Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The chat line was helpful but your system of advising people of a win needs some improvement, I think. The email does not say how much - perhaps understandable, for security reasons - but your websit... See more
Company replied
After having some major problems with my account which I've documented on here I was contacted by Rita in customer care. Rita was extremely helpful in sorting the problems out and certainly restor... See more
Company replied
I really appreciate the pools site as they have a large variety of low RTP casino games which are good for high winnings. Collette offered me amazing support today as promotions team hasn't credited m... See more
Company replied
Company details
- Gambling Service
- Betting Agency
- Casino
- Lottery Vendor
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Written by the company
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Contact info
United Kingdom
- Support@thepools.com
- www.thepools.com
4.4
Excellent
1K reviews
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Reply from The Pools
We're happy to hear that you had a good experience with Player Support Team and they resolved your issue. Looking forward to you returning to play.
Change of name on account
Had to change my name on my account and Colette on the on line chat could not have been more helpful. Everything was done with ease and very quickly, very happy with my experience. Thank you great service 👍
18 February 2026
Unprompted review
Reply from The Pools
We're happy to hear that Colette was helpful when you needed to change your name on your account. We appreciate your positive feedback and are glad you were happy with the service. Thank you!
Very helpful Support Agent
Very helpful Support Agent (Julie). She followed up on my call and resolved the issue.
18 February 2026
Reply from The Pools
We're happy to hear that Julie in our Player Support Team was helpful and the issue is resolved. We appreciate you taking the time to share your positive experience!
£20 is better than nothing been doing…
£20 is better than nothing been doing the pools for over 60years total winning
16 February 2026
Reply from The Pools
Thank you for being a long standing and loyal player with us, we appreciate you leaving your positive review. You’ve actually won a cheeky few hundred pounds with us over time. Every win counts, and we hope there are plenty more to come.
Excellent.
Excellent response in sorting game issues from there dedicated consumer team, also a swift withdrawals system with withdrawal requests applied in a few hours or less.
10 February 2026
Reply from The Pools
We're happy to hear that our Player Support Team provided excellent support in resolving your game issues. We're also glad you found our withdrawals timely. Thank you for your positive feedback!
Reply from The Pools
We're happy to hear that you had a great experience with our Player Support Team. We appreciate your positive feedback and the time you have taken to leave a review. Looking forward to you returning to play.
Great service.
15 February 2026
Reply from The Pools
We appreciate you taking the time to share your positive experience, we are glad you enjoyed the site and the service you received from our Player Support Team. Looking forward to you returning to play.
get rid of the subscripion for the goal…subscripion
get rid of the subscripion for the goal rush people want to put it on but cant afford the subscripion charges .i used to love doing this but cant do it no more
8 February 2026
Reply from The Pools
We appreciate your feedback regarding the subscription costs. Do you know you can now play Goal Rush on pay to play? Which means you can play one off games for £2!
The team resolved my query regarding…
The team resolved my query regarding missing spins quickly and efficiently.
13 February 2026
Reply from The Pools
We're happy to hear that our team resolved your missing spins query quickly and efficiently. We appreciate your feedback and are looking forward to you returning to play.
Had a problem with free game loading
Had a problem with free game loading . Sharon was very helpful & ensured a satisfactory conclusion
13 February 2026
Unprompted review
Reply from The Pools
We're happy to hear that the issue with the game loading was resolved to your satisfaction with Sharon's support. We appreciate your positive feedback and are glad we could help!
Reply from The Pools
We appreciate you taking the time to share your positive experience. We're happy to hear our replies are fast and informative!
I still have to change my password…
I still have to change my password every time I use it. Can you have a look at my account please.
5 February 2026
Reply from The Pools
We appreciate you bringing this to our attention. We're sorry you have to change your password so often. We have reached out via Email in order to gain an understanding on what has happened and to resolve this for you.
Very helpful staff and sorted out my…
Very helpful staff and sorted out my query quick and efficient
4 February 2026
Reply from The Pools
We're happy to hear that Player Support Team were very helpful and sorted out your query quickly and efficiently. Thank you for your positive feedback!
Karen was very helpful!
11 February 2026
Unprompted review
Reply from The Pools
We're happy to hear that Karen was helpful and supported you. We appreciate your positive feedback!
Nice that you contact me about my…
Nice that you contact me about my update details.
11 February 2026
Reply from The Pools
We're happy to hear that you appreciate us contacting you about your updated details. Thank you for your positive feedback; it means a lot to us.
Reply from The Pools
We're glad you enjoyed your experience with us! Thank you for sharing your positive feedback; we appreciate it a lot.
Always happy with the experience but…
Always happy with the experience but nowadays we have to rein our bills in wherever we can
10 February 2026
Reply from The Pools
We're happy you enjoy your experiences with us and that you enjoy playing our games and speaking to our player support team!
Reply from The Pools
We're happy to hear that you had an efficient and professional experience with quick withdrawals and free plays. Thank you for your positive feedback, looking forward to you returning to play!
Reply from The Pools
We're glad you had a good experience on our site. Thank you for letting us know about your visit, looking forward to you returning to play!
Quick response from the pools great…
Quick response from the pools great communication As well
9 February 2026
Unprompted review
Reply from The Pools
We're happy to hear that you had a great experience with our quick response times and clear communication. Thank you for your positive feedback!
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