been treated exceptionally well.
20 March 2026
Unprompted review
Reply from Thomann Music
Hey Martin!
Sounds like we hit all the right notes! Thanks for trusting us again - from questions to delivery, we’re thrilled to keep the rhythm smooth, secure, and rock-solid. Your kind words are music to our ears, and we’ll keep the encore coming!
Your Thomann Team
The greatest music company in the world
The greatest music company in the world. Unparalleled offer, exceeding expectations and great, humane customer care. Been a customer for years and will be for years to come because it's just so well run and dependable, I can't think of any competitor to match Thomann!
20 March 2026
Unprompted review
Reply from Thomann Music
Wow! Thank You Dorian!
Hearing you call us ♪♪Legendary♪♪ - like Welshly Arms said - is the ultimate encore! Your loyalty hits all the right notes, and we’re thrilled to keep exceeding expectations, delivering great gear, and giving customer care that actually cares.
Here’s to many more years of riffs, jams, and legendary Thomann moments!
Thomann has always been solid.
Thomann has always been solid. Lots of information about all the things that musicians might need or want, helpful product reviews by purchasers, reasonable prices on many items and of course sales campaigns and whatnot. A good company with many of the things that aren’t available locally. Highly recommended.
20 March 2026
Unprompted review
Reply from Thomann Music
Hey Brian!
Thanks for the great review! Just like ♪♪Solid♪♪ by Ashford & Simpson, we aim to be dependable, reliable, and always hitting the right note for musicians. From helpful reviews to hard-to-find gear and fair prices, we love keeping your music journey smooth and jam-ready.
Here’s to many more solid orders and perfect riffs!
Your Thomann Team
I wanted to buy an instrument at a…
I wanted to buy an instrument at a local store but the price was so much more i had to try Thomann. I can't fault them. Just before my order was delivered the item went on sale. I emailed and they immediately refunded the difference. Including the sale, the price was nearly half what the store was asking.
20 March 2026
Unprompted review
Reply from Thomann Music
Hey Jimmy!
Now that is what we call a plot twist worthy of a rock opera🎸
Switching from a local store to us is already a big decision, but catching a surprise price drop and getting an instant refund? That is like buying a ticket and suddenly finding yourself in the front row.
We are really glad everything worked out so smoothly and fairly for you. Keeping things transparent and making sure you always get the best deal available is part of how we like to do things around here.
Enjoy your new gear and the extra savings — maybe that is the universe telling you it is time for one more instrument in the collection😉
Your Thomann Team.
Horrible experience
Horrible experience
Ordered a gong stand, reviews were ok. However the quality is so cheap so decided to return. First of all it’s not straight forward you have to contact customer service, they said they have booked the collection which i doubt as i wasn’t provided with any shipping label. Obviously nobody came to collect, had to contact them again and the same thing they made me wait another week pretending like someone is going to collect the parcel but nobody never came. Absolutely ridiculous service. I just want to get rid of that product and get my money back. Can someone sort this out!!!
10 March 2026
Unprompted review
Reply from Thomann Music
Dear Ms. Serikkyzy,
Thank you for sharing your feedback. We're very sorry to hear about the inconvenience you’ve experienced with both the product quality and the return process.
When a collection is arranged, the driver is responsible for bringing the return label, and while we do schedule a collection day, unforeseen circumstances can occasionally prevent the courier from completing it. To escalate your case, please get in touch with us directly, with your customer number, at reviews@thomann.de so we can arrange a successful pickup and ensure your refund is processed without further delay.
We appreciate your patience and are committed to resolving this promptly.
Your Thomann Team
PSRSX720-PSRSX920
I had bought a Yamaha PSR SX720 online from Thomann. However, I had not informed myself sufficiently beforehand about the possibility of connecting an external monitor. This was not possible on the SX720.
After a very helpful chat session, I was able to arrange a return and subsequently purchased a PSR SX920 from Thomann.
This was delivered the next day, and the SX720 was taken in return at the same time. A few days later, I received the money for the SX720 back into my bank account.
Thanks for this great service.
19 March 2026
Unprompted review
Reply from Thomann Music
Hey Etienne!
Big kudos for turning a mix-up into a smooth upgrade; swap arranged, quick delivery, and refund hitting the right note shortly after. That’s the kind of service we aim for: no off-key moments, just a seamless ♪♪Don’t Stop the Music♪♪ flow from start to finish.
Enjoy your PSR-SX920 and all the new sonic possibilities, and thanks for sharing your experience!
Your Thomann Team
a 1A Masterclass in Customer Relations and Empathy
a 1: Konkretna i profesjonalna (Najlepsza na Google/Trustpilot)
"I would like to express my sincere gratitude for the outstanding customer service I received. The team showed great professionalism and true empathy regarding the technical issues I encountered with my SPL Phonitor 3. They deeply understood the problem and handled the replacement process swiftly and with full respect for my time as a customer. It is rare to find such a high level of customer care and genuine understanding of a client's needs. Highly recommended!"
19 March 2026
Unprompted review
Reply from Thomann Music
Hey there!
Thank you for these incredibly kind words!
We know how important it is that gear like the SPL Phonitor 3 performs exactly as it should, so when something goes off-track, our goal is to step in with both technical understanding and genuine care. We are really glad the replacement process felt smooth, respectful, and efficient from your side.
Empathy and professionalism are not just extras for us, they are part of the daily setlist. Hearing that this came through so clearly means a lot to the whole team.
Thank you again for the recommendation and your trust — we will keep the experience as refined as the gear itself!
Your Thomann Team.
Very easy to order and payment checkout…
Very easy to order and payment checkout fast!
19 March 2026
Unprompted review
Reply from Thomann Music
Hey Tony!
Fast checkout and easy ordering — just how we like it🎶
More like a smooth intro that jumps straight into the groove, no long solos in the middle.
We are glad everything flowed quickly so you could get to the exciting part… new gear day!
Your Thomann Team.
Its always a pleasure to make business…
Its always a pleasure to make business with Thomann. Good prices and excellent service.
18 March 2026
Unprompted review
Reply from Thomann Music
Hey Erik!
That is wonderful to hear 🎶
Doing business together should feel like meeting an old bandmate for a jam session — easy, reliable, and always a good time.
We are glad the mix of fair prices and excellent service keeps bringing you back for another round.
Thanks for the kind words, and we will keep the groove going for you 🎸
Your Thomann Team.
Very happy
Very happy! I bought a product which was faulty and they offered to send me another one without sending back the old one. However, even I do not need the old one, they found a way to resolve the situation very quick. I appreciate the professional approach and I recommend buying from Thomann.
Thanks you again.
16 March 2026
Unprompted review
Reply from Thomann Music
Hey there!
This made us smile big time!
Sometimes gear decides to go a little off-script, but we are always ready to jump in and keep the show going without delays. We are really glad the solution felt smooth and fair, and that everything was sorted quickly for you.
Your recommendation means a lot to us, and we will keep working behind the scenes like a well-rehearsed band to make sure every experience stays this positive 🎶
Your Thomann Team.
Excellent company to deal with
Excellent company to deal with , third guitar purchased from them ( albeit two were gifts from my Mrs ) but always arrived promptly and well packaged, guitars are usually set up pretty good straight out of the box which is great for total beginners , I will deal with again
16 March 2026
Unprompted review
Reply from Thomann Music
Hi Colin!
Three guitars and counting? Sounds like a ♪♪Sweet Carolin♪♪” kind of streak! "Bom Bom Bom"!
Whether it’s gifts from the Mrs. or a treat for yourself, we love getting them to you ready to play straight out of the box - no tuning headaches, just instant jams.
Thanks for the trust and kind words, we’ll keep the good vibes and smooth deliveries coming for all your musical adventures!
Your Thomann Team
No problems with Thomann.de!
16 March 2026
Unprompted review
Reply from Thomann Music
Hi Petr!
This is the kind of vibe we love! We aim to keep every order feeling like a little escape: easy browsing, quick delivery, and service that lets you forget the blues and just enjoy the music.
Here’s to many more hassle-free, good-times-only experiences with us!
Your Thomann Team
Buy with confidence
Buy with confidence. Thomann offers a competitive price, fast delivery, a website that is easy to navigate through and good information on their products. They always deliver first class customer service and their communication just can't be beat. Action speaks louder than words with this company. On my recent order, I received a faulty Gretsch Guitar Case (G6241) they sorted out a replacement in no time which I received the following week in the UK. I wish more companies would offer a service like this. Highly recommended.
5 March 2026
Unprompted review
Reply from Thomann Music
Hi Mr. Hall!
Thanks for the fantastic review! Sounds like your experience hit a real groove; from smooth browsing to fast delivery and quick problem-solving.
Sorry to hear about the case hiccup, but we’re glad the replacement arrived faster than a ♪♪Message in a Bottle♪♪ crossing the channel! Keeping things clear, responsive, and easy is always our aim, because great service should be heard loud and clear, no distortion.
Thanks for the recommendation, and enjoy making some noise (the good kind)!
Your Thomann Team
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