Thoentje Vanderzalm Reviews 12

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.6

Poor

TrustScore 2.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Totally unprofessional service

I hired them to do a moving on 29/06. On 28/06 at 14:30 they called me canceling the service. Rescheduled to next Wednesday and we agreed to a “handyman service” as compensation for the last minute cancellation. They came with a truck that did not fit all my stuff in it. When they finished the moving I checked my office desk (that they disassembled and reassembled) and notify them that engine to lift the table up/down was not working. They said they would fix it on 09/06 when they would bring the rest of my furniture that didn’t fit the truck. We agreed on 09/06 on the afternoon, but at 8am I get a call from an angry employee that he is at my old house to pick up the remaining furniture and no one was there. My husband drop his work to meet them there. When they arrive at my new house, the “handyman” says he cannot install the lamps I need because he’s not allowed to drill the wall, so no service was done. They disassembled the office desk to fix it and tell me that there is a piece of the engine missing. And now they are implying that I’m lying about the table because “it was working when they assembled it the first time”
I’m calling them almost every day and they keep saying that still need to check what happened and it’s been almost 3 weeks with NO solution, compensation or whatever. Once you pay them, they don’t care at all.
AVOID AT ALL COSTS

29 June 2024
Unprompted review
Show reviews in all languages. (12 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look