The TGF Store Reviews 

555
TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

First my order didnt make christmas (oke fair enough) then it got randomly send return to sender (ok thats probably DHL's issue) which i heard 6 januari. Then i tried contacting costumer suppo... See more

Rated 5 out of 5 stars

I’ve bought the theme park, racing and turbo hoodies (plus t shirt) and they are amazing, especially the turbo ones. Everyone complaining about late orders but you can literally email the support team... See more

Rated 2 out of 5 stars

Quite a poor experience thus far , payed 85 pound for a hoodie including shipping and according to the provided tracking it still hasn’t left the warehouse. Poor considering it was ordered 4 days ago... See more

Rated 5 out of 5 stars

Hoodie arrived today, dispatched by 22/12 as promised. Had notifications from DPD but nothing from the store, so maybe look at that for future drops? Ordered RC car which came on the 9th so really... See more

Company details

  1. Streetwear Store
  2. Clothing Store

Information provided by various external sources

The official store of YouTubers Jay Swingler and Romell Henry of TGFBro


Contact info

3.1

Average

TrustScore 3 out of 5

555 reviews

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1-star

No recent history of asking for reviews

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3.1

All reviews

(555)

1 review in the last 12 months

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Rated 5 out of 5 stars

I haven’t received my hoodie yet but I…

I haven’t received my hoodie yet but I don’t care, it’s a global pandemic and Tgf only does this kind of thing once a year. So people in this review section.. WHAT is wrong with you?? Be happy that you’re able to purchase some goods from them once in a while and of course it takes time for them to reach you. These guys aren’t Feddex or Ups, they’re TGF. You lot are childish for acting the way you are. Btw Luke, your trim’s dead.

28 December 2020
Unprompted review
Rated 2 out of 5 stars

Ordered and paid for in the 6th…

Ordered and paid for in the 6th December still no hoodie my daughter is so disappointed she had paid for it with money she had saved up herself
Ordered a hoodie in the past and had no problems with that one trying to be patient due to the pandemic and Christmas delivery times but this is ridiculous now

28 December 2020
Unprompted review
Rated 4 out of 5 stars

Scratches across lunchbox

Received hoodie as a gift, everything fine except a few huge scratches across the lunchbox. These were not due to shipping as they were underneath the wrapping, also a fair amount of paint had been scratched off

28 December 2020
Unprompted review
Rated 1 out of 5 stars

Still havnt gotten S***

I ordered my hoodie on the 6th got on the conformation number paid the extra money for it to be delieverd before christmas and its already the 27th and havnt gotten S*** im getting so upset cuz this was a christmas gift and now i cant give it to them cuz i havnt gotten s*** from you guys. Im getting more and more upset cuz u guys havnt replied to my emails or nothing. This is so disappointing. Im really losing love for the tgfbro

28 December 2020
Unprompted review
Rated 1 out of 5 stars

When purchasing the sweater there was…

When purchasing the sweater there was no indication or anything that had said an extra charge will be applied after I paid for shipping and the sweater. I receive an email couple weeks later stating I needed to pay an extra $50+ To get the item I just paid $150+ For in the first place. Please help me with a refund. I will not pay again for something I paid for already.... DHL hasn’t picked up any calls I’ve made an things are beginning to be very frustrating

27 December 2020
Unprompted review
Rated 1 out of 5 stars

Disgrace lies to saying it had been…

Disgrace lies to saying it had been sent out the 24th and it hadn’t still now they have cancelled my order worst customer service I’ve ever had online you just distorted the whole tgf vibe just in it for quick money not for your customers

27 December 2020
Unprompted review
Rated 1 out of 5 stars

Not received order

My son placed an order on the 6th of December they have taken his money promised to be delivered even before Christmas yet we still haven't received the goods. With multiple emails to tgf with no response back and still no goods. No phone number to talk to anyone I am disgusted in this company conning young kids and never sending them there products. I have no idea now how to get my mo ey back cause no one will respond

27 December 2020
Unprompted review
The TGF Store logo

Reply from The TGF Store

Hi Kelly, I can see we already emailed your son directly since he placed the order, letting him know of a short delay to the dispatch timeline originally promised, as well as what we plan to do to make up for it.

Rated 5 out of 5 stars

The hoodie was a huge hit with my son

The hoodie was a huge hit with my son. He was speechless, an uncommon sighting for a teenager. I preordered the hoodie and received it only one day late due to a flight delay resulting in the item missing its connecting flight.
The quality of the hoodie is amazing. The design of the hoodie is appealing. The lunchbox is ginormous, and a cool collector’s item.

27 December 2020
Unprompted review
Rated 1 out of 5 stars

Honestly

Honestly. I have no idea where my order is. Some woman from the uk texted me on Facebook telling me she had my delivery days before I received the notification that it had been sent out for delivery. The email provided for assistance has ignored 4 emails at this stage. I don’t believe I will ever receive my hoodie. Shame. I was so excited

26 December 2020
Unprompted review
Rated 2 out of 5 stars

Very Unhappy 😥

I had a good experience with the tgf hoodie being delivered and coming in perfect condition last year but this year I can't say the same. I was really excited to open this on Christmas when it arrived on the 22nd,Christmas day finally came and I was opening it and I was so excited. Firstly I noticed that there was no stickers which I wasn't to fussed about but then again i do love them because they are extremely exclusive, I was looking over the hoodie and was so glad and excited I got my hands on it until I noticed it had a hole in the back of the hoodie. So at first I wasn't too fussed about the stickers because things happen and I understand but as soon as I had seen that the hoodie had a rather noticeable hole in it I was really upset considering the wait for this item was exciting, as soon as this happened I took a few pictures and went on the tgf store. I then filled out a form to let them know, i put the hoodie back in it's original packaging and box. I just hope they see the pictures and respond to me via email because I am really upset. I understand that it's been a hard year and it's a mistake everyone makes them, but I would love an exchange because I really love this style of hoodie. Please get back to me, all the best

26 December 2020
Unprompted review
The TGF Store logo

Reply from The TGF Store

Hi Niall, I'm really sorry about this, if you have emailed a photo into us I can assure you we'll be sending out a fresh hoodie without you needing to return that one ASAP.

Rated 1 out of 5 stars

Misleading saying we will recieve

Misleading saying we will recieve the hoodies before Xmas. Lots of people have lost there jobs to covid so how do you know this isnt the only present my daughter is getting?? I dont live far i could of drove and picked it up. Absolute joke really disappointing

24 December 2020
Unprompted review
The TGF Store logo

Reply from The TGF Store

Your order was delivered on December 19th, Claire.

Rated 5 out of 5 stars

Amazing quality and design

The hoodie is amazing quality and the lunch box is a great addition. Love the design and everything, one of the best hoodies so far. Arrived just in time for Christmas. Keep up the great work lads. I have seen a lot of negative reviews about delivery but these guys aren’t a big company and they’re trying their best to deliver.

24 December 2020
Unprompted review
Rated 4 out of 5 stars

Pre ordered the hoodies back in…

Pre ordered the hoodies back in November then had an email on Sunday 20th saying it was going to be delivered the 21st but nothing. After back and forth emails from DPD saying they hadnt got the parcel to Acifin saying they had.. Evenually I called DPD and they had rung me back asking me to get sender the contact them. Once they had done this all of a sudden my parcel was found, scanned and was on the way to the local depot. The hoodies then arrived yesterday, was so happy when they finally come. All ill say is dont give up and maybe contact DPD yourself to see whats going on. Good luck to everyone still waiting theres

24 December 2020
Unprompted review
Rated 2 out of 5 stars

mine hasn't come yet ordered 4 days ago…

mine hasn't come yet ordered 4 days ago don't know where my phone with the emails is so no emails that's nice
huh huh

24 December 2020
Unprompted review
The TGF Store logo

Reply from The TGF Store

Hi Timmy, I can see you entered an invalid address when you made your purchase and should have received an automatic email letting you know. Please can you get in touch with your valid address so we can process the order.

Rated 4 out of 5 stars

Great

Received my sons hoodie yesterday it’s great hope it fits and he likes it , I was worried I wasn’t going to recive it in time for Xmas but came the 22 dec I did email them to see when it was going to be delivered and the reply was by the 22nd , there has been a lot of negative posts but please remember this is not a big company and a lot of deliveries have been delayed with the mm. Well done boys and team keep up the good work merry Christmas

23 December 2020
Unprompted review
Rated 4 out of 5 stars

People are upset about the delays

People are upset about the delays. which is understandable. but the whole point of buying this merch is to have it at all, since it is a one time drop. Who cares if its gonna take a week or so more than you thought, you're still gonna get it. Its not like they're cancelling the orders altogether. I'm very satisfied with the merch I've bought from them in the past and they have integrity to create quality and premium products for their fans. I'd recommend buying from them in the future

23 December 2020
Unprompted review

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