The Spanish Boot Company Reviews 

642
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

These boots are of superior quality, absolute comfort from the first wear (Chelsea Boots). Adore them.

Rated 5 out of 5 stars

I just recently purchased the Mariposa healed leather boots. Wow absolutely amazing. I have several from Fairfax in favour and Penelope Chilvers but you cannot beat the value for money of these boots.... See more

Company replied

Rated 5 out of 5 stars

Beautiful boots. Soft leather, look amazing, great fit. Excellent customer service. I sought advice regarding sizing and actually sized down 2 sizes and the fit is perfect. Can't speak about longevi... See more

Company replied

Rated 5 out of 5 stars

Very timely delivery to the USA. I used the size chart on their website and followed the instructions on measuring for their Women’s Spanish Riding Boots classic: Brown (tread sole) and ordered size... See more

Company replied

Company details

  1. Equestrian Store
  2. Leather Goods Store
  3. Outdoor Clothing and Equipment Shop
  4. Polo Club
  5. Shoe Store
  6. Women's Clothing Store

Written by the company

We offer a collection of Spanish leather boots for equestrian & country pursuits. Stylish yet practical many of the designs are classic and timeless. They are beautifully hand made in southern Spain. As a company we aim and in the most part succeed to provide good customer service responding to emails immediately where possible but certainly within 24 hours (excluding weekends). We are always on the end of the phone to answer all your queries! Statutory refund and exchange policy please refer to terms & conditions.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

642 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(642)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* company, perfect customer service

I ordered the Cascade boots in a wide fit and they were far too large.

Speaking to customer service was so easy and the staff were incredibly helpful. I would recommend this company through and through. I can’t fault them.

The products are beautiful too 😊

25 January 2024
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.

The sizing of my boots was incorrect. Gemma’s swift action to replace the boots with the correct size was very much appreciated. They arrived the next day!

Excellent quality boots with exquisite styling. Adore them!

22 January 2024
The Spanish Boot Company logo

Reply from The Spanish Boot Company

I'm so glad the next size up was a better fit for you. Hope you enjoy your stunning Navy Boots! Best Wishes ^Gemma

Rated 5 out of 5 stars

The most amazing boots, great value

I just recently purchased the Mariposa healed leather boots. Wow absolutely amazing. I have several from Fairfax in favour and Penelope Chilvers but you cannot beat the value for money of these boots. High quality beautiful design made for women but I’m a man and they fit me perfectly and I will be buying many many more pairs from the Spanish Boot company. Also I live in the USA and they are right within two days.

22 November 2023
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Reply from The Spanish Boot Company

Thank you so much for taking the time to review us! We are so glad you love our gorgeous, leather boots, still handmade in the same factories in Southern Spain for over 20 years.

Rated 5 out of 5 stars

Absolutely wonderful company

Absolutely wonderful company, they could not be more helpful. Speedy delivery! 5*

22 November 2023
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Reply from The Spanish Boot Company

Thank you so much for taking the time to review us! We are so glad you got everything so quickly. Look forwards to working with you!

Rated 5 out of 5 stars

Fantastic Boots

Fantastic Boots, I have 3 pairs, one pair I have had for 5 years and I wear them outdoors all the time in the winter, they are still amazing to this day, have tried other brands, Spanish are the most comfy and hard wearing. Excellent service.

9 November 2023
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Reply from The Spanish Boot Company

Thank you so much for taking the time to review us! We are so glad you love our gorgeous, leather boots, still handmade in the same factories in Southern Spain for over 20 years.

Rated 5 out of 5 stars

Beautiful boots

Beautiful boots. Arrived within the time given. When I emailed them I got a reply straight away.

30 October 2023
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Reply from The Spanish Boot Company

Thank you so much for taking the time to review us! We are so glad you love our gorgeous, leather boots. Thanks, Gemma

Rated 5 out of 5 stars

After sales service.

One of the buckle straps on my boot has worn very thin and looks very likely to snap and so I rang to ask if they had replacements. Gemma, very kindly sourced replacements from the factory and posted them to me free of charge.
I am so grateful and cannot thank her enough.

I definitely recommend the Spanish Boot Company company to family and friends.

20 October 2023
Unprompted review
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Reply from The Spanish Boot Company

Got to keep those boots going for another 10 years! Best wishes, Gemma

Rated 5 out of 5 stars

After sale service

I bought I lovely knee high leather boots from the Spanish boot company in 2018 and recently loss one of the studs for holding the tassel in place. I called the uk number and spoke to a lovely lady who said she would send a replacement pair. There was no charge and two pairs arrived this week. I was delighted with the after sale service.

20 October 2023
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Reply from The Spanish Boot Company

Thank you for your review - we like to look after our clients and hope that they will last for many more years!

Rated 5 out of 5 stars

Elegant and robust.

Super prompt delivery, boots are lovely soft colour, comfortable, robust but not over heavy. True to size.

10 October 2023
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Reply from The Spanish Boot Company

Thank you for taking the time to review us

Rated 5 out of 5 stars

Super fast next day delivery

Super fast next day delivery. The boots are perfect. So well made and always friendly company to deal with! 😄

2 October 2023
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Reply from The Spanish Boot Company

Thank you for taking the time to review us, glad they are so perfect.

Rated 5 out of 5 stars

The boots get comments

Not only are they great boots but the service I had at The Game Fair was excellent. I’ve since worn them twice, they are very comfy and I get great comments

28 July 2023
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Reply from The Spanish Boot Company

They are beautiful boots, and comfortable from the first wear. I think they get prettier with age too. Best Wishes, Gemma

Rated 5 out of 5 stars

Great service!!!

20 July 2023
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Reply from The Spanish Boot Company

Thank you so much for taking the time to review us, we pride ourselves in offer a high quality of service! Hope you enjoy your boots, Gemma

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