My leaf blower packed up literally just days after the 3 year warranty expired, but had worked smoothly up to that point. Messaged Hyundai, via Genpower and spoke to a very helpful agent called Jade.... See more
Company replied
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Review summary
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Based on these reviews
I ordered a new recoil starter for my Hyundai pressure washer as right in the middle of cleaning a customers drive ,after a refuel I tried to start the machine and the recoil starter fell apart. As... See more
Company replied
I had real problems with my delivery from FedEx. Firstly the package did not arrive , and then it was delivered to the wrong address. I found it very easy to get through to a Customer Assistant, no... See more
Company replied
On delivery of my new petrol strimmer, I found that somewhere in the system the box had been dropped and strimmer damaged (The connection shaft fastener). I called Genpower and reported it the sam... See more
Company replied
Company details
Written by the company
We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and rental markets. We set this company up on the back of 20-years experience in power machinery and generators, and in the hope that we could provide a better solution than most people currently do. Our aim is to get you the best products, from the best suppliers, for the best price, with the best service. Simple aims, done in the best way. That's what keeps our customers happy and coming back to us every time.
THEPOWERSITE PROMISE
Written by the company
- Price Promise
- We believe we can match any price in the UK for any of the products we offer for sale on our website. How do we do this? We base our business on selling large volumes via the internet. This allows us to keep our margins to a minimum. We have low overheads and we buy in large volumes from our suppliers. If you see an identical product listed elsewhere on a UK based website, please call us and we will certainly try and beat it.
- Aftersales Support
- We want our customers to be happy. For a company like ours, we believe that the best way to run our business, is to put ourselves in our customers shoes. We put a huge amount of emphasis in getting everything that we do right and putting the customer at the heart of our experience. That is why we offer an aftersales service for all orders. If you have any issues, questions or problems, our team is available.
- FREE UK Mainland Delivery
- We offer FREE delivery on any product to Mainland UK. Most orders placed before 12pm on a business day will be shipped from our suppliers on the same day provided the product is in stock. If you need to be certain an item is in stock and available. Pricing for extended shipping areas like Northern Ireland, the Scottish Highlands and outlining Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes not considered as UK mainland by our suppliers can be obtained also by calling our offices.
OUR DELIVERY SERVICE
FAST & FREE SHIPPING TO MAINLAND UK
We guarantee FREE* next day delivery on all website orders placed before 2.00pm Monday - Thursday (excluding bank holidays). All orders placed on Friday, Saturday & Sunday will be dispatched the next working day (excluding bank holidays).
*delivery to Highlands & Islands will incure a surcharge.
Contact info
Cambrian Park, Issac Way, SA72 4RW, Pembroke Dock, United States
- 01437 700 123
- enquiries@thepowersite.co.uk
- www.thepowersite.co.uk
4.5
Excellent
560 reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good company who follow up on…
Really good company who follow up on any requests. We would recommend.
28 March 2026
Reply from THEPOWERSITE
Dear Sarah,
Thank you for your kind feedback.
We are delighted to hear that you are satisfied with the level of follow-up provided by our team and that you would recommend us. Your support is greatly appreciated and serves as strong encouragement for our continued efforts.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Rukshal
Mobil contact
Slow contact, message left but phone had no power connection for us to receive the call on the land line. Contact made with my mobile and very helpful assistant kept in touch with us throughout the power cut . Keeping us up to date.
7 March 2026
Reply from THEPOWERSITE
Dear Rita,
Thank you for your feedback.
Please accept our apologies for the initial difficulty in reaching you and for any inconvenience caused by the power outage affecting your landline. We are, however, very pleased to hear that our team was able to make contact via your mobile and provide continuous updates throughout the situation.
It is reassuring to know that our colleague was able to keep you informed and assist you effectively during the disruption. Your comments are appreciated and will be shared with the team.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Rukshal
Very good service
7 March 2026
Reply from THEPOWERSITE
Dear William,
Thank you for your kind feedback.
We are very pleased to hear that you were satisfied with our service. Your support is greatly appreciated, and it motivates us to continue delivering a high standard of customer care.
Should you need any assistance in the future, please feel free to reach out.
Kind regards,
Rukshal
Reply from THEPOWERSITE
Dear Jamie,
Thank you for your feedback.
We are pleased to hear that your item arrived quickly and in perfect condition. Ensuring our products reach our customers promptly and in excellent condition is very important to us.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Rukshal
Reply from THEPOWERSITE
Hello,
Thank you for your positive feedback.
We are delighted to hear that you found the ordering process easy and that your item arrived quickly and well packaged. It is also great to know that you are pleased with the quality of the product.
Your comments are greatly appreciated, and we hope to assist you again in the future.
Kind regards,
Rukshal
Reply from THEPOWERSITE
Dear Gavin,
Thank you for your feedback.
We are pleased to hear that your order arrived on time and that everything met your expectations. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind regards,
Rukshal
Reply from THEPOWERSITE
Dear Paul,
Thank you very much for your kind feedback.
We are delighted to hear that you had an excellent experience with our service. Your support is greatly appreciated, and it means a lot to the team.
Should you need any assistance in the future, please do not hesitate to reach out.
Kind regards,
Rukshal
I have very bad experience with this…
I have very bad experience with this seller I bought a surface cleaner and pressure wash bundle via b&q i didn't receive my surface cleaner only pressure washer I contact this seller no reply b&q also contact seller no reply
26 February 2026
Unprompted review
5 ⭐ star product...
7 March 2026
When u buy a piece of equipment that…
When u buy a piece of equipment that has a warrant for 2 years its means 2yrs simple english that. Very slow response to get any feedback on replace parts. They cancel a warrant item and dont even tell you. Support is very slow to respond
8 March 2026
Can't fault you got what I wanted…
Can't fault you got what I wanted when I wanted great communication well pleased will deal with you again thanks
7 March 2026
Took you a year to email me for…
Took you a year to email me for feedback. The product I purchased is now in the tip after is stopped working multiple times for a year.
7 March 2026
Ordering was very easy
Ordering was very easy, description of the product was very clear and postage was fast
7 March 2026
Reply from THEPOWERSITE
Dear Arash,
Thank you for your kind feedback! We’re delighted to hear you had a brilliant experience with us and truly appreciate your support.
Kind regards,
Rukshal
Very helpful and informative
16 December 2025
Reply from THEPOWERSITE
Dear Alan,
Thank you for your feedback.
We’re glad to hear that you found our team helpful and informative. Your support is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards
Rukshal
Hyundai Microwave
Online site was easy to use. Price was very competitive. Order confirmed quickly & courier information followed. Was delivered as scheduled & well packaged. Excellent product.
30 December 2025
Reply from THEPOWERSITE
Dear David,
Thank you so much for your kind feedback! We’re delighted to hear that you found our website easy to use and that your order arrived on time and in good condition. It’s great to know you’re happy with the product and our service.
We really appreciate your support and hope it continues to serve you well!
Kind regards,
Rukshal
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