TED ELLIS Reviews 

280
TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 1 out of 5 stars

Ordered two vinyls with signed inserts/cards. The one that was particularly hard to find but they had in stock arrived with the factory seal broken, the signed card removed and the vinyl just placed... See more

Rated 5 out of 5 stars

Superb service! I've been ordering from this shop since 2015 and they never disappoint. All their merch are legit and ordered from the band's store so you know that you are actually supporting your fa... See more

Rated 5 out of 5 stars

It was a lovely experience. Suki na ako sa Ted Ellis 💜 Lagi akong bumibili dito once na may mga new arrivals sila. Maraming choices, quality is great 👌 lahat brand new and sealed. Also package is se... See more

Rated 5 out of 5 stars

Was rushing to look for a good present for my mom before new year and was so glad this shop accomodated me! It took quite awhile for them to respond to me in diff social platforms but when they do get... See more

Company details

  1. Record Store
  2. CD Store
  3. Clothing Supplier
  4. Collectibles Store

Written by the company

Ted Ellis is an independent Vinyl Record Store in Taguig City, Philippines. Established since 2011, we offer a wide selection of official merchandise such as Tshirts, Hoodie, CDs, cassette tapes, and vinyl records (LP) from your favorite bands and artists. We're passionate about music and providing our customers with the best possible shopping experience. Whether you're a fan of rock, punk, emo, indie, pop, or hip hop, we have something for everyone! We also carry a wide selection of independent store exclusive, Record Store Day and artist website exclusive releases, so you can discover new music that you won't find at big-box retailers. Our staff is knowledgeable and friendly, and we're always happy to help our customers find the perfect music. We also host regular events, such as in-store signings, performances, album release parties, and fan meet-and-greets. So come on down to Ted Ellis today and celebrate the joy of holding a physical format of music. Our physical store is located at 2nd Floor, Espacio Hotel, Bayani Road, Fort Bonifacio, Taguig City. We're open from 10AM to 9PM on weekdays and 2PM to 10PM on weekends. There are many free parking slots available. See you at the Ted Ellis Record store!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

280 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(280)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I have not receive my item yet

I have not receive my item yet
Bought it dec 4. Changed the courier from ninjavan to lbc and paid extra for it

3 December 2022
TED ELLIS logo

Reply from TED ELLIS

Hi Lhancer!

Sorry to hear that you haven’t received your order yet. We recently relocated to a bigger space to improve our operations and because of the huge labor required, the entire team had to stop with their usual task to help with the logistics and inventory.

Good news is that the setup is done, and we’re back in full operation.

We have been working overtime with the order backlogs to ensure that your order gets delivered as soon as possible. If you have any feedback on how we can improve, please let us know!

Rated 1 out of 5 stars

please improve delivery service

how come the delivery is not yet fulfilled?

10 December 2022
TED ELLIS logo

Reply from TED ELLIS

Hi Jade!

Sorry to hear that you haven’t received your order yet. We recently relocated to a bigger space to improve our operations and because of the huge labor required, the entire team had to stop with their usual task to help with the logistics and inventory.

Good news is that the setup is done, and we’re back in full operation.

We have been working overtime with the order backlogs to ensure that your order gets delivered as soon as possible. If you have any feedback on how we can improve, please let us know!

Rated 1 out of 5 stars

I placed my orders online last Sunday…

I placed my orders online last Sunday December 4, it’s now December 10 Saturday almost a week since I placed my order which was already paid for and I still haven’t received my items. Nor did I receive an email notification stating the items had been shipped. This is such a frustrating customer experience.

9 December 2022
TED ELLIS logo

Reply from TED ELLIS

Hi Chuck!

Sorry to hear that you haven’t received your order yet. We recently relocated to a bigger space to improve our operations and because of the huge labor required, the entire team had to stop with their usual task to help with the logistics and inventory.

Good news is that the setup is done, and we’re back in full operation.

We have been working overtime with the order backlogs to ensure that your order gets delivered as soon as possible.

Rated 4 out of 5 stars

Great stuff!

Great stuff!

Would be nice if you would specify the kind of cotton or fabric that the shirt is but still, great products

17 November 2022
Rated 5 out of 5 stars

Great buy

Great buy! Seller was responsive. I hope they integrate their payment on their website instead of uploading receipts tho just like any other merch sites. 10/10! Will recommend Ted Ellis for music fans here in the Philippines.

13 September 2022
Rated 4 out of 5 stars

Review

So far the most legit shop for merch/albums. Recommended.

7 September 2022

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