Thesunplay Reviews 

Stay away from this scam site not 1 good review off anyone who’s played. I signed up for the welcome offer and got 10 measly spins when it states up to 500 fixed wheel to land the lowest, slots are the worst I’ve ever played and customer service wants screenshots of everything even your cakehole! Nothing good about this site at all don’t know how it’s legal to run, glad I only played £10 I won’t ever play on this site again and I severely warn others not to!! Just wish I’d took my £10 else where and lost, bunch of weasels who run it! Someone needs to shut this site down immediately to prevent others from being scammed and robbed of false offers and promotions. SCAM SCAM SCAM!!!!

I’ve put least 509 in this game and now I’m getting bonuses it’s taken all my bonus money

Agree with other reviews not a great casino
£2.50 withdrawal fee for all methods which I personally didn’t feel was clearly stated.

Otherwise you also seem to always need to verify to withdrawal
Had issues with my bonuses not working

Just not great overall especially when other casinos exist that are so much better

This is for the gambling commission and the police.

Very simply this is pure theft. Surely illegal to operate like this?

Gave this casino a try. Almost instantly you can see they don't operate like the standard online casino.

The welcome offer is 10 free spins at 10p on a slot I've never heard of. 2p from this offer. Nothing like advertised.

The gameplay on the better known slots is different here. We all know you lose in the end at online casinos. It's a money taking business. However you are looking for fair play, or something remotely close. You don't get that here. They rip you to pieces. Straight forward as that. Absolutely no chance for the player.

However that's my fault as a regular online slots player for over 20 years. They don't disguise your chances of winning.

Now this needs investigating by the police. It's total theft surely?

As previously said, I try most online casinos. The withdrawal process is generally excellent. At most online casinos it's more or less instant. I've never had a problem making a withdrawal before. The likes of William hill, sky casino, MrQ, OJO and even the lesser known casinos like lottoland and Lottomart are very fast at processing withdrawals. It's in their best interest to be transparent and fast

However Thesunplay don't see it this way. I made 4 £100 deposits and 1 £50 deposit. At the point I had £150 left in total I attempted a withdrawal.

The first thing that you see is a message which says ALL WITHDRAWALS INCUR A £2.50 FEE. So to withdraw anything will cost you £2.50. I've not come across this before. Deposit/ withdrawal process is always free. Perhaps there is a valid reason for this fee? I e never come across it before.

Then I wrote 150 in the withdrawal box and pressed WITHDRAW.

A popup window appeared asking for ID. Nothing like this when you make a deposit. It's quick and easy.

I've read stories of online casinos making it difficult to withdraw when the player had won. I'd lost £300 with little excitement or fun. I was only trying to withdraw the £150 I had left out of £450.

Anyway I entered 5 (FIVE) forms of ID. They were a bank statement, bank card, council bill, building society statement and passport. NONE WERE ACCEPTED AS VALID.

I emailed customer services explaining the problem (took good photos of the 5 pieces of ID and attached them to the message). I wasn't rude in any way. I got a reply back from their safer gambling team??? Could I afford to lose this money. No mention of the withdrawal request. IT WAS LIKE THE LAST THING THEY EXPECTED WAS SOMEBODY ACTUALLY TRYING TO MAKE A WITHDRAWAL.

So what do you do? A few hours later I went back and donated the £150. I lost it on the same slot, but in all essence it was a forced donation.

Has anybody ever come across this before? An online casino that won't allow you to withdraw.

THIS CANT BE LEGAL

I REPEAT-: THEY WON'T LET YOU WITHDRAW..

I've kept a record of my actions here in hope that some legal representative will actually care that this site exists. It's really a police matter.

HAVE FUN AT THE SUN ☀️

Just to add

GOT A REPLY 5PM 10th May (3 days later). I'm a disabled housebound man. It appears they want me to hold the documents up while I take a selfie???
That's not possible in my condition. And incredibly demeaning. Again, no documents were asked for when I deposited 4 x £100 & 1 x £50.

Here is the reply:

We apologize for the delayed response and appreciate your patience. We're currently experiencing a high volume of emails.


Thank you for sending through your documents.

Unfortunately, your ID document has expired, but not to worry! Please can you send over one of the following:

Proof of ID, which is in date (passport or driving license) OR
A selfie image of you holding both your birth certificate and your expired ID document.

Additionally, attach separate files of each document as individual attachments.

Once received, we can then look to verify your account.

Kind regards,
Lucy

The Support Team

VILE VILE COMPANY!!!

Stay clear of this horrible company, offer bonuses they cant live upto, withdrawing is virtually impossible.

TAKE TAKE TAKE & NEVER GIVE BACK,

Impossible to speak to someone with common sense each message takes 24 hour response and every response is can I have DOB, postcode & username.

THE WORST CASINO I HAVE EVER USED

Went along with a try because of the nice welcome offer (it will give you max 10 free spins, not advertised 500)
Cannot withdraw without ID.
I used apply pay to deposit so I have to then re deposit another £10 as the card you’re withdrawing to has to have been used to deposit first.
8 hands of blackjack, dealer has 20 or 21 every single Time. Almost mathematically impossible.
ABSOLUTE SCAM
Oh and don’t forget the £2.50 withdrawal fee WTAF

Where out my with drawels it’s been over 24hours and no
Way to speak with an agent ! Mazza0000

Avoid like the plague have been waiting for my winnings for days now sent all documents in that were asked and I’m still waiting, no response by email no live chat!!! Still waiting if I do receive any money or response I will change my star but right now it’s a no from me
Day whatever it is still nothing!! Update winnings in but still takes long to get a reply

Beware £2.50 to withdraw your money stick with big reputable firms who don't charge anything for withdrawals also wouldn't let me withdraw deposit saying u need wager requirements huh after complained I could withdraw at £2.50 expense lesson learned I've gambled online 20 years these hide behind the suns big reputable name as national newspaper these have nothing to do with this shady company

please avoid they make it impossible to withdraw winnings no live chat customer service takes 24 hours to reply and not very helpful I’ve been trying for 3 days to withdraw

Avoid this platform like the plague.
I have held account with them in excess of 6 months now .
Everytime I try and withdraw my winnings they come up with an excuse not to pay out .
My account is verified and they have all the details for this . I even have an email to confirm this from them in January 2024 yet 4 weeks later, after trying to withdraw winnings, they now inform my that my account is not verified?
Absolute rubbish, using delaying tactics . Typical

Deposited 650£ and for all this money in spins i had only 2 times free spins and winning was 40£ and 28£, just dead spins, avoid this scum bags just dont play and spend the money with nice family dinner or weekend brake somere with lovedones. I will self exclude now and never play again in your
Rubbish casino, you are acting like homless hungry dogs see some left overs of food, wish you all the bad things in your life!

£300 in ... no bonus spins at all ... they tease you with them but nothing nada

TRUST ME WHEN I SAY GO ELSEWHERE

EDIT : thought i would give them another go - put in another £300 today and nothing .... small returns hardly no bonus's .... utterly one of the worst sites I have used

Do not waste your money there are better sites out there ,played a slot I always play on other sites, but I have to say to not get one free spin with the amount I've spent is unusual .Strange how any other time there would be at least one round of free spins but never on this site .

dont dont dont , absolute scam . after they keep emailing i finally opened account with them but only small deposit . like most of casinos they give you minimum of first deposit match up but do not get deceived by that . this is not fair to 100s other decent casinos out there with same offer when here on all nektan casinos welcome bonus first deposit match up bonus is just a scam .
i been lucky and for very first time i won 2000 pound i said yes that finally happened to me i was over the moon after completing hard wagering of 80 times deposit amount i asked for withdrawal guess what
they said sorry you can have only 80 pound !!!!
and we are sorry you can not have even that 80 as you had an account in one of our casinos couple of years ago (not this one , not the sun play ) so we close this account now !
would you believe this .
so first no matter you win big or you hit the jackpot you can maximum win only 4 times of your deposited cash money !
i never heard or seen a single casinos on planet earth like this nektan casinos with sucha ridiculous rules to steal your winning so easily by making their own dodgy rules and this is not fair to 100 other casinos out there .

Managed to break even but only just. Got into loads of bonus rounds, didn’t win a penny from them though, each one just wasted ten mins for nothing. Will not be spending more money, max withdrawel 2000 a day, so what happens if you win the jackpot? Pathetic site, stay clear

Withdrawals are slow as tihs. Took them 4 days to verify my KYC documents, it's been 4 days since the withdrawal and I don't even have a clue if it's even being processed, A simple e-mail would suffice.
The game selection is fine if your playing without a bonus otherwise there are many games that you cannot play.
Website layout is decent and easy to navigate it also shows your wagering in percentage and cash amount which is nice.
Until they sort out their withdrawal times (main casinos I play at are sitting at around 48 hours or under) I won't be playing there again.