The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more
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Company details
Written by the company
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Contact info
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, United States
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
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Replied to 48% of negative reviews
Typically takes over 1 month to reply
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From ordering to receiving it was a…
From ordering to receiving it was a great experience I appreciate the fast response and receiving of my purchase would recommend to friends and family thank ou
We didn't get our order
We didn't get our order, it was cancelled and we were refunded. Assuming parts were not available but did not get any communication from RV Fridge Guys. Do you expect to restock these?

Reply from RV Fridge Guys
Horrible customer service!!
Horrible customer service!!! Ordered a control board panel, order #1060069 and need status on the delivery date; however NO ONE answers, system doesn’t allow me to leave my contact info. VERY DISAPPOINTED. It feels like this website is a scam.

Reply from RV Fridge Guys
You can count on the Fridge Guys
The knowledge, the friendliness, the timely delivery, all top of the line service. I ordered a glass shelf for the fridge and the packaging was exceptional.
We ordered the same part twice and…
We ordered the same part twice and tried to ask you to cancel that last order. I didn't get any return email to my request. We also tried calling but your greeting message just kept repeating over and over. The first part came two weeks after you said it would be here.
I would like my $81.54 back.
Claudia Tower

Reply from RV Fridge Guys
Shipping wasn’t efficient and I had no…
Shipping wasn’t efficient and I had no choice but to select shipping that was more than the item cost. Three items came in three separate boxes for one order and at different times. Other than that - all good!

Reply from RV Fridge Guys
circuit board and control panel
I ordered a circuit board and control panel. The checkout was so smooth I figured I must have forgotten something.
I thought it would be a week before the item arrived, but it was almost as fast as a two day item from that big online place with very reasonable shipping!
The web site was uncluttered and pretty clear, although when I first looked at the order, to see what time frame for shipping, I missed the “shipped” annotation, which was very small and unobtrusive.
I have not replaced the items yet, but it is clear that they are new parts that were wrapped well!
If I need other parts, I will definitely be a return customer.
Wrong product was sent and no response…
Wrong product was sent and no response to my email for a return.

Reply from RV Fridge Guys
WOW !!
WOW !!! They were super nice, easy to deal with, knew their product line and which models were the upgrades and also very fast shipping ! We love our new mini fridge in our boat that replaced the one that came with

Reply from RV Fridge Guys
Very fast delivery and website was…
Very fast delivery and website was technically accurate for my model

Reply from RV Fridge Guys

Reply from RV Fridge Guys
Fast shipping!
i pay shipping for 2 day delivery
i pay shipping for 2 day delivery
on 4/26/26
and did not received my item.
today 5/01/26

Reply from RV Fridge Guys
Horrible experience
Horrible experience. I DO NOT RECOMMEND DOING BUSINESS WITH THESE FOLKS. Their website misrepresented the color of the item I purchased and then they wanted me to cover shipping AND a 'restocking fee' all of which is nearly the cost of the original part. Their customer service is obysimal, they sent several emails trying to blame me for the mistake and refused to take responsibility even when I sent them side by side photos of their website and the item they sent.
You can find nearly every part they sell on Amazon for 20-30% less and not have to worry about returning it if they misrepresent the part. It would not be surprising if they are just ordering the parts off Amazon and reselling them for a markup...
I will definitely not fall victim to this scam again...
Do not order from this company
Do not order from this company. I placed an order for a refrigerator part on March 25, 2026 and they immediately took my money and to this day (4/19/26) I have not received the part. No one is responding to numerous emails or phone calls and I'm left without a part and lost the money. Terrible!
Dealing with Knowledgeable People.
My experience was excellent
My experience was excellent, however, it is somewhat mind-twisting to decipher which Furrion refrigerator hinge is the correct number to order, because Furrions open both LEFT and RIGHT, and the hinges are different for which direction the door swings, and whether the hinge needed is for the fridge or for the freezer.
Great part fits perfectly and works as…
Great part fits perfectly and works as expected
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