They never sent the package (but they took the money) they since have ignored my emails and Facebook messages! It’s been 2-3 months
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Brush was great, super soft & delivered quickly BUT don’t put sticky labels on the back of it - sooo difficult to remove fully & will now get dirt in the residue 🥴
Company replied
Top marks to the customer service agent Bini who set up my new policy for our puppy today. She was so clear & calm on the phone explaining everything patiently & in a friendly manner. She waited whi... See more
Not happy that my haas brush had nothing written on the body of it . Been assured it’s not seconds but won’t be buying anything again
Company replied
Company details
Written by the company
The Pet Friends are a online pet retailer distributing though-out the UK.
Contact info
Leigh Street, SK14 2RP, Hyde, United Kingdom
- 01618060405
- info@thepetfriends.co.uk
- www.thepetfriends.co.uk
2.6
Poor
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great Service
Order quickly fulfilled and shipped. Great service - thank you
15 September 2020
Unprompted review
Even though out of stock at first go
Even though out of stock at first go, honoured price and sent lovely saddle pad as soon as in stock
13 September 2020
Unprompted review
Excellent product at a special bank…
Excellent product at a special bank holiday price speedy free delivery 😊
10 September 2020
Unprompted review
Fantastic service nothing is too much…
Fantastic service nothing is too much trouble also livery service used in the past excellent.
8 September 2020
Unprompted review
Excellent fast service delivered super…
Excellent fast service delivered super quick very good quality products and service.
6 September 2020
Unprompted review
Great customer service
Great customer service, a phonecall sorted the order, and the refund was processed quickly. Am delighted with my purchase and will certainly be shopping with you again.
30 August 2020
Unprompted review
Great service
29 August 2020
Unprompted review
Excellent service.Easy to navigate…
Excellent service.Easy to navigate website.
25 August 2020
Unprompted review
Not happy that my haas brush had…
Not happy that my haas brush had nothing written on the body of it . Been assured it’s not seconds but won’t be buying anything again
17 August 2020
Unprompted review
Reply from The Pet Friends
Hi Alison,
We are sorry the brush did not meet your expectations,
All products available from The Pet Friends.co.uk are new and unused.
As discussed via email we would be more than happy for you to return the item for a full refund,
if you feel like you want to proceed with a return please email us (sales@thepetfriends.co.uk).
Thank you for your feedback
-Pete
Down with Sticky Labels
Brush was great, super soft & delivered quickly BUT don’t put sticky labels on the back of it - sooo difficult to remove fully & will now get dirt in the residue 🥴
15 August 2020
Unprompted review
Reply from The Pet Friends
Hi Jannine, Thank you for your feedback we will relay this back to the manufacture regarding the stickers
Thank you for shopping with The Pet Friends.co.uk
- pete
Great product will use again
10 August 2020
Unprompted review
gorgeous boots fit perfectly as i have…
gorgeous boots fit perfectly as i have always had large calfs and have found it hard to get long boots these fitted the bill and at a great price
8 August 2020
Unprompted review
Super browband and quick service
Super browband and quick service. Thank you.
4 August 2020
Unprompted review
Good quality and great delivery have…
Good quality and great delivery have said to friends about the site
4 August 2020
Unprompted review
Boots
They are friendly, with quick shipping and amazing quality products
4 August 2020
Unprompted review
Good realistic pricing and quick…
Good realistic pricing and quick delivery. The hanging hay net is just what we wanted for the winter
4 August 2020
Unprompted review
Outstanding ⭐️⭐️⭐️⭐️⭐️
Great service, amazing value, would definitely recommend, quick delivery.
What more do you want. If you need something for you pet no matter how big or small this is definitely the place to visit 👍👍👍
4 August 2020
Unprompted review
Meaty treats
The boxes of meaty treats are varied and ourndog loves them. Good pircr, very well presented and friendly staff
3 August 2020
Unprompted review
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