Pro: 1. Prompt delivery. 2. Well-made pen. 3. Smooth writer. Con: Difficult to find the right sized ink converter.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent quality and prompt service superb engraving. This is my second purchase from Lily and her team whose advice on what to choose was extremely well advised. The Parker is marvellous and... See more
Company replied
Wonderful pen company. I have purchased several Cross Foutains, my favourite! Topping up your ink cartridges is much more money saving here rather than at Amazon!
The journal was purchased as a gift and looked great. It has some slight damage which happened in transit but I contacted the customer service team who arranged a replacement. It arrived and was perfe... See more
Company details
About The Online Pen Company
Information provided by various external sources
Since starting out in 2006, The Online Pen Company has grown from a small, specialist fine-writing retailer, to a market leader in pens, stationery and art supplies. Now with worldwide shipping, a team of committed and enthusiastic staff and a range of over 7,000 products, all whilst still maintaining the easy to use, simple to deal with values we were founded on.
Whether you're looking for luxury ballpoint, rollerball or fountain pens as gifts, restocking the office or home with pencils, fineliners, marker pens and highlighters or ready to get creative with crayons, pastels, chalk and colouring, we should have something for you, and a whole lot of other stuff too.
Contact info
Unit 5 Barracks Road, Sandy Lane Industrial Estate, DY13 9QB, Stourport-on-Severn, United Kingdom
- 01299 826744
- pens@theonlinepencompany.com
- www.theonlinepencompany.com
4.3
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
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I’ve placed an order with this company…
I’ve placed an order with this company and have tried to get an update on my order with none forthcoming five emails later and still waiting. I’m getting increasingly upset and I would advise people have nothing to do with this company at All. The delivery should have taken place by now but not
24 June 2026
Unprompted review
Reply from The Online Pen Company
Hi Gary,
Thank you for your review.
I have looked into this and I can see you have sent 2 emails, both were sent today, we do have a 24 hour response window so you should receive an update shortly.
Kind regards,
The Online Pen Company.
I contacted the seller due to a…
I contacted the seller due to a non-delivery of Parker-compatible ballpoint refills. I received a rapid reply and apology and the goods were delivered promptly thereafter.
Godd customer service is sometimes more eevident and appreciated when something goes awry and there is a satisfactory resolution. I would certainly recommend this company.
25 March 2026
Good Customer Service
Excellent range of products. Really good customer service.
15 June 2026
Unprompted review
Great customer service
I've used this company for quite some time now and have always had great service. I recently had an issue with an order, which was swiftly rectified by Lily. Very good customer service.
12 June 2026
Unprompted review
Prompt delivery and great pricing.
12 May 2026
Online Pen Company sent wrong item, denies it and ghosts me
I was sent a different journal than the one I ordered. I have bought over 6 journals from here over the last few years, but when I received the latest one, the company denied they sent me a different one than was advertised and that I had bought. I sent pictures of my last 6 journals and the recent one purchased and showed how it was different. They denied the photographic evidence and said I got the same one as I ordered. This outright lie caused me to call them out on their underhanded business practices, but they never responded. Just like a coward they ignored everything.
I will never buy from here again, and will turn everyone I know who looks for writing supplies away from this shady organization.
7 May 2026
Great gift
The journal was purchased as a gift and looked great. It has some slight damage which happened in transit but I contacted the customer service team who arranged a replacement. It arrived and was perfect. These things happen but what matters is how the company handles it. Lily in the customer service team was great. Would recommend this company
23 April 2026
Refills Arrived and Work Well
Refills arrived, am glad to be able to use the pen again. Had been unable to find the refill anywhere near me. Thank you!
5 May 2026
Quality products
Quality products , arrived quickly and was well protected for it's delivery
5 May 2026
Lots of inks to choose from
Lots of inks to choose from and at great prices. My items were packaged well and sent off promptly. Really pleased with my purchase.
13 April 2026
Very smooth and nice
12 April 2026
Great product
11 April 2026
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