An absolutely fantastic comic series that hits our doormat most Thursdays that my 13 year old son devours when he gets home from school. It has given him so many hours of joy, and his bookshelv... See more
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Review summary
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The Phoenix has become part of the family, with our 10 year old waiting impatiently for the postman every week and pouring over every single page as soon as it arrives. We’re all huge fans, not least... See more
Company replied
Excellent product, grandson (9) loves it as does his older brother (12). Bought as a birthday present for 6 months as children lose interest quickly, but will definitely be extending the subscription.... See more
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I have left feedback previously on the quality of the comics and how brilliant they are. Since then, my 6yr old gets so excited each week for the arrival, and squeals with delight when he sees it... See more
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Company details
Written by the company
The Phoenix is a weekly magazine for 7–14 year olds that’s packed with incredible comics, drawing guides, and plenty more that inspires kids to get reading, writing, and drawing!
Contact info
David Fickling Comics Limited (trading as The Phoenix), 26 Beaumont Street, OX1 2NP, Oxford, United Kingdom
- support@thephoenixcomic.co.uk
- www.thephoenixcomic.co.uk
4.6
Excellent
98 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from The Phoenix comic
Hey Rebecca,
Thank you for leaving a review!
It is lovely to hear that your son loves The Phoenix and it is arriving each week as expected.
Best wishes,
Team Phoenix
Great Comic - Terrible customer service!
The comic itself is great, my son has been getting it for the last 5 years and absolutely loves it. The customer service however is terrible!
Issue 736 back in February was never delivered. Phoenix customer support said they’d send out the missing issue but sent the wrong one. We have contacted them multiple times since by both phone and email and been assured that the missing issue is in stock and will be sent out. 10 weeks later it still hasn’t appeared and my son has a stack of unread comics that he’s refusing to read until the missing one turns up!
We did try to buy the missing issue from the website but it is not available to buy online.
All very frustrating!
20 April 2026
Unprompted review
Reply from The Phoenix comic
Hi Kate,
Thank you for your feedback on the comic and the customer service; we are glad to hear that your son loves The Phoenix and has been a subscriber for five years.
We are, however, so sorry to hear about the unsatisfactory customer service that you have received while requesting a replacement issue.
Unfortunately, back issues of issue 736 went out of stock in late February; we are so sorry to hear that you were told differently and that this has caused disappointment and upset. We have passed on your review to our customer service team so we can look into why this has happened and ensure it doesn't happen again in future.
We have located a copy of 736 in our head office and will send you a message to request your details so we can send this out to you first class so that your son can continue to read The Phoenix without missing an issue.
Best wishes,
Team Phoenix
Excellent magazine
Bought for my Grandson he is thoroughly enjoying the magazine and the characters antics.
11 March 2026
Reply from The Phoenix comic
Hi Glenda,
Thank you for your lovely feedback about The Phoenix! We're really pleased to hear your grandson is enjoying his gift.
Best wishes,
Team Phoenix
SCAM!
SCAM!
Terms and conditions were blurred out and did not show that the trial would result in a subscription.
I read the reviews on the Facebook advert which had clearly been made by the company saying “at last a company that doesn’t automatically apply subscription” and one person wrote “I worry if the deal is too good to be true it usually is” followed by comment saying “oh no if you want to continue you have to contact”.
You have no idea how this impacts low income families- shame on you!!!
25 March 2026
Unprompted review
Reply from The Phoenix comic
Hi Katy,
Thank you for your feedback, we take all reviews seriously and we are so sorry that you have had a negative experience with The Phoenix.
Upon signing up for the £1 for six issues trial, the checkout states that the sign up offer is '6 issues for £1, then £36.99 every 13 issues.', we apologise if this was not clear that the subscription would automatically renew if it was not cancelled during the trial.
We will be in contact to ask for further details so we can assist with a cancellation, and refund of the most recent charge, so we can rectify the problem as soon as possible.
My grandson loves his Phoenix
My 9 yr old grandson really enjoys his Phoenix comic. It arrives regularly and he looks forward to it coming.
19 March 2026
Reply from The Phoenix comic
Hi Simon,
Thank you for leaving this review!
It is lovely to hear that your grandson enjoys reading the comic, and we are glad to know that your deliveries are arriving regularly.
Best wishes,
Team Phoenix
My son absolutely loves these comics
My son absolutely loves these comics. He looks forward to them arriving in the post each week.
They certainly seem to appeal to a neurodiverse reader!
24 March 2026
Reply from The Phoenix comic
Hey there,
Thank you for your review.
It is wonderful to hear that your son loves The Phoenix and looks forward to it arriving each week!
All the best,
Team Phoenix
Great part of our son's week
Great part of our son's week. He looks forward to it every week - huge part of his imagination and screen free!
24 March 2026
Reply from The Phoenix comic
Hi Ana,
Thank you for leaving a review!
We are so glad to hear that your son looks forward to receiving The Phoenix each week!
Best wishes,
Team Phoenix
Reply from The Phoenix comic
Hi Clare,
Thank you for leaving a review!
We are happy to hear that you think The Phoenix is a great magazine for kids, and that your child enjoys the content.
Best wishes,
Team Phoenix
Reply from The Phoenix comic
Hi Kathryn,
Thank you for leaving a review!
We are so pleased to hear that your copy of The Phoenix arrives on time each week, and that your children love it.
Best wishes,
Team Phoenix
My granddaughter loves The Phoenix
My granddaughter loves The Phoenix. She waits impatiently for it to arrive each week & reads it from cover to cover.
23 March 2026
Reply from The Phoenix comic
Hi Alison,
Thank you for your review.
It is wonderful to hear that your granddaughter loves The Phoenix!
Stay Phoenixy!
Team Phoenix
My son loves this comic
My son loves this comic. It's also getting him interested in art and drawing. He's been doing the online tutorials which he really enjoys.
23 March 2026
Reply from The Phoenix comic
Hey there,
Thank you for leaving a review!
We are so pleased to hear that The Phoenix has helped get your son interested in art, and that he has been enjoying the online tutorials.
With all best wishes,
Team Phoenix
Competition that beats the internet
I buy phoenix for my grandson who is 10. After over a year he is just as excited to receive his comic through the post now as he was when it started. His mother says he prefers to read his comic when it first arrives to the internet. For his birthday this year I bought him 2 mugs, a pencil case and 3 files to keep his comics tidy and he is really thrilled with them.
11 March 2026
Reply from The Phoenix comic
Hi Gillian,
Thank you for leaving a review.
It is great to hear that your grandson is a fan of the comic, and that he enjoys the shop merchandise!
With all best wishes,
Team Phoenix
Very hard to cancel.
Pros- kids love it. Has launched some great comic authors. It's something a bit different. 6 issues for £1 promo works....however....
Cons- no immediate account created to manage subscription. Link in email just takes you to a sign in page and verification code emails never arrive. It makes it impossible to self-manage subscriptions.
- No warnings or notifications of renewal. Was not even given a next billing date on taking out the initial subscription to be aware of if I need to cancel before this date or to ensure I had enough money in my account.
- ABSOLUTELY IMPOSSIBLE TO CANCEL without contacting them because you can't make an account! It's an insane business model, I'd be more inclined to keep my subscription if I felt that I had control over it rather than being held to an office admin picking up my email and getting round to cancelling it on my behalf.
- it's quite expensive for what it is. It works out at about £2.80 per weekly issue. I'd rather pay double that, or just over, for a slightly bigger monthly issue.
It's such a shame because it is a great comic and my kids love it.
16 March 2026
Unprompted review
Reply from The Phoenix comic
Hi Jessica,
Thank you for your review; we are really pleased that your children love the comic!
We are, however, sorry to hear that you weren't able to set up your account and that you've found cancelling your subscription difficult. We are working on improving the customer account process so that it's as easy as possible for subscribers to manage their subscriptions.
If you'd like to cancel your subscription or have any other feedback you'd like to share, please email us at support@thephoenixcomic.co.uk and we will help you as soon as possible.
All best wishes,
Team Phoenix
A physical comic to read is a joy!
The excitement of it arriving through the post, the physical comic itself to read over and over brings so much joy and the characters relate to my boys. The Phoenix comic and all that comes with it is such fun!
11 March 2026
Reply from The Phoenix comic
Hi Suzie,
Thank you for your review.
We are so happy to hear that The Phoenix is a joy for your boys! It is great to know that they enjoy receiving a physical copy, and like to read it over and over again.
Stay Phoenixy!
Team Phoenix
We live in Australia and our 7 year old…
We live in Australia and our 7 year old grandson lives in England so this is an ideal gift. He loves reading the magazine every week. The whole family have started to talk about some of the characters featured.
18 March 2026
Reply from The Phoenix comic
Hi Stephanie,
Thank you for leaving a lovely review!
It's wonderful to hear that your grandson enjoys having The Phoenix as a gift.
Best wishes,
Team Phoenix
It's the greatest comic ever
It's the greatest comic ever. Orders arrived fast and the site is easy to use.
17 March 2026
Reply from The Phoenix comic
Hi Geoff,
Thank you for taking the time to leave us feedback.
It is great to hear that your subscription has been arriving as expected and that you are enjoying the comic content!
All the best,
Team Phoenix
Honestly the twins love these comics
Honestly the twins love these comics. They wait for them to come through the post every week.
17 March 2026
Reply from The Phoenix comic
Hey Amy-Louise,
Thank you for leaving this review! It is wonderful to hear that the twins are fans of The Phoenix.
Stay Phoenixy!
Team Phoenix
The most wonderful comic
The Phoenix is suc a wonderful comic; my children both love it (age 7 and 10) - they read it front to back again and again, and are constantly drawing using the tutorials or copying the pictures. It's just so lovely to see my son running down as soon as the post comes, or asking daily if its arrived yet! Definitely the highlight of his week!
11 March 2026
Reply from The Phoenix comic
Hi Kate,
Thank you so much for this lovely review.
We are so happy to hear that The Phoenix is the highlight of your son's week and that both children love to get involved with the drawing tutorials!
All the best,
Team Phoenix
Thumbs up all round!
The Phoenix has become part of the family, with our 10 year old waiting impatiently for the postman every week and pouring over every single page as soon as it arrives. We’re all huge fans, not least us as parents given that it drags him away from the dreaded screen time…!
11 March 2026
Reply from The Phoenix comic
Hi Johnny,
Thank you for taking the time to leave us some feedback.
We are so happy to hear that The Phoenix has become part of your family and that you are all huge fans!
Stay Phoenixy!
Team Phoenix
My son says the writers are amazing and…
My son says the writers are amazing and creative. He loves these magazines!
11 March 2026
Reply from The Phoenix comic
Hi James,
Thank you so much for this lovely review! It is great to hear that your son loves The Phoenix.
All the best,
Team Phoenix
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