The Wine Society Reviews 

5,618
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,566 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of quality wines from around the world, offering fantastic choices at very reasonable and competitive prices for everyday drinking or special occasions. People also deeply appreciate the reliable delivery service, noting that orders arrive promptly and safely right to their doors. Some reviewers were not happy with third-party delivery providers, mentioning delayed shipments, missing orders, and damaged boxes with broken bottles upon arrival. Therefore, consumers strongly recommend opting for the company's own transport vehicles to consistently ensure a smooth, polite, and flawless delivery experience.

What people talk about most

Delivery service

Customers express great satisfaction with the delivery service, often highlighting promptness, free delivery... See more

Product

Reviewers highlight positive aspects of product, noting that the wine selection is expansive, interesting,... See more

Price

Consumers find prices to be very competitive, fair, and reasonable across a wide selection of products.... See more

Value for money

Clients share positive opinions on value for money, highlighting the extensive selection of affordable and... See more

Service

Users describe positive interactions with service, highlighting exceptional efficiency and trustworthiness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always love a browse through the Wine Society website. I mostly go for the mixed cases just for economy but occasionally will treat myself to something special - there’s always a great choice. Deli... See more

Company replied

Rated 5 out of 5 stars

Very sensible pricing for most of the everyday wines. It's always interesting to see the "Fine Wine" astronomical prices, too! Service is good, the free delivery is a real bonus. And there are alwa... See more

Company replied

Rated 5 out of 5 stars

A very wide range of wines at affordable prices. There is also the opportunity to buy more expensive vintages if you wish as well as an excellent En Primeur service. The on-line ordering service is... See more

Company replied

Rated 5 out of 5 stars

Only once have I ever had cause to fault the service and efficiency of The Wine Society……… Oddly enough this was an excusable mistake when the wrong wine was dispatched. Needless to say this iss... See more

Company replied


Company details

  1. Wine Club
  2. Wine Cellar
  3. Wine Store

Written by the company

Founded in 1874, The Wine Society is the world’s oldest member-owned community of wine lovers. We put our members before profit to ensure fairer bottle prices for both the people that enjoy them, and for those who make them. Because we don’t need to keep external shareholders happy, we’re able to put profits back into lower prices and services, so our members get exceptional quality in every bottle they buy.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,618)

1,761 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, wine delivered on time and without fuss. No hesitation in selecting wines again from the Wine Society.

20 August 2026
Rated 5 out of 5 stars

Great wine,promptly delivered

Great wine,promptly delivered free of charge.
Order always as selected, no replacement surprises. With the wine society you always know if you have a problem with your wine they have a no quibble refund policy.

21 August 2026
Rated 3 out of 5 stars

Product excellent. Delivery by DHL awful.

Delivery on a Tuesday was promised by DHL for an event on Saturday, . Then a text was sent by DHL on Tuesday that it was "delayed" and would be delivered on the next working day. It did not arrive until the following Monday.
Thankfully TWS managed to deliver a replacement case at short notice when I became anxiousand contacted them on Thursday.
Champagne was excellent and good value.

19 August 2026
Rated 5 out of 5 stars

I love the Wine Society!

I love the Wine Society. For an organisation to provide an outstanding range of wines at reasonable prices and provide free delivery is a tribute to their business ethic. I’ve never had an off wine, but know that if I did it would be replaced without question. In an age of supermarket and online dominance, thank goodness that a quality supplier of wines can survive and prosper.

20 August 2026
Rated 5 out of 5 stars

A 30 year member!

I’ve been a member of The Wine Society for 30 years and can advise any new members that their journey through the World of wine will be significantly enriched through their membership. I can think of very few occasions when a Wine Society purchase has failed to delight. My most recent purchase of South African whites was delivered quickly, in perfect condition, and free of charge as always. It’s a great service. I probably buy around 90% of my wine from the Society - a great deal of it through their En Primeur and First Release offers. I find this a fascinating way to buy wine, - and more recently I have been making use of the Members Reserves facility to have my wines maturing in perfect conditions until I’m ready to take delivery.
By now any reader will have gathered that I’m a big fan of The Wine Society - and anyone wondering whether they should take the plunge and join will be utterly convinced. You won’t be disappointed; - I promise!

21 August 2026
Rated 5 out of 5 stars

I often find the wine better than…

I often find the wine better than expected although occasionally a rather expensive bottle has disappointed. But infrequently so isquickly forgotten!

Now that they outsource deliveries I wait till they have a free slot for delivery by their own excellent men. The other men were abysmal.

When asking for advice I find them most helpful even to the point ofpassing me to someone more knowledgeable.

In short they are my favourite supplier although I do shop elsewhere following a tip from a friend. On occasion.

Adele Leffman

21 August 2026
Rated 5 out of 5 stars

Another great delivery from TWS

Another great delivery from The Wine Society. The best value for money generally in the UK as it's a cooperative. A wide range of wines from sub-£6 bargains to classed growth claret and more. Always good quality. In this case the delivery was as requested, with the wine left in a safe spot.

20 August 2026
Rated 4 out of 5 stars

The wines are splendid

The wines are splendid, the choice of using a delivery contractor was a mistake. the wines survived being dropped in the hall in a broken box delivered by a driver who didn't know if he was at the right address and spoke only limited English. I usually opt for the Society delivery and will always do that in future

21 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look