ThirdHome Reviews 

1,269
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 894 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the wonderful locations, comfortable accommodations, and fully equipped houses that make family holidays truly memorable. Visitors also deeply appreciate the attentive hosts, professional staff, and convenient settings situated close to popular local attractions, restaurants, and scenic outdoor areas. However, some people mentioned encountering maintenance or cleanliness problems such as broken items, messy outdoor surroundings, or lacking property upkeep upon arrival. A few guests also noted specific challenges with missing amenities or the absence of air conditioning that negatively impacted their overall comfort during the stay.

What people talk about most

Location

Consumers find location to be positive, highlighting clean homes situated in great areas with incredible... See more

Facilities

Customers had positive experiences with facilities, noting that homes were clean, comfortable, and equipped... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely responsive, welcoming, and... See more

Quality

People report positive experiences with quality, highlighting that accommodations are clean, comfortable, and... See more

Holidays

Reviewers mention positive feedback about holidays, expressing immense satisfaction with wonderful stays,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have only had two stays with ThirdHome but both of them have been awesome! Homes were clean, in great locations and had everything we needed. In addition, we have had several guests stay at our... See more

Company replied

Rated 5 out of 5 stars

This is a great platform to share beautiful homes in beautiful places. Having someone to reach out to, if & when problems arise provides peace of mind for both host & guest. It’s a good accomodati... See more

Company replied

Rated 5 out of 5 stars

The location of this property could not have been more perfect. We enjoyed a beautiful sunset every evening we were back early enough to. The home was so comfortable and open. The owners were in const... See more

Company replied

Rated 5 out of 5 stars

The home was beautiful and decorated to the 9s. Comfortable and classy. The community where the home is located is lovely. We spent time in the community pool as well as the private hot tub on the... See more

Company replied


Company details

  1. Vacation Rental

Written by the company

ThirdHome is the world's leading luxury home exchange community, exclusively for second homeowners. With more than 30,000 members and a portfolio of extraordinary properties spanning over 100 countries, ThirdHome connects discerning homeowners to a global network of private homes, villas, chalets, and estates in the world's most sought-after destinations. As a member, you can trade unused time in your own second home for access to countless others from beachfront villas in the Caribbean to alpine chalets in the Swiss Alps, historic estates in the English countryside, and modern retreats across the Mediterranean, Asia, and the Americas. Beyond private home exchange, ThirdHome members also enjoy exclusive access to luxury yachts, private estates, and a curated collection of 100+ five-star resorts around the world. ThirdHome was built for homeowners who want more from their second home investment. Rather than letting your property sit empty, you can put that time to work unlocking new destinations, new experiences, and new communities of like-minded homeowners who share a passion for travel and hospitality. With ThirdHome, you'll never have to visit the same place twice, and you'll never pay rental rates, just a nominal Exchange Fee for access to properties that would otherwise cost thousands per night. Whether you're planning a family vacation, a golf getaway, a multigenerational reunion, or a quiet escape, ThirdHome makes it possible to explore the world through a network of trusted, vetted, luxury properties all without adding another home to your real estate portfolio.


Contact info

Promotion box for ThirdHome

Do you have a second home?

Apply to become a Member of ThirdHome today. The process is simple.

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,269)

887 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy process

Easy process, very well managed and most important caring people!

23 September 2026
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Reply from ThirdHome

Thank you for your wonderful review! We're so glad you found the process easy and well managed, and especially that you felt cared for along the way. We truly appreciate your kind words and hope to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

The booking process was so simple and…

The booking process was so simple and the property was very beautiful and accurate description. Fabulous trip and loving my Third Home experience

16 September 2026
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Reply from ThirdHome

Thank you so much for your wonderful review! We're glad to hear the booking process was so easy and that the property was just as beautiful and accurately described. It's great to know you had a fabulous trip and are loving your ThirdHome experience. We hope you have many more amazing stays ahead!

Rated 5 out of 5 stars

Luxury at the beach

The house we stayed in was so luxurious and comfortable. Location couldn't have been better. The check-in and check-out was seamless.

19 September 2026
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Reply from ThirdHome

Thank you for your wonderful review! We're so glad you enjoyed the luxurious and comfortable home and found the location to be perfect. It's great to hear that check-in and check-out were seamless as well. We hope to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

Booked Third Home 4-times this year!

We have booked via Third Home four-times this year, and we are truly impressed. They are easy and trustworthy!

23 September 2026
Unprompted review
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Reply from ThirdHome

Thank you so much for the kind words! We're thrilled to hear you've booked four stays with ThirdHome this year and have found the experience easy and trustworthy. We truly appreciate you being part of the ThirdHome community and hope you have many more wonderful stays ahead!

Rated 5 out of 5 stars

The app was easy to navigate and find a…

The app was easy to navigate and find a place that suited our needs and fit our overall budget. The place was nice, not a 5 star place but the experience was 5 star!

22 September 2026
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Reply from ThirdHome

Thank you for your review! We're glad to hear the app was easy to navigate and helped you find a home that fit your needs and budget. Most importantly, we're happy the overall experience was a 5-star one! We hope to welcome you back for another ThirdHome adventure.

Rated 5 out of 5 stars

Woodland retreat

The home is in a lovely, peaceful setting. The host has provided many amenities above and beyond for a comfortable stay.

22 September 2026
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Reply from ThirdHome

Thank you for your wonderful review! We're so glad you enjoyed the peaceful setting and all the thoughtful amenities the host provided to make your stay comfortable. We hope to welcome you back for another ThirdHome stay!

Rated 2 out of 5 stars

Several major issues:

Several major issues:
1)No passenger elevator for a third floor unit requiring 53 steps up a dark and rickety staircase. I had just been released from the hospital so this was a major problem for me.
2)No clothes dryer in the unit which caused great inconvenience as we had to lay out our wet clothes which remained very wrinkled.
3) Overall shabby upkeep on the
property with broken bottles scattered by the building front door, stained and worn carpet through out, missing light bulbs in the stairwell, and peeling paint on the building.
4) Inside the unit there were dog toys and dog blankets covering the furniture; personal items out (including a pornographic book on the coffee table);and used toiletries in the bathrooms.
We chose this location based on the listing that showed elevator access, and a washer and dryer.
Overall, we were very disappointed and surprised that this property met your standards for the Third Home property and we want a refund of the amount we paid.
We had also booked a Third Home for the holidays and if this is what to expect then we want to cancel that reservation.

13 September 2026
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Reply from ThirdHome

Thank you for taking the time to share such detailed feedback. We're very sorry to hear about the issues you experienced, especially the lack of elevator access and the condition of the property. We understand how concerning and inconvenient this must have been, particularly given your recent hospitalization.

We also appreciate you bringing the discrepancies between the listing and the actual amenities to our attention, along with the concerns about cleanliness, upkeep, and the condition of the unit. This is not the experience we want our members to have, and we take your feedback seriously.

We’ve shared your concerns with our team so they can review the property and the details of your stay. A team member can also follow up with you directly regarding your refund request and upcoming holiday reservation.

Rated 3 out of 5 stars

I was expecting more from the home

I was expecting more from the home. Moldy pillows, broken drawers, lots of things that didn't work including empty propane tanks for the gas grills that were on us to fill but not disclosed until that night we were there. The property was beautiful and the location was great but I'd hesitate to use Third Homes again.

12 September 2026
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Reply from ThirdHome

Thank you for taking the time to share your feedback. We're sorry to hear the home did not meet your expectations, especially regarding the condition of the pillows, broken drawers, items that weren't working, and the propane situation. We understand how frustrating it must have been to encounter these issues during your stay.

We're glad you enjoyed the beautiful property and great location, but we recognize that these concerns affected your overall experience. We'll be sure to share your feedback with our team for review.

Rated 5 out of 5 stars

Priest Lake - Third Home - Spectacular

This was our first time using Third Home and we chose to spend our time in Coolin, Idaho on the shores of Priest Lake. The week we spent there was peaceful, fun, relaxing, and the perfect place to unwind.

The homeowner (Amy) was great with communication and our stay from beginning to end was flawless. We were blessed to be able to stay in their home. Everything was top-notch! The weather was perfect and a relief from the Arizona heat! Hiking, reading, and enjoying the company of friends was a great experience.

Amy was very responsive on the questions that I had prior to our arrival and quick to respond to the couple of questions I had once we were there. After two days, we were already thinking about the possibility of staying here again, if available.

They had many amenities that made the week very comfortable. I can’t say enough about our positive experience. They even checked in during the week to make sure everything was to our liking .

I would like to send a huge “Thank You” to Amy and her family for allowing us to stay at their lovely home!

19 September 2026
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Reply from ThirdHome

Thank you so much for your wonderful and thoughtful review! We're so glad your first ThirdHome experience was such a memorable one and that you enjoyed the peaceful setting at Priest Lake. It sounds like the perfect escape from the Arizona heat, with plenty of time for hiking, relaxing, reading, and enjoying time with friends.

We're especially happy to hear Amy was so responsive and welcoming throughout your stay. We'll be sure to pass along your kind words to her and her family. We hope you have the opportunity to return for another ThirdHome stay!

Rated 5 out of 5 stars

Beautiful Property in Napa

Beautiful residence. Great hosts. Great place for a large group to stay.

15 September 2026
Unprompted review
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Reply from ThirdHome

Thank you for your wonderful review! We're so glad you enjoyed the beautiful home and had such a great experience with the hosts. It's wonderful to hear the residence was a great fit for your group. We hope to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

Our experience at the PGA west home was…

Our experience at the PGA west home was wonderful. Unfortunately, our stay was for a funeral (not vacation) The owners were so warm and welcoming. We were able to get our people on the list to come visit, being we had a lot of out of towners, without any problems. The house was so peaceful (exactly what we needed) clean, bright and the location was so quiet. The pool in the front was inviting and relaxing. My family couldn’t have asked for anything more on such hard days. We greatly appreciate this beautiful house.
Thank you!

8 September 2026
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Reply from ThirdHome

Thank you so much for sharing this thoughtful review. We're truly sorry your stay was under such difficult circumstances, but we're glad the home provided a peaceful and comfortable place for you and your family during such a hard time. It's wonderful to hear the owners were so warm and welcoming and that the home, pool, and quiet location gave you what you needed. We'll be sure to pass along your kind words to the owners. Wishing you and your family all the best. ❤️

Rated 5 out of 5 stars

Great experience

Easy to book, great communication with ThirdHome and the other ThirdHome owners. Property was fabulous and experience excellent.
Looking forward to our next trip

13 September 2026
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Reply from ThirdHome

Thank you for your wonderful review! We're so glad to hear the booking process was easy, communication was great, and you had such a positive experience with both ThirdHome and the homeowners. It's great to know you loved the property as well. We can't wait to welcome you back for your next ThirdHome adventure!

Rated 5 out of 5 stars

Whiskey Mountain Lodge

The place and the owner's communication was fantastic

13 September 2026
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Reply from ThirdHome

Thank you for your review! We're so glad you enjoyed the home and had such great communication with the owner. We hope to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

Very nice Truckee/Lake Tahoe place!

The home is really nice and accommodating to a group like our who had 7 people. Pleanty of room, beds, bathrooms. We really liked the main floor and especially the fireplace (there are 2-3 of them) in the main room. Great location, plenty of walk options, golf. Easy access to the lake and Truckee.

28 August 2026
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Reply from ThirdHome

Thank you for your wonderful review! We're so glad the home had plenty of space and amenities for your group of seven and that you enjoyed the main living area and cozy fireplaces. It's great to hear you also loved the location and easy access to the lake, Truckee, walking trails, and golf. We hope to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

Pinedale Lodge Exceeds Expectations

Great experience searching for the right home to reserve. It met and exceeded our expectations.

15 September 2026
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Reply from ThirdHome

Thank you for your wonderful review! We're so glad the search and booking process helped you find the right home and that your stay exceeded your expectations. We hope to welcome you back for another ThirdHome adventure!

Rated 1 out of 5 stars

Thankfully a Keyless stay

Thankfully a Keyless stay. Nothing except the setting was what we had expected. No attention to details in cleanliness (windows, shower grout, pot lid (so disgusting), cabinets. Outside so messy and old septic system parts left laying right out the front windows. Not inviting at all.

7 September 2026
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Reply from ThirdHome

Thank you for taking the time to share this feedback. We're sorry to hear that the home did not meet your expectations, particularly when it came to cleanliness, upkeep, and the condition of the outdoor areas. We understand how disappointing that must have been, and we appreciate you pointing out these specific concerns. We'll be sure to share your feedback with our team so it can be addressed.

Rated 5 out of 5 stars

What an amazing value for the cost

What an amazing value for the cost. We stayed in an amazing house walking distance from the beach, dining, and shops. So fun!

19 September 2026
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Reply from ThirdHome

Thank you for your wonderful review! We're so glad you found such great value in your ThirdHome stay and enjoyed the home's convenient location near the beach, dining, and shops. It sounds like you had a fantastic time, and we hope to welcome you back for another fun getaway!

Rated 5 out of 5 stars

This was our first experience with…

This was our first experience with ThirdHome. Everything went according to plan. We had a few hiccoups in using the condo, but our host sorted them out quickly and efficiently. The location of the condo was excellent and the unit was cozy and everything we expected. We were happy with the experience.

3 September 2026
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Reply from ThirdHome

Thank you for sharing your first ThirdHome experience! We're glad everything went according to plan and that your host was able to quickly take care of the few hiccups along the way. It's great to hear you enjoyed the cozy condo and its excellent location. We hope this is the first of many wonderful ThirdHome stays!

Rated 5 out of 5 stars

Everything was just spectacular

Everything was just spectacular. Very organized and clean. The property was situated in a private setting and had a wonderful view of the lake/pond.

19 September 2026
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Reply from ThirdHome

Thank you for your wonderful review! We're so glad to hear everything was spectacular and that you enjoyed the clean, organized home, peaceful private setting, and beautiful lake views. We hope to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

A most unusual and interesting property…

A most unusual and interesting property in an amazing location. We were extremely comfortable and well catered for in every aspect. Unfortunately for us the weather could have been better, however there was no shortage of raincoats and welly boots supplied. A good time was had by all 🙂

12 September 2026
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Reply from ThirdHome

Thank you for your wonderful review! We're so glad you enjoyed the unique property and its amazing location, and that you felt well cared for throughout your stay. We're sorry the weather didn't cooperate, but it sounds like the raincoats and wellies came in handy! We're happy you still had a great time and hope to welcome you back for another ThirdHome adventure. 😊

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