Trainline Reviews 145,694

I find it so easy to book my train journeys on Trainline. I travel by train because it trashed less time than driving! Thank you, Training!

Do Not Use. Customer Service is horrible and website is not intuitive. I was promised full refund via their clunky booking instructions but they kept $89.

I find it really hard to book trains and make my way around all the internet stuff but I feel it was really easy and I've got myself sorted for a return ticket so I'm happy very easy to work your way around I'm 63 and not a very internet I faith but I'm going to do it

What an experience to get shafted by trainline. I bought the tickets, showed up to my destination fine. Scanned it, I had shown up a week early.

Sure, it was my mistake I completely own up to it. The station made me buy a ticket for the correct date, so i no longer needed my incorrect, week-from-now ticket. So i call trainline to get it refunded.

They wanted to see the new tickets I purchased, so they made me take a picture of them and then attach them to an email. Thats fine, simple enough.

They said I would receive a refund and an email receipt confirming my refund.

It has been 2 weeks trainline. No response, nothing. Apparently all record of that first phonecall is gone. They refuse to refund me for tickets I dont need.

Lesson learned! ONLY BUY FROM CARRIERS OF THE STATIONS THEMSELVES!!

Clear pricing. Easy to use.

Easy to use and great value for money

Booked a train for my 5 year old son and I to travel to Carfiff for a Monster Jam event. It was a multi train journey from Okehampton. My son is very nervous and it was hia first time on a train. We were not given a chance to reserve a seat through trainline. For the majority o the journey, my son and I had to sit on the floor. We paid the same high prices as everyone else on the train, but were not able to have a seat. So I assume trainline sell tickets knowing there it is overloaded. Speaking to other passengers, it seems this is fairly standard.

I highly recommend the Trainline App as it is easy to use and you can book your tickets well in advance

I find Trainline very easy to use and I'm a very happy repeat user. 🙂 it's so easy to select your train and complete the booking on the app

Very easy to use and convenient to store ticket on phone

I went to book my tickets the price was £55 they said no longer available but 5 minutes later they had increase to £68 I obviously booked the tickets but why did it say not available then increase in price

It was very straightforward for someone who’s not great with technology

Booked ticket from Thirsk to Manchester Airport hours before travel only to get to Manchester Victoria and asked a female member of staff which platform I need. Walked from platform 3 to 6 only to be told no direct trains to airport and to take the tram. 70 minutes later I arrived at the airport having luckily given myself plenty of time. 4 hours 30 mins in total for this journey! I wish I’d driven as I’m going to have the same issue when I return apparently. Male staff at Victoria I approached were surly and offhand. Very unimpressed

We booked 2 tickets but we're allocated separate seats, not together.

First, the app is confusing.

The fact there are walking portions isn't clear. The travel summary is simply crap and not intuitive.

Then, booking a connection eg Manchester Piccadilly to Victoria, not making clear whether a tram is included, and also it's not close enough so I had to book a taxi and sprint for it.

Really, could be a lot better.

Purchased a family railcard and can’t view it on app

Very easy to book through the app and download the tickets.