The School Travel Company Reviews 

24
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This is my fourth year booking with The School Travel Company, and I’m now using them to organise an international trip for next year. Lisa has been absolutely brilliant throughout the planning of my... See more

Rated 5 out of 5 stars

This is my third year taking a school trip, we have been dealing with Emma Raybould who has been excellent, quick to answer emails, nothing is ever a bother, very easy to deal with at all stages of th... See more

Company replied

Rated 2 out of 5 stars

We had some quite serious issues and concerns on our recent trip to Amsterdam. One of which (last minute change in hotel for 65 students) led to a potential safeguarding risk. We have emailed The Scho... See more

Rated 5 out of 5 stars

I’ve been using this travel company for the past three years, and I honestly couldn’t recommend them more highly. Every single time I’ve planned a trip with them, they’ve gone above and beyond to ada... See more

Company replied

Company details

  1. Tour Operator

Written by the company

We are a specialist educational tour operator. We help schools, colleges, and youth groups with their educational and residential trips to destinations throughout the UK, Europe, India, and North America. Our dedicated team of school travel experts are an email or a phone call away and will help you organise your school's trip, from quotation through to travel. For your peace of mind, we have the Quality Badge awarded by the Council for Learning Outside the Classroom (LOtC), are assured members of the School Travel Forum, hold an ATOL issued by the CAA, and are members of ABTA.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(24)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended company

As Educational Visits Coordinator for my school, I have used the School Travel Company for two years to organise 4-day residential trips to London for over 250 students. The logistics of this, as you can imagine, are immense. The STC have been a fantastic company to work with and I highly recommend them to anyone. Kelly and her team are both very organised and extremely pleasant. They are easily contactable and thoroughly efficient from start to finish.

18 May 2015
Unprompted review
The School Travel Company logo

Reply from The School Travel Company

Dear Mr Washington,

Thank you for such a lovely review and taking the time to review your experience. We are absolutely delighted that you rate us so highly and it seems that most aspects of your trip were very positive which is excellent to hear.

We are truly grateful for your nice comments on our service. It is always lovely to hear that our team have looked after you so well.

Looking forward to working with you to arrange next year's trip.

Kind regards,

Kelly Glover

Rated 5 out of 5 stars

First Class Service

I have run trips to Paris for many years with Kelly and the team at the School Travel Company. Every aspect of their service is totally professional. They are friendly, efficient and always keen and able to help. Their prices are extremely competitive and they are able to tailor the trips to suit our needs. I would not consider using anyone else and cannot rate them highly enough.

16 May 2015
Unprompted review
The School Travel Company logo

Reply from The School Travel Company

Dear Eleanor

Thank you very much for your first class review.

Our aim is to provide our groups with memorable experiences and we are delighted to learn that we were able to leave such a positive impression. We are always particularly delighted when it is mentioned how good the service is, as we know how much effort the teams put into organising every trip. It is comments like this that enable us to motivate our team to achieve greater heights.

It will be our pleasure to work with you again on next year's trip.

Kind regards,

Kelly Glover

Rated 5 out of 5 stars

Review of service

i have worked with Kelly and other members of the School Travel Company for over 6 years on a variety of residential trips to France and I can not fault the service I have received. I have run trips for over 13 years and used numerous companies before transfering all my departments' residential trips to The School Travel Company. Kelly is always professional, friendly, able to suit any trip to my school's needs and available whenever I've needed (or if not, someone else is more than happy to help). I would recommend them highly for a very competitive price, friendly service and variety of packages available.

15 May 2015
Unprompted review
The School Travel Company logo

Reply from The School Travel Company

Dear Jo,

Thank you very much for your review.

We are very pleased to read that the service we provide is always excellent and that we enable you to have such memorable experience! Your feedback has been much appreciated and communicated to my colleagues.

Do look forward to working with you again on next year's trips.

Kind regards,

Kelly

Rated 5 out of 5 stars

Great service

It is always pleasure to deal with The School Travel Company. The staff is very lovely and quick to reply. No job is too difficult for them. I hope to carry on to using their friendly and competitive service.

14 May 2015
Unprompted review
The School Travel Company logo

Reply from The School Travel Company

Dear Sylwia,

Thank for taking the time to write such a lovely review and that your experience with us is always a positive one. One which we will continue to provide on all your future trips.

Kind regards,

Kelly Glover

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look