Thenovaofficial Reviews 52

Don't not buy from this company. Material is a disgrace and looks nothing like the photo.
If you then try to return the item you are ignored then they block your phone number and do not respond to emails. This company is just out to rip people off!

Very large and cheap. So sorry I did not read review. My mistake. No way to return. Avoid

This is a scam. Don’t buy these clothes. I can’t believe I fell for it. The clothes are cheap cotton and poorly made

This is an absolute sham. I should have read the reviews before buying these clothes. THE QUALITY IS AWEFUL. DO NOT WASTE YOUR MONEY!!!
The return policy is terrible. They are located in china and you won’t be able to get your money back

Pls learn from my mistake!!!! Good luck

Buyer beware: another scam company operating on Facebook. The item I received was not as pictured in the online ad--not the same design, not the same fabric. The return policy is intentionally burdensome so as to discourage returns of their substandard merchandise.

The dress I ordered from the website and the dress that I received it is absolutely nothing of the same fabric or design. It was a piece of garbage and hideous. Unfortunately it will cost me more to send back then would be worth it. DO NOT, I repeat DO NOT, buy from this website. IT IS A SCAM!

It took ages to receive my order. The clothing is NOT what was advertised. The materials are cheap polyester and NOT cotton as advertised. This company is a sham, and they should not be allowed to do business.

So the return policy is not free nor easy - I have to return the product to China and then "may" receive a refund. The material is very cheap, the sizing is not correct and this company might have an attractive website, but it is a SCAM. Stay away from this company. If you need to return an item, they will explain that you will get 20% refund on your original order.

This is a scam. Their return policy looks legit until you read the fine print. The clothing is NOT linen or even cotton, it is cheap polyester---IF you even get something from them at all! There are a lot of China-based businesses using the same photos of beautiful clothing in their ads. When you see the same photos popping up everywhere, that's the first clue that the business is fake. I got my money back through my credit card but it took awhile. Never again!

It’s a scam, from the company’s origin story and made up location to the photoshopped images of clothing on their website. This company operates out of a warehouse in China. They have no brick and mortar shop. After a lot of back and forth, I’ve agreed to a 70% refund and I’ll not be returning the product.
We’ll see if they come through with the refund.

Dear Nova & Chic,
I was not satisfied with my order and finally took an offer of 50% of the total amount of my original order, to avoid the perils of return shipping.

Had they been as transparent about their terms and conditions regarding this flawed process of returning items (to CHINA with unknown customs charges), as they were in return emails, I would not have ordered from tehm. It goes without saying that I will not consider doing so again.

Ultimately they agreed to refund 50% of my order within 24 hours and I get to keep the the mis-sized, shoddily constructed clothing with inexpensive fabric, which I will donate to a local thrift store.

Their business practices are disgraceful as they cajole escalating refund amounts with each consecutive email response. I am sure others receive an 80% return refund of their original order. I simply did not want to continue this game of greed with them.

Shocking service. I returned 2 dresses months ago and they still havnt issued my refund. Have also stopped replying to my emails regarding the matter. This company is only after your money- do not use

Absolute garbage arrived instead of what was pictured. A total bait and switch scam.

DO NOT USE THEM! I took a chance and ordered a dress almost 3 months ago. I never received it. I get vague email responses that say "it's on its way" but no real info. I've demanded my money back and they refused. I believe this whole company is a scam!

Do not use this company!! I ordered following an ad I had seen on tik tok. Never recieved the item and they never responded to any of my emails!

DO NOT ORDER FROM THIS WEBSITE - IT IS FRADULENT

JUNK DON'T BUY ANYTHING

Terrible company. I wish I had read the reviews first. Delivery took weeks as it comes from China. Not the delivery time advertised on their site. Item is not good quality so I asked to return it. They said I’d need to pay for shipping back to China then they’d inspect the item and decide whether to refund and said this could take over 8 weeks! I wouldn’t waste your money.

If I could give 0 stars I would. Worst experience of online shopping ever in my life!!!
I ordered a dress on 22nd November and at the time of writing (30/12) I still have not received it. Numerous emails from them stating “it’s on the way”. Tracking links that did not work. Offered 10% off my next order, absolutely slap in the face! Never ever ordering from them again. Avoid at all costs!

Wish I’d read these reviews first!

Dress took over 3 weeks too arrive so after my xmas party event. I’ve tried to refund it and I’m not going responses over email. The last email they sent me was they can offer me a instore credit or I can keep the dress and they refund me 10%.

You can’t leave a review on their website. You cannot return anything easily and the shipping and delivery takes weeks!

DO NOT BUY FROM NOVA24.