The Watch Cabin Reviews 

276
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Where do I start. I'm not one to purchase online for expensive gifts, But OMG your team is amazing. 100% professional trusting company...ie, from communication, 24hour delivery, tracking postage and... See more

Rated 5 out of 5 stars

Bought this gorgeous watch for my husbands Xmas present, it arrived as promised within a few days we’ll packaged in a lovely box, It also came with a certificate of Authenticity. My husband was thrill... See more

Rated 5 out of 5 stars

Restored my faith in online purchasing. I has recently had to cancel my card due to being defrauded online so was super vigilant checking reviews etc but when I ordered I was still cynical. Proved wro... See more

Rated 5 out of 5 stars

Bought Emporio Armani Men's Watch exactly as stated on site, packaging perfect, guarantees & certification. Trusted Company, excellent quick delivery service, no need to spend hours searching for oth... See more

Company replied

Company details

  1. Watch Store
  2. Fashion Accessories Store

Information provided by various external sources

We sell a range of branded designer watches. Our mission is to offer the best online shopping experience in the UK. How do we do it? 👉24 Hour Customer Support 👉365 Day Returns 👉5 Year Extended Warranty


Contact info

4.8

Excellent

TrustScore 5 out of 5

276 reviews

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No recent history of asking for reviews

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4.8

All reviews

(276)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware, no after sales service

Bought a watch from them, which became faulty within a few months and the Watch Cabin didn't want to know. No reply whatsoever to calls and emails.
Eventually had to go direct to watch manufacturer for repair.
I certainly would not use them again.

6 June 2020
Unprompted review
Rated 1 out of 5 stars

Faulty watch not returned to me!

I returned a faulty watch under warranty (that i'd bought as a gift for my husband on our wedding day). After nearly a month, I'm told that the Watch Cabin can no longer access their warehouse and I can't get my watch back. This is my property, with sentimental value, and the Watch Cabin have essentially lost it and can't retrieve it.

30 January 2020
Unprompted review
The Watch Cabin logo

Reply from The Watch Cabin

Hi Kerry,

I'm very sorry that we were unable to locate your returned item. I have made a note to keep you updated as soon as we have any more details.

I appreciate your patience on this matter. Rest assured I'll do all I can to get this resolved.

Regards
James

Rated 1 out of 5 stars

Wont be ordering from them again...

Had ordered from here several times before, however this time I placed my order and received confirmation. Two days later I received an email saying I had cancelled my order and a refund had been refunded. I called them up and was told that there had been an unforeseen circumstance at the warehouse and my order had been cancelled. I asked if I could re-order it but they said no. I went onto their website and found that I could still order it. So I called them back and again was told I couldn’t order it. A message has since appeared on their website saying no orders can be placed. A little more explanation would have been helpful

26 January 2020
Unprompted review
Rated 1 out of 5 stars

My order was taken and I paid by amazon…

My order was taken and I paid by amazon pay. The next day I received a message to say that they were unable to process any orders due to a fault at the warehouse so it was cancelled and I was educated see within about 3-4 days!

All a bit disappointing!!

21 January 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT USE: Not able to fulfil orders!

Upon seeing their good prices, I decided to order through The Watch Cabin. I place my order late on a Monday night, so expected it to arrive by Wednesday. However, I received an email on the Tuesday evening saying my order had been refunded, with no reason why! So I phoned customer support and they weren't able to find anything and referred me to email the support line. I received a quick response from the manager staying, very vaguely, that orders could no longer be fulfilled for the foreseeable future. I then questioned why they weren't able to fulfil their contractual obligation as a company, to which I received the exact same vague response!
I ordered this for a birthday present and have now had to resort to other options, which still won't arrive in time.
If you don't want to be disappointed, avoid this company at all costs!

16 January 2020
Unprompted review
Rated 5 out of 5 stars

100% recommend this company

Can not fault this company; order placed on 23.12.19 and received by the 24th in time for Christmas.

I spoke to the company to query if it would be delivered and they were really helpful and acted immediately.

Product was fantastic and very good value.

100% recommend this company and will use again.

14 January 2020
Unprompted review

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