We took a train from Rugby to London Euston, the train was on time, there were a few delays in between, but it wasn't major. The seats are well kept, the information on the display boards are good, he... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I always use train line when booking travel as the site is easy to navigate and information is clear. We also purchased a two together rail card so it also means the opportunity for great savin... See more
The site is generally clear and easy to use and displays a good range of alternative options when asked. I did get a bit confused when trying to book tickets for yeo with 4 adults together, yeo with a... See more
I never book my trains anywhere else. Always up to date and helpful. Only small change I would make would be giving the option to look at other stations near to where you are going/leaving from. The w... See more
Company details
Written by the company
We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- 0333 202 2222
- sales.support@info.thetrainline.com
- www.thetrainline.com
4.2
Great
146K reviews
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An excellent website
An excellent website, which is even easy for me, a technophobe, to navigate.The immediate savings via split tickets, etc, plus assistance re claiming compensation for a late train are particularly good features as well.
23 May 2026
Dear sir or madam boarding the 5 40 pm…
Dear sir or madam boarding the 5 40 pm train to barnham was fine but at the change was cancelled due to fright train in Southampton in barnham the lifts were out of order so I had to take 3 cases up and down stairs there was very little information but we got a train to Eastleigh this was also running late we managed to get picked up at Eastleigh as I could not take 3 cases on a bus dave
19 May 2026
The worst app on the market
The worst app on the market.
DO NOT USE
NEVER RECOGNISES YOUR RAILCARD
24 May 2026
Unprompted review
Need more info in the app
Went from York to Liverpool. From Leeds to Huddersfield have replacement bus. I had 17 minutes change but train was late for 3 mins. 14 min sound more than enough but Leeds train station is big also no sign at all where is the bus. Nothing in the app like you go out this street walk 100 m and there is the bus. I did asked someone who sent me to the right direction but as I haven’t seen any bus front of the building I had to go back and ask information desk. They was helpful and turn out I went out in the good door but need to turn left. After running out big white bus without any sign,thankfully I did catch it.
I wasn’t the only one heard two other people asking mention the bus was hard to find.
24 May 2026
Unprompted review
Easy to use app. Just brilliant!!
The app is very easy to use when looking for the best priced tickets. Tracking your train progress including information is also straight forward on the app. It’s brilliant.
23 May 2026
The app was very easy to use and the…
The app was very easy to use and the prices were very good.
23 May 2026
Easy to use
Easy to use, clear information with easy access. The trains and journeys were great !
22 May 2026
Booking have used Trainline a few times and…
I have used Trainline a few times and find it okay. Booking was quite easy. The app has all you need to book even when your reach your destination there is forward transport options
23 May 2026
Easy to use and booking on line saved…
Easy to use and booking on line saved time and I’ll definitely use again
23 May 2026
POOR EXPERIENCE ONLINE
When you make a mistake in booking in adavance surely it shouldnt matter what type of ticket your booking in advance there is surely enough time to correct it. i accepted the lower amount would be refunded so i would be out of pocket but no that wasnt good enough for you you taken the whole lot twice. wasnt very clear what constitues change of ticket or complete new order when you go through the online experience shocking.and doesnt tell you to phone before trying to correct. Poor Experience.
23 May 2026
Unprompted review
Trainline review
Easy to follow for booking. All options made available, offering the best deals. Have used Trainline many times, and will continue to do so.
21 May 2026
Trainline app
It’s very easy to use the app and the fairs are cheaper than anywhere else
23 May 2026
Sahil 5*
Rang Trainline and spoke to a lovely customer services assistant , whose name was Sahil. I haven’t had such great customer service in years. He was patient, informative and understanding. He answered my questions and solved my problems. He is a credit to your company.
23 May 2026
What goes wrong everytime?
What goes wrong everytime? Trains are always cancelled, the trainline customer support are uninterested
19 May 2026
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